Business Profile

Designer Apparel

Fendi Americas

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fendi Americas's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a watch from Fendi since 2014. I've changed the battery a few times?? and have worn it intermittently, never near water. Recently, it stopped working -- it?? either tells time too slow or just stops. I took it to multiple repair shops who informed?? me the watch is in perfect condition, there's no rust or other detritus that could affect its?? performance and the batteries were changed to be sure it wasn't that. I am told the?? motion needs to be changed but that the motion is no longer sold. Could Fendi please?? assist? I assumed this watch would be a long-term investment; not one that would be?? completely unusable after a decade. My understanding is that motions themselves are?? supposed to last ***** years. I have been calling and emailing Fendi's customer service but have been getting conflicting information or no useful information. There is not a Fendi store near me. How can I get this resolved?
Business Response
Date: 05/27/2025
The store is in communication with the client.
Initial Complaint
Date:05/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 02. I placed an online order in the amount of $1608.75. I paid through ******. Once I processed the order, the shipping info was incorrect. I called Fensi and the address could not be changed but the order could b cancelled. I was emailed a cancelation and to date I have not received my money. I have called ****** and they have instructed me to call Fendi. I have. Called Fendi times and they have advised someone will call me back l. That has not happened. They have stated they do not have the money. Fendi says they never claimed the money, yet the funds have. Learned my account and no one is assuming responsibility to getting my money back to me. I want compensation! This was a mother's day gift to myself. Now I will have no gift nor will I have the $ I put out. ****** is an understatement
Business Response
Date: 05/08/2025
Client placed an order but had the incorrect address, she called Fendi and we canceled her order. *** ***** called yesterday and spoke to a manager who told her we don't capture payment when an order cancels but will have our finance department look into it and we will call her back. Our finance department looked into it and it showed we did charge her. They tried to refund the client but were unsuccessful because *** ***** opened a chargeback. Our finance department has accepted the chargeback so ****** will refund her. I spoke to *** ***** today and advised her of what happened. Told her we're unable to compensate and ****** will refund her.
Customer Answer
Date: 05/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:04/08/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've explored all available customer service channels to gather information regarding an order for Fendi totaling $3,728.97 on my ****** account orders February *******. However, I have not received the order, and I also haven't received any email confirmation. I would appreciate any assistance you can provide to help resolve this matter. Thank you!
Business Response
Date: 04/08/2025
according to our information, the clients order was delivered Monday, February 17 at 11:13 A.M. at Residential and Saturday, February 15 at 11:00 A.M. at Residential signed by the client. The client never notified our team that he didnt receive his order.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Just wanted to let you know that I didnt get the order. I reached out to your company through ****** about it. Id like to get this sorted outeither receive the order delivered or a refund, please.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** ******

