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Business Profile

Designer Apparel

Prada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Reviews

This profile includes reviews for Prada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Prada has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Prada

      609 West 51st Street New York, NY 10019

    • Prada

      2000 Northern Blvd Manhasset, NY 11030-3540

    • Prada

      610 W 52nd Street New York, NY 10019

    • Prada

      724 5th Ave. New York, NY 10019

    • Prada

      575 Broadway New York, NY 10012

    Customer Review Ratings

    1

    Average of 7 Customer Reviews

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    Review Details

    • Jenna J

      Date: 03/11/2025

      DO NOT ORDER FROM PRADA!!!! They have the most inconvenient shipping policy. They make you sign for your package yet do not allow you to change delivery address, pre-sign for the package, or make any changes what so ever to the delivery. If youre not home to sign for the order, the order will be sent back to Prada and you will get refunded. This shipping policy is not friendly or convenient and Prada is unwilling to waive any restrictions to accommodate the difficulty of receiving the package. Worst customer service experience Ive ever dealt with. I would give 0 stars if I could. I will never recommend ordering from Prada.

    • Heaven F

      Date: 01/13/2025

      Hello, My name is Heaven *******, I purchased Americas Cup Prada sneakers for $900. I dont wear them often but one particular day I had them on and got caught in the rain on campus and had to travel in them in the rain to my dorm room. Immediately taking them off when I reached my dorm room, to let the dry, the next morning they looked awful and cheap! I have a ton of photos. The green completely bleed on the white areas of the sneakers. We returned to the Prada store on ********** in VA wear I purchased them. A customer service *** name *** took my information and reached out to the ***air team. After following up with her, she finally responded that the ***air team cant ***air them and its nothing they can do. *** also contacted Prada customer service by email and they said its wear and tear. It is definitely a manufacturer defect. Charging almost $900 for a sneaker and the patent leather bleeds by an environmental cause as rain, is totally unacceptable. I wouldnt call that wear and tear but faulty material and poor quality. I was hoping to resolve by either a ***air, a ***lacement, a full financial return or a discount %. But Prada is company that doesnt try to make amends with their customer even when they make a poor quality product! I work in retail and understand a business response but to put this off as a wear and tear you can see the sneakers arent worn out nor are there any tears. This is totally unacceptable. The part of this I dont understand, is that a $900 shoe is so improperly made that the ****** leather bleeds on the shoe by rain.

    • Moe S

      Date: 10/18/2024

      Prada restrictive shipping policy is a big inconvenience. They require a signature for the item and the package can only be delivered in person from the carrier. Prada will not allow you to request that the package be held at the carrier to be picked up at a future date. So that item is sent back and you have to wait for your refund in the process. So if you can't be at home during the delivery or don't have a Prada boutique in your area. It makes no sense to order from Prada online store. This is my second issue with delivery from Prada.

    • Renate T

      Date: 05/13/2024

      Just like the reviews below--delay, delay, delay.Customer service is useless, order number is useless.Returning via certified mail and asking credit card to not pay.

    • Cheyenne W

      Date: 03/27/2024

      Cheyenne W

      Date: 03/27/2024

      Worst return experience ever. The same day I received my Americas Cup sneakers, I made a return request. Prada received my return on 12 March. It is now 27 March and my return is still listed as processing. I was told by Prada that it could be up to an additional two weeks and to contact them after the two weeks, which is well beyond the 7 to 10 day, business processing limit outline by Prada. To my dismay, I have seen countless reviews outlining the same experience.

      Prada

      Date: 03/28/2024

      Dear ***********************************,We confirm we have received your message. In regard to your message, as communicated during your last communication with our ****** Services team concerning order number PRA_USPR50169936. We can confirm that the return was received at our fulfillment center and the refund will be processed soon. Currently, our system is experiencing a global technical issue which is causing a slight delay in processing the refund. However, we can assure you that this is being managed by our internal partners to ensure that this issue is resolved as soon as possible.At this time, we estimate that the refund will be completed by 3/29/2024. In light of this, we ask for you to be on the lookout for a refund confirmation email until then.We apologize for any inconvenience caused, and we appreciate your patience and understanding in this matter.Best regards,Prada ****** Services

    • Eric H

      Date: 02/16/2024

      Eric H

      Date: 02/16/2024

      I purchased a bag on Prada.com, but received a defective product. I returned it within 2 days, but it took Prada 2 months to come up with a reason to reject the return. Their customer service was unhelpful and even blamed us for the defective product. I believe I should not be held responsible for paying for a defective item, and as a regular customer, I will no longer purchase anything from Prada.

      Prada

      Date: 02/20/2024

      Dear *************, We confirm we have received your message. Forwarding to this matter, we do not have any record of your case with ****** Services using the email or name provided. So that we may investigate further can you please provide to our ****** Services team at ******************************************************** Proof of purchase. If not available, please specify place and date of purchase. - Your contact info including phone number and email If you have any additional questions or concerns please contact ****** Services for the ***************. Best regards,Prada ****** Services

    • A.D S

      Date: 05/15/2023

      I returned a pair of shoes and its been almost a month, they do not answer and the customer service says the same lie over and over again. Never a Prada website purchase again!!!

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