Complaints

This profile includes complaints for Ziff Davis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziff Davis, LLC

  114 5th Ave Fl 15 New York, NY 10011-5610

• 

  Ziff Davis, Inc.

  2 Gurdwara Road, 3rd Floor Nepean, ON K2E 1A2

• 

  Offers.com LLC

  7801 N Capital Of Texas Hwy Ste 300 Austin, TX 78731

• 

  J2 Global, Inc.

  1524 5th Ave Ste 300 Seattle, WA 98101

• 

  DailyDeals.com LLC

  3721 Executive Center Dr Ste 100 Austin, TX 78731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because RetailMeNot failed to honor the 4% cashback I earned from a high-value ********** purchase (~$500) on May 24, 2025, despite proper offer activation and following all of their procedures. Whether I use my PC or their mobile app, the system almost never tracks properly. Tracking success has become the exception, not the rule.After submitting numerous support requests due to these failures, I was told by their Customer Excellence Manager, *****, that manual payouts would no longer be issued on my account. She acknowledged that 38 manual payouts were grantedbut instead of recognizing this as a sign of a deeper issue with their system, she treated it like a red flag against me.Jamies tone and decision make it feel as if Ive done something wrongwhen in fact, Ive simply followed their rules and expected what was promised. Her language was dismissive and made me feel like Id been labeled some kind of abuser or undesirable, as if I was trying to cheat the system. That is offensive and completely unfair from their (mind you) "Customer Excellence Manager."Ive done nothing but use RetailMeNot in good faith. But now, because their system regularly fails to track, Ive been cut off from support entirely, with no avenue to resolve future tracking issues.Ive since read many similar complaints onlinefrom users experiencing the same tracking failures, lack of accountability, and disrespectful treatment. This is not an isolated incident, and I should not be punished for technical issues on their end.I am requesting the cashback owed for my ********** purchase, and a reversal of this unjust policy that singles me out for circumstances beyond my control.

  Business Response

  Date: 07/09/2025

  Dear *** ******, 

  Thank you for your message. We understand your frustration and appreciate the opportunity to respond.
  
  Our goal is always to provide a positive experience and to support members when issues arise. We acknowledge that you have experienced multiple instances of untracked activity and, in response, we have made numerous manual adjustments to your account in an effort to ensure your rewards were honored.
  
  However, after a comprehensive internal review, we have determined that we are unable to continue processing manual payouts moving forward. This decision was made in response to recurring activity patterns that fall outside the expected use of our platform and is intended to uphold the integrity and consistency of our program policies.
  
  We recognize your loyalty and regret that you feel your concerns were not heard in the way you expected. While we are unable to make additional exceptions, your feedback has been shared with the appropriate teams for further evaluation.

  Regards,

  RetailMeNot 

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I strongly object to RetailMeNots vague and offensive claim that my usage falls outside the expected use of their platform. At no point have I violated any policy, misused the service, or attempted to cheat the system. If RetailMeNot believes otherwise, they must clearly and specifically state what recurring activity patterns theyre accusing me of.

  
  Unless activating an offer using their browser extension or mobile app, completing the order, and then expecting the promised cashback qualifies as misuse, I have no idea what theyre referring toand I find it deeply insulting that such an accusation would be made with zero transparency or explanation.

  
  The reality is this: I have followed their instructions, used their tools correctly, and even re-activated offers multiple times before purchases to ensure everything was in order. Despite all this, their system frequently failed to track properly. They admitted this by issuing 38 manual payouts. That failure is on themnot me.

  
  Instead of investigating the problem or owning up to the limitations of their system, theyve chosen to blame the customer and cut off support, painting me as an undesirable user without cause. That is offensive, unprofessional, and absolutely unacceptable.

  
  I maintain that Ive done nothing wrong. I used RetailMeNot in good faith, and I deserve a clear answernot vague insinuations. Their behavior toward me has been unjust and disrespectful, and this pattern of dismissal reflects broader issues that many other users are also reporting publicly.

   In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 07/10/2025

  Dear *** ******************* you for your message. We want to clarify a few important points.
  
  The fact that we issued 38 manual  payouts is not an admission of system failure. Rather, it reflects our commitment to going above and beyond to support our users when purchases do not track, even in cases where proper activation steps may not have been followed.
  
  Our system successfully tracks about 9899% of purchases when offers are activated correctly and the steps we have outlined are followed. We have shared those tips with you in the past to help prevent tracking issues, and we strongly encourage continuing to follow them for future use.
  
  We understand that this situation is frustrating. However, after careful review of your account activity and the number of manual adjustments already provided, our decision to no longer issue additional pay outs is final.
  
  We appreciate you having used our platform in the past, but we are unable to provide further manual support on this account moving forward.

  Best Regards,

  RetailMeNot 

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   At this point, its clear to me that RetailMeNot has completely checked out of this conversation. Instead of acknowledging a pattern of failed tracking that required ****************************************************************************************************************************** for their systems shortcomings.
  
  Their repeated use of vague language like may not have followed activation steps and activity patterns outside expected use is not just misleadingits a thinly veiled accusation, made without evidence, that tries to shift the blame onto me rather than accept responsibility for a flawed tracking system.
  
  In their final message, they claim their system works 9899% of the time. That figure is highly questionable. Affiliate-based cashback tracking is notoriously fragile and influenced by many factors outside user controlbrowser privacy settings, cookies, app handoffs, device changes, merchant-side issues, and more. Even more robust cashback companies like ******* acknowledge occasional failures and allow for missing cashback claims to compensate.
  
  If RetailMeNot truly had a 9899% success rate, there wouldnt be hundreds of public complaints online from frustrated users experiencing the same issues I didnor would I have needed 38 manual payouts just to receive what I was promised. That number alone contradicts their claim and suggests deeper, ongoing flaws in their system.
  
  So Ill just say this:
  
  I filed formal complaints with both the ************************ and the Texas Attorney General not because of a single denied cashback, but because of the larger issue: RetailMeNot promotes offers to attract shoppers, fails to reliably track purchases even when users follow their process, and then turns around and blames the user when things go wrong. Thats deceptive, disrespectful, and damaging to consumers.
  
  No customer should be treated like a problem simply for expecting what was promised. I used the system in good faith. I activated the offers. I made the purchases. And when tracking failed, I provided all the information requiredagain and again.
  
  Rather than respecting their users, RetailMeNot has chosen silence, accusation, and evasion. I hope these complaints help bring this company back to a place where it actually honors what it advertisesand treats customers with the basic dignity they deserve.

  Thank you to the Better Business Bureau for providing a platform to document and pursue this issueeven if the attempt at resolution with this company was ultimately unsuccessful.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/31/25 I sent an email to Retailmenot informing that Ive completed my trip and need to check status on when will I receive my cash back promotion of $24.48? This will be the second attempt of asking for the cash back of $24.48 that was promised if I had booked & paid for a hotel stay. I originally contacted Retailmenot on 12/12/24 showing proof that I made the purchase and I asked at that time when will I receive the cash back? Per the representative response the date that was stating my cash back will be received on 12/11/24 was just an estimate and I had to show proof that I had stayed at the hotel. The hotel stay was not until the following year on 5/2025. Now that I have now stayed at the hotel and showed proof Retailmenot representative is still saying the same thing that the date is an estimate and I have to wait 45 days and show proof that Ive stayed. I feel this company is giving me the run around and dont plan to pay the cash back offer. This was false advertisement! Theres nothing that states the terms that this representative is stating at the time of purchase. Ive provided snapshots of emails sent inquiring on status and also provided proof of the representative response.

  Business Response

  Date: 06/06/2025

  Thank you for taking the time to follow up on your travel reward. We truly appreciate you providing the necessary documentation, and we understand that the experience has not been as seamless as you expected.
  
  As our customer care agent previously mentioned, travel-related rewards are typically issued **************************************************************************************************** your case, the expected payout date would be July 9 based on your checkout date.
  
  That said, we recognize the inconvenience of waiting, especially after already providing proof. To ensure youre not further impacted, weve gone ahead and released the reward early as a courtesy.
  
  We appreciate your patience and hope this resolution helps make up for any frustration caused. Please dont hesitate to reach out if theres anything else we can assist you with.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Per your response you went ahead and provided the cash back instead of waiting for cash back to be sent on 7/9/25. Ive logged into my Retailmenot account and theres no cash back reward of $24.48. The account shows $0.00 rewards. Do I have to wait again to see the funds or wait until 7/9/25 date? Please ensure the funds are there before responding back. Thanks 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 06/10/2025

  I can confirm that the funds were added to your account on June 6 at 9:03 AM Central Standard Time. Please make sure youre logged into the correct account, as it appears you may have more than one.

  The email address used to open this case does not match the one associated with the Expedia activation. The activation is linked to: ******************************.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, among many, am caught in a Ziff Davis spam trap from their email forwarding and affiliated companies (e.g. Campaigner, ******). Almost daily I receive multiple emails from political candidates that multiply and explode during campaign ********* one can unsubscribe because all links go back to the sender and this just alerts them your email is legitimate; this includes the link to unsubscribe as well as ********* one can block any email because they can send the same email with changes to the properties; assigning a code such as ***************; and the next duplicate will read *************** and so on. All this email is UNSOLICITED and attempts to block the domain or IP address, mark as spam or junk mail DOES NOT stop the emails.I want all **** ***** companies to STOP sending me emails.

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Ziff Davis, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good ************ March 2024, I purchased a set of digital keys for games hosted on the Steam platform through Humble Bundle (*******************, ***), which is owned by Ziff Davis (you can find this in the last reply from a legal representative). This set includes 8 titles, of which I only received 5, as the merchant claims they have "run out of stock" for the other three. The payment was made with a debit card, online.Recently, I informed the merchant that although a year has passed, I still have not received the content I purchased. After complaining to their support (conversation attached), I was offered $6 in store credit. I was refused any form of refund on my card due to abusive ****** I am a citizen of a ** state, following consumer protection laws apply:?According to art. 18(2) of Directive 2011/83/** on the rights of consumer rights, unless you as consumer and the seller have agreed otherwise on the time of delivery, the seller has the obligation to deliver the product to you without undue delay and in any case no later than 30 days from conclusion of contract. If the seller fails to fulfill his obligation within the agreed time, or maximum the 30-days time limit, you as consumer can call him in order to make the delivery within an additional period of time appropriate to the circumstances. If the seller fails again to deliver the product, you as consumer are entitled to terminate the contract immediately. ?Under the Brussels I (Recast) Regulation - ************************************************** , you can bring a case before a Romanian court if the seller has an establishment in the ** or if the seller explicitly targeted ** consumers (art. 17-18).The merchant's details can be found on the page:************************************************************************** ************************ ******************************************************************* You can find supporting evidence attached.Sincerely,****** *********-****.

  Business Response

  Date: 04/09/2025

  Thank you for taking the time to contact us about this issue, and we do apologize for any frustrations that may have arisen.  We understand that receiving a message of Keys Temporarily Exhausted is not ideal,and we work to replenish our stock of keys as quickly as possible.  While this is typically a quick process,there are occasionally unforeseeable issues in the supply chain between our partners and the platform-providers.

  In review of this BBB contact, the order was placed on 3/26/2024 as part of a subscription purchase.  As stated by the customer,this subscription purchase was for 8 video game titles, in the form of digital keys.  Not every customer wants every game within each months subscription. As such, keys are not provided until revealed.   

  This customer did not attempt to reveal any key until April 08, 2024, and contacted us regarding one titles depletion of keys (for the title Nioh 2 Complete Edition).   No other titles mentioned.  They did reveal a key for this title on April 24th, 2024.  After this contact, no attempt was made by the customer to reveal any other keys or contact us until January  2, 2025 284 days after the order.

  As the customer has brought up the following: According to art. 18(2) of Directive 2011/83/EU on the rights of consumer rights, unless you as consumer and the seller have agreed otherwise on the time of delivery, the seller has the obligation to deliver the product to you without undue delay and in any case no later than 30 days from conclusion of contract. If the seller fails to fulfill his obligation within the agreed time, or maximum the 30-days time limit, you as consumer can call him in order to make the delivery within an additional period of time appropriate to the circumstances. If the seller fails again to deliver the product, you as consumer are entitled to terminate the contract immediately. Under the Brussels I (Recast) Regulation -**************************************************...
  At the time of purchase, all titles had been present and available for the customer to redeem and receive.  As mentioned above, one title did run out of stock in April, but was quickly restocked and obtained by the customer within 30 days. For the titles that are currently exhausted, keys had been available and present months after the subscription purchase, and available for the customer to reveal and redeem.   We are now currently out of stock on 3 of these titles, as mentioned we are working with our partners to obtain new keys.  As a retailer, Humble Bundle does not create or expire keys; this can only be done by the platform, or the publishers themselves using their tools within the platform.  However, due to a variety of changes within the video game industry, some publishers have been encountering delays or denials by the platforms in providing new keys, or in some cases, the developers no longer exist.  

  In cases where we are encountering issues with restocking, we do offer a credit that is proportional to how many keys with what was paid; in this case, the credit provided was over 50% of what was paid for the subscription, despite over 50%of the titles being provided.  At the same time, even with this credit, ****** continues to work with our partners to attempt to obtain new keys which the customer will be eligible to receive should we be able to obtain a restock.

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To the person in charge.
  
  Thank you for taking the time to address this matter.
  
  To begin, I would like to address the points raised by the business.
  
  "Not every customer wants every game within each months subscription. As such, keys are not provided until revealed."
  Aside from the bizarre implication that I would not want the product I paid for, the business representative hereby admits to overselling digital keys, knowing that their supply cannot meet the demand, on the premise that "not every customers wants every game" they've purchased.
  
  Afterwards, the business proceeds to throw the blame on the consumer, stating that "This customer did not attempt to reveal any key until April 08, 2024, and contacted us regarding one titles depletion of keys (for the title Nioh 2 Complete Edition). No other titles mentioned. They did reveal a key for this title on April 24th, 2024. After this contact, no attempt was made by the customer to reveal any other keys or contact us until January 2, 2025 284 days after the order."
  The business has no proof that I did not attempt to claim those keys many times over the course of months leading to the dispute.
  In addition, similar, legitimate online merchants deliver the keys instantly, without any need to "reveal" keys in order to access one's purchase. For example, sites such as Fanatical, Indiegala or GreenManGaming, provide keys instantly to the customer.
  
  Moreover, "at the time of purchase, all titles had been present and available for the customer to redeem and receive".
  Once again, the burden of proof for this statement is on the business.
  Directive 2019/771, article 11 - Burden of proof, paragraph 1: "Any lack of conformity which becomes apparent within one year of the time when the goods were delivered shall be presumed to have existed at the time when the goods were delivered, unless proved otherwise or unless this presumption is incompatible with the nature of the goods or with the nature of the lack of conformity. This paragraph shall also apply to goods with digital elements."
  
  It is often the case that extremely popular bundles, such as the one in question, sell out fast, therefore there is no proof backing up their statement of availability at the time of purchase. This is in opposition to practices of other merchants, which refuse to sell you keys for items that are out of stock and the stock status is reflected in real time on the product's page.
  In addition to this, Humble Bundle never disclosed the availability of every title included in the bundle prior to making the purchase nor prior to "revealing" the key. The customer is never informed of a delivery term for missing items, simply telling them to "wait".
  
  To make matters worse, in December 2024, Humble Bundle quietly modified their terms of service to include wording that allows them to remove unclaimed game keys from accounts after a period of 3 years, with no obligation to reimburse the buyer and no notification to previous customers. This essentially means that the business can simply "wait out" the 3 year grace ******* after which it no longer has any obligation to provide the consumer with the purchased product nor reimburse the buyer. This change is also retroactive for all purchases made by the customer before being given a chance to agree with the new terms of service. (Source: **********************************************************************)
  
  The Unfair Contract Terms Directive (93/13/EEC) safeguards consumers against unfair standard contract terms imposed by traders. A term is deemed unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer. Unfair terms are not binding on consumers, although the rest of the contract remains valid where possible. (Amended by ************** 2019/2161 of 27 November 2019 on better enforcement and modernisation of Union consumer protection rules, applied from 28th of May 2022).
  
  Contract terms are unfair and, therefore, not binding on consumers if, contrary to the requirements of good faith, they cause significant imbalance in the parties rights and obligations to the detriment of the consumer. According to article 3: "Where any seller or supplier claims that a standard term has been individually negotiated, the burden of proof in this respect shall be incumbent on him.
  In our case, according to the indicative and non-exhaustive Annex to the Directive, we have the following unfair terms imposed by the merchant:
  (c) making an agreement binding on the consumer whereas provision of services by the seller or supplier is subject to a condition whose realization depends on his own will alone; - Humble Bundle binds the customer to pay for their services, but they are free to provide the goods or not at all, depending on circumstances deliberately kept vague
  (j) enabling the seller or supplier to alter the terms of the contract unilaterally without a valid reason which is specified in the contract; - this is in regards to the change of terms from December 2024
  (n) limiting the seller's or supplier's obligation to respect commitments undertaken by his agents or making his commitments subject to compliance with a particular formality; - Humble Bundle burdens the customer with the formality of "revealing" the keys instead of simply providing them instantly
  Moreover, the action of retroactively applying and altering the contract without advance notification to the consumer, time to consider its implications and an opportunity to exit the contract without penalty is considered Unilateral right to change T&Cs.
  
  Now I would like to address the original complaint and why I am unhappy with the response I have received. The business is to blame for the following:
  1. Lack of Clear Terms On Delivering All of the Purchased Items
  2. Refusal of Refund - The Consumer Rights Directive (2011/83/EU) grants consumers the right to withdraw from distance and off-premises contracts within 14 days without providing any reason. Traders are obligated to reimburse the consumer within 14 days of receiving the withdrawal notification. After contacting the business on April 8th, I was convinced to wait, during which I've missed the 14 day period.
  However, ************** 2019/771, Article 10 speaks about the liability of the seller: "The seller is liable to the consumer for any lack of conformity that exists at the time when the goods were delivered and which becomes apparent within two years of that time. This applies to both physical goods and goods with digital elements (e.g., software, apps, digital content)." In my case, the lack of conformity consists of not receiving all of the items I've purchased. Moreover, under the same directive's Article 13 - Remedies for lack of conformity, paragraph 4: "if a merchant is unable to replace a promised digital good that exhibits a non-conformity, the consumer is entitled to a refund."
  3. Failure to Supply The Purchased Product - The Consumer Sales and Guarantees Directive (1999/44/EC) stipulates that goods must conform to the contract at the time of delivery. If a product is not delivered within a reasonable time, consumers are entitled to request a remedy, which may include a refund. Additionally, the Consumer Rights Directive (2011/83/EU) requires that goods be delivered within 30 days unless otherwise agreed.
  4. Lack of transparency regarding availability of an Item Prior to Purchase - The Consumer Rights Directive (2011/83/EU) mandates that traders provide clear information about the main characteristics of goods or services before the conclusion of a contract. This includes details about the availability of the item.
  
  I have been hesitant to request a refund through my credit card company (or at all), given Humble Bundle's known practice of restricting access to or deleting user accounts, invoking breach of T&C and said users losing access to all of their purchases and store credit. Users end up ignored and their requests are quickly shot down by their support employees and supervisors. Here is one such example: ********************************************************************************************************************
  
  Therefore, I am once again requesting a full refund of the 8,99 euros I paid, with a guarantee of no repercussions in accessing my Humble Bundle account and all purchases associated with it.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********-**** ******
  