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Business Profile

Department Stores

Miniso USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20, 2024, I ordered a pair of Miniso X28 OWS Open Ear Wireless Bluetooth Earbuds. I saw when the deliverer dropped the pakage on the porch step through my Ring camera. I immediately picked them up and noticed the package torn open and the earbuds missing. I called the driver back and showed him. I told him I was refusing the package. He took the package and then later mounted a picture of the package on the business platform as if the package was delivered. I contacted the seller asking to remedy. They only respond through chat and insist that I use the platform; however, the platform doesn't allow for me to remedy the problem. The picture of the interface they ask me to follow to file a complaint, isn't as they instruct me to on the TikTok app. The total cost of purchase was $28.92. I would like a refund. I know it isn't much but I don't have money to throw away. I had asked for a replacement but upon closer look, the earbuds aren't even what I ordered. I ordered the translation, in real time, earbuds. These are regular earbuds. Please help.

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter-in-law and I went to Miniso on September 19, 2024 at **************************. She purchased Lucky7 **** *************** As we were driving away from the center, she looked at her receipt and found that they charged her $29.99 for the item when the label says $19.99. Since she lives on the Windward side of the island, I live close to the center so I took it on September 25, 2024. I approached the cashier and explained that the label says $19.99 and was charged $29.99. She called someone over and she said they had a problem with the misprint of the label. I told her "why didn't you correct the label before putting it on the shelf"? She went in the back of the store and came back and said I need to write to "customer *********************************************************** to find out about a refund or what they plan to do." I told her that whatever the price says then I should be charged that price and so I should get a refund of $10, but she said they are unable to do this. I need to write to that email. I have never had to do this all the years I've been shopping and also working at stores. This is the first time. I feel the price should have been honored since they knew of the mistake and didn't do anything about before the store opened. This was the first time they opened here in ******. They have another store in ********* and I don't know where else. They should know the laws before opening a store. I just want to receive cash of $10 since we did pay with a debit card and they already received the money. On the receipt it says to go within 7 days and I did go before the 7th day.

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th, 2023, at approximately 15:54, I made a purchase at the Miniso store located in *******. Shortly after leaving the store, my daughter opened the packaging of one of the products and discovered a defect. We immediately returned to the store to request an exchange. However, we were met with an extremely rude and arrogant attitude from the manager on duty.The manager insisted that we should have inspected the product in-store and that exchanges would only be allowed if the packaging remained unopened. However, the defect in question was not visible from the outside, and we had only been outside the store for **** minutes. It is clear that the issue lies with the product itself, not our actions as customers. Despite our attempts to reason with the manager, she refused to provide any assistance, citing company policy as her justification.We requested to see the company's policy regarding returns and exchanges, but she claimed that such a document did not exist. Additionally, when we asked for her name in order to file a complaint, she declined to provide it. The manager in question is a slim African-American woman in her twenties. It is disheartening to see someone in a managerial position display such a lack of professionalism and customer service skills.While the value of the product in question is less than $10, it is not the monetary value that disappoints me, but rather the complete disregard for customer satisfaction. I kindly request that you address this situation and provide us with a response. Furthermore, I would appreciate it if you could ensure that the employee in question presents the company's return and exchange policy, as we were denied access to it. If these requests are not met, we expect a formal apology.

    Customer Answer

    Date: 11/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by Miniso USA regarding complaint ID ********.

    Sincerely,

    *********

Miniso USA is NOT a BBB Accredited Business.

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