Business Response
Date: 04/23/2025
The order and the amount the client is referencing never went through our our system and never created an actual order number. We can also see the client opened chargeback for the amount. So any futher communication needs to happen with his ****** account team.
Customer Answer
Date: 04/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I agree with your findings, but according to ******* ***** has confirmed the payment and delivery. However, I want to clarify that no items were ever delivered to my residence or address. Is there a contact person or reference I can provide to ****** for further communication?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********** ******
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This putrid, disgrace of a company and its inferior thieves are 100% impossible to get in contact with: I purchased an item from Fendi at ****************** on December 2, 2024 in the amount of $445.20. Sales associate ***** assisted me. After he ran my card for the purchase, I was asked to sign a document acknowledging the return/exchange policy. After I read it, I declined to sign the document & decided against the purchase and kindly requested a refund right then and there. ***** assured me that it was no problem and no big deal and that the refund would be issued within 5-10 business days. Keep in mind, I never left the store with the item and never had possession of the item. I simply made the purchase and then requested a refund all within 5 minutes, which I have the right to do since I never left the store with the merchandise. I asked ***** for some sort of receipt or proof stating the transaction was being returned. He insisted there was nothing he could provide me, even after I asked him numerous times. It has been weeks of calling Fendi client services, repeatedly calling and speaking to **** Las Vegas Concierge, sending messages on ************************** and trying to call the store directly to figure out if my refund is even being processed and when Im going to receive it! Ive asked Fendi client *************** ********* Concierge multiple times to have ****** the store manager contact me. After calling and calling for weeks, No one has contacted me and I still have not received my refund for an item that I NEVER owned!
Customer Answer
Date: 12/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ****
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I flew into **** on my way home to **** to get my service dogs annual inspection on November 9, 2024. While there, I had a seizure and woke up in ********************* in ******** on 11-10-24. Upon regaining consciousness, I discovered that both of my cell phones and my work walletcontaining my TWIC card and work credit cardswere missing. I only realized my cards were missing at a later date and immediately reported them ********* work wallet never leaves my pocket, and because of this, I had written the PIN number for the card on the back of it. After returning home, on November 15, I received an email with my weekly expense report. To my shock, there were several unknown charges, including one from "Fendi" for $4,600.I didnt even know what Fendi was, so I looked it up online and immediately began investigating how my corporate card had been charged. However, contacting Fendi has been a nightmare. The main phone number either goes unanswered, is unable to transfer my call, or promises that someone "will get right back to you, ***** which never ********** ensure these charges were indeed fraudulent, I have taken several steps, including contacting Fendi multiple times. I have sent four emails via their website and made 16 phone calls, all during their business hours, but I have yet to receive a single response. Even the **************************, which is handling my case, has struggled to get in touch with anyone from Fendi.I urgently need to determine who used my card, yet it seems impossible to reach this business. This lack of responsiveness is not only unacceptable but also entirely unprofessional and wrong. I demand immediate attention to this matter.
Business Response
Date: 11/20/2024
Client has been contacted by the store manager of the boutique. Thank you for the information.
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraudulent activity on my personal creThis complaint pertains to fraudulent use of my personal credit card ending in ****. The card is a personal credit card granted by ***** Fargo. I personally live in **********, *******. I have not traveled, nor did I purchase goods from Fendi Stores. My personal credit card was fraudulently used to purchase goods at Fendi Stores in ********, ** and Rodeo, ** simultaneously on 03/22/2024.dit card ending **** from *****************When the bank made me aware, I complied with their requests. However, when I realized that they were not doing an investigation, I personally contacted Fendi at ************. I spoke to ***** from Fendi. She graciously gave me her direct Line: ************, which is her personal number. She was very cooperative and assured me that I would receive a case number. I received an email with a case number ********. I also filed a police report as suggested by my attorney.The Fendi case number was reported to **************** along with the police report. However, none of the fraudulent activities were investigated by neither party nor ****************, or Fendi. On July 26, a copy of the credit card statement was emailed to Fendi as they requested a screen shot of the activities. I did not have that. So, I sent a copy of the bank statement showing purchases made on 03/22/2024 for $4173 at Fendi North America **** ******************************** *** in *****, ** for $3028. **************** is requesting that I submit a claim to Fendi. However, I am unable to contact Fendi. **************** can't help with this matter. I retained the services of an attorney. However, I need to wait for the outcome from *****************. They are not replying either.
Business Response
Date: 10/22/2024
The client was advised to contact her banking institution to file a claim regarding her charges.
Customer Answer
Date: 10/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have contacted both the bank and Fendi. They are pointing at each other. Fendi never provided what the bank requested. They want me to obtain the specifics of the purchase, the URL used for the purchase and all other pertinent information regarding the purchase. The bank denied the claim because Fendi had a case filed with them and never produced the documents. We need Fendi to provide them and we will contact the bank again. My attorney needs this info to pursue the case.
I am enclosing the denial letter from the bank and the police report.
Regards,
***** ********

*************

*********** ** *****

**** ************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********

Business Response
Date: 10/28/2024
There is nothing we can do on our end. The client needs to partner with her bank.
Initial Complaint
Date:09/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im reaching out regarding a pair of Fendi shoes purchased on [8/5] under my mothers name and account. My mother bought these shoes for me as a birthday gift, as Ive admired the same pair she owns. We wear the exact same size, and Ive worn her shoes several times with no issues. Naturally, I was thrilled to receive my own pair, expecting the same comfort.However, when I wore my new pair for the first time during my birthday trip to ****, the left shoe caused severe pain. The discomfort was so extreme that it left a deep indentation in my foot, and I had to remove the shoes shortly after attempting to walk in them. The issue appears to be with the left shoe, where the triangle near the front presses into my foot in a way that my mothers pair never has. Ive attached a picture showing the indentation in my foot, as well as general photos of the shoes for reference.Whats even more concerning is that my mother, after hearing about my discomfort, tried on my pair herself and experienced the same deep pain with the left shoe, confirming there is indeed a defect. This was particularly disappointing as I had planned to wear the shoes for my birthday dinner but had to switch to another pair due to the pain.We have attempted to resolve this issue several times. My mother has contacted your customer service multiple times and was assured she would receive a callback, yet no follow-up communication has been received. When I tried to exchange them at the Fendi store in ***********, where I live, I was informed that there didnt appear to be anything wrong with the shoes, and therefore, no action could be taken.Out of all the designers we purchase from, this has been one of the most disappointing experiences in terms of service. Given the cost of these shoes and the comfort I expected based on my experience with my mothers pair, I am incredibly dissatisfied.I would like to request an exchange for a new pair that does not have this defect.
Business Response
Date: 09/23/2024
The ** store manager contacted the client
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* ********
Initial Complaint
Date:09/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a pair of kids Fendi logo shoes on order#*************. I purchased these shoes based on recommendations from one of Fendi associates after specifically stressing that I wanted the shoes to fit for six months. After receiving the shoes and from my experience, I didn't feel the shoes were for six months (maybe 3 months). I contacted Fendi on two occasions and really not so convinced they were a true 6 months from both responses, I decided to return for a size 3 instead of a size 2. I contacted the originally associate by text and told her my concern, she advised me to return the shoes. I asked the process of exchange and unfortunately, you had two options either wait for a refund or repurchase, I agreed due to the fact I specially expressed I needed them by a specific date. It was confirmed by text that the shoes would be shipped overnite. I was sent a link to repurchase which was done successfully, I called back and spoke with another associate since I wasn't receiving any more text from the original assoc. At that point, it was brought to my attention that I was returning a size 2 and just purchased another size 2, I immediately stated that is absolutely incorrect, I was sent link by email for a size 3, so that order had to be cancelled. I personally went online and purchased a size 3. After numerous calls and text messages, it was still confirmed the shoes would be overnite, only to find out the next day the shoes wouldn't be overnite because the shoes were not local. Asked if I wanted to cancel the order once again and purchase from another source after funds have already been debited, which also means I would have to wait for a refund to purchase from another source. I have asked at least five individuals to speak with management and each time promised and no response from Management. I do feel Fendi should at least do an adjustment for this entire outcome. The item is delayed and NOT even local to ship overnite. This needs to be addressed.
Business Response
Date: 09/17/2024
The client has been contacted by management,
Customer Answer
Date: 09/19/2024
Better Business Bureau:
Better Business Bureau, I finally received a return call from one of the Fendi supervisors that has insured me that the matter will taken off. Case can be close for now.

