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Business Profile

Data Storage

WeTransfer Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Storage.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly told wetransfer stop billing me & terminate my account. They have run me around and said they cannot find my account or verify my account. Yet they keep billing me. I asked them to call me or give a phone number where I could reach them and give them any information to verify whatever they need. They keep billing me and even after a very intense exchange in March, they billed me again today. I am at my wits end and desire a swift and intense response by BBB toward them so they will eliminate my account from their records and refund all of the money they owe me dating back to a year ago. They are blatantly playing games with me and sticking their thumb in my eye, mocking me by continuing to add insult to injury and rob me, often creating overdraft fees for me by taking money unexpectedly out of my account. That might occur this week as I did not budget for this debit. I cannot just cancel my credit card because they are using my ****** account. The following account order tracking number is from pay pal. Wetransfer is giving me the run around and saying they cannot find any account to verify. The amount of money I am disputing is dating back to October, although I was shocked in October that they had not cancelled my account two years earlier and had been billing me all through those two years after complained for them to eliminate my account and stop billing me. This is minimum amount. it should be more like $605 for the period from October 2022 to April 2025 You do not give me the exact settlement choice below. Not only do I want a refund, I want no further contact or billing from this predatory company. RE: Attached files. I have a brand new laptop two weeks old. I will have to go back into my stored hard drives to obtain the earlier confrontations with these clowns which ended the same way, them blowing me off and then billing me again a month later.

  • Initial Complaint

    Date:04/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We Support charged my bank account $228,00 through ******, through auto renewal subscription. I never signed up for this service and have never used We Support. This is fraud and they refused to refund the entire amount of $228.00. They will refund only 11 months because they have 30 day cancellation policy.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 1, 2025 I received a notification from my bank of unusual activity, a charge from wetransfer fro $228. I immediately disputed the charge with my bank and canceled my card fearing it was stolen because my previous payment to wetransfer was for $120 of Feb 2, 2023. Additionally I contacted wetransfer through their website on Feb. 1, 2025 and received confirmation of support ticket that same day at 6:59 PM central.Feb 3: I received an email from wetransfer stating, "...We decided to merge our former top tier plans (Pro and Premium) into a single unlimited optioncalled Ultimate. You should have recently received an email 28 to 21 days before your upcoming renewal informing you about this change....Unless you cancel your subscription before your next renewal date, your plan will be renewed to.I emailed back saying I did not get notification of said change, nor did I approve the charge Feb 5: Wetransfer responded saying they were looking into this.Feb. 11: Wetransfer followed up saying: "Our engineering team has run some verification checks on the backend and we confirm you should have successfully received and opened the email notifying you of the upcoming plan changes on January 4, 2025. "I responded on the same day that I did not get notification nor did I approve the change or the charge.Feb. 14: We transfer responded, "According to our records, the email notifying you about the change was opened on January 4, 2025. According to our Terms of Service, which all users agree to before using our service, a subscription is eligible for a refund if the customer contacts us within 14 days of making the payment. I can see that your payment was made over 14 days ago, which, unfortunately, makes your subscription ineligible for a refund. Since the charge was disputed, your subscription was canceled with immediate effect."Feb. 20th, I responded that that my initial outreach was right after the charge, and informed them I was contacting the BBB.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    At this time, I have not been contacted by WeTransfer Corporation regarding complaint ID ********. They have essentially ignored my last message to them as well as the message from the BBB. After looking on their social media accounts it is clear that this has been happening to many people and that WeTransfer is ignoring customers who have been charged more than they had approved.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, Jan 6, at 2pm, I sent a request to WeTransfer to cancel my subscription. About an hour later, WeTransfer Support wrote to me to tell me the various hoops I can go through to cancel it. I replied "Hahaha. Classic." Apparently this is one of those vendors that doesn't make it easy for customers. This morning, Wednesday, Jan 8, ********************** put through a charge despite my cancellation request. I didn't have the time due to a work deadline to go through the hoops, but I did so this morning, and sent an email seeking the return of those funds. No response. I told them I'd file with BBB. Still no response. (Incidentally, and to no surprise, WeTransfer makes customers respond 3x to confirm a cancellation request at one of their hoops. I'm fine, btw, with discussing this with news media, as BBB typically asks. It's my industry.

WeTransfer Corporation is NOT a BBB Accredited Business.

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