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Business Profile

Designer Apparel

Fendi Americas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for Fendi Americas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fendi Americas has 12 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. I followed the full return process using the prepaid return label that was provided. The item was received on 10/11/2022 at the warehouse. I have proof of return and followed up with Fendi on the return. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. I made them aware that their return policy is 3-5 days to verify the item after it is received. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return.

      Customer Answer

      Date: 11/27/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Fendi Americas has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. I then called back and tried explaining to someone else what happened. This person told me dont worry and that when *** delivers it back Ill get my money. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. I tried explaining that I didnt use the return labels since I just asked them to return it to sender. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. I never even laid my hands on it

      Customer Answer

      Date: 10/15/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Fendi Americas has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of sunglasses online directly from Fendi. They arrived and broke in half 6 weeks later. I then took them to Fendi *********** to have them replaced or be refunded. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. I paid $430US for the glasses plus tax. Fendi refuse to give me a refund or replace the glasses.

    • Initial Complaint

      Date:09/12/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an unsolicited text from ******** with Fendi from number ********** on 9/8, soliciting business in which case, I did not give out my number to Fendi or this person.. It appears the person is looking for a ****** whom is not affiliated with my number, ************. I've had this number for quite sometime, it appears the person texted a wrong number or their files need to updated. In either case, my number needs to be deleted.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have returned an item as the receipt reflects, but the merchant has not removed the entire amount. The merchant sent me a screen shot from accounting that clearly states to refund the amount. I have also agreed to purchase another item and deduct the remains amount . The amount remains $1230.00 is in my Penn Fed credit card and accruing interest to date .

    Fendi Americas is NOT a BBB Accredited Business.

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