Thank you

***************************

Sent from my iPhone

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:08/12/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $1,650 for a Fendi OLocke watch in December 2022. Within 1 year the watch band broke. I submitted the repair request on March 8, 2023. Its been over 5 months and I still dont have my watch back. No one has emailed me regarding the matter of when my watch will be delivered back to me. When I speak with them on the phone, I dont get a clear answer and I get the excuse that my watch doesnt have the parts to repair it. I paid for the watch in full however I have no received anything back.
Customer Answer
Date: 09/05/2024
Better Business Bureau:

At this time, I have not been contacted by Fendi Americas regarding complaint ID ********.

Sincerely,

*****************************
Business Response
Date: 09/09/2024
The client was contacted with all the updates to her pending case
Customer Answer
Date: 09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order ************* on March 14. I returned the order on 3/22/24. The order amount was for $3750. After I dropped it off I was waiting and waiting for my refund but it never came. I got scared and contacted Fendi. Fendi told me in an assuring manner that my package may be lost but they will work with *** and locate it so that I can get my refund processed. My return tracking number is: ******************. I was relieved because this was suppose to be an anniversary gift for my wife and once I would get the refund processed I would buy another bag. She LOVES Fendi. I was very wrong. Weeks went by with no update and I contacted Fendi and they said nothing is wrong with the return and they can't help me. I was shocked and heartbroken because this was a lot of money and I had a feeling Fendi was being suspicious and deceiving me. I called *** to ask what is happening to my package and they told me Fendi never contacted them to even help located my package. I was shocked and I felt lied to. Everyone I spoke to from Fendi was so kind and sweet, but in reality they were just lying to me to get rid of me. They are not a good company and have very deceptive practices. *** opened the claim on my behalf and I waited a day and called *** and *** told me they deemed the package was lost and they will be reimbursing Fendi. I contacted Fendi through email and they were short and snarky with me and offering no help stating they can't refund me even though *** IS REIMBURSING THEM. So Fendi now has my MONEY and more MONEY from *** for REIMBURSEMENT. I called to follow up and a manager told me that a claim is still in progress and to wait ***** days. It has been almost 20 days since that manager has called me and so far nothing. DO NOT BUY FROM THIS COMPANY THEY DO NOT CARE ABOUT THE CUSTOMERS AND WILL KEEP LYING TO YOU. I called *** again and they said the claim is done and they are issuing a check to Fendi. As a customer of ********************** I feel backstabbed.
Business Response
Date: 05/20/2024
The *** claim was filed April 1st. After thorough investigation, *** concluded that the return receipt the client provided was fraudulent and the package never made it back to the *** Should you have any further questions, contact ***.
Customer Answer
Date: 05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I have spoken to *** and the claims you are making are fraudulent. *** told me Fendi never contacted them to help for a claim. You are ignoring the screenshots I posted. Your company is fraudulent. You just replied to this making fraudulent claims and continuing with the lies. This company took my items and the *** claim money basically DOUBLE DIPPING ME. This is the WORST customer service experience I have had in my LIFE. I will never be doing business with Fendi EVER again. I told my wife to never buy from Fendi again & start putting her stuff she has for sale. Good riddance to this fraudulent company.
IF ANYONE IS READING THIS, PLEASE DO NOT ORDER FROM FENDI. THEY WILL LIE TO YOU AND GASLIGHT YOU AND KEEP LYING TO YOU. ALL THEIR CUSTOMER REPRESENTATIVES ARE VERY RUDE AND EVIL.

DO NOT BUY FROM THIS COMPANY

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

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Fendi Americas is NOT a BBB Accredited Business.