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Business Profile

Data Recovery

Proven Data Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Recovery.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Proven Data, a company I retained to trace a series of spam emails that I have been receiving. Despite paying for their services, I have not received the promised report, nor have I seen any action taken on their part.Details of the Complaint:Service Contracted: I hired Proven Data to conduct a digital forensic investigation to trace the origins of several spam emails and provide a detailed report on their findings.Payment Made: I paid the agreed-upon amount for these services in full in the amount of $3000 Failure to Deliver: Despite several follow-ups, Proven Data has failed to provide any report or evidence of work being done. It has been 60 days since I made the payment, and I have yet to see any tangible results or communication regarding the status of the investigation.Lack of Communication: Proven Data has been unresponsive to my inquiries regarding the status of the investigation and the report. This lack of communication is deeply concerning and unacceptable.Desired Resolution:I am requesting the following resolution:1.Immediate Delivery of the Report: I expect Proven Data to complete the investigation and provide the report that was promised to me at the time of payment.2.Refund of Payment: If Proven Data is unable or unwilling to provide the report promptly

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a refund from this service within 30 minutes of purchase because the software wasnt working. I tried to work with their customer service but they refused to send me a link to upload my file and instead rejected my refund request while I was still troubleshooting. Stating that I refused to work with them.

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Proven Data Recovery has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

Proven Data Recovery is NOT a BBB Accredited Business.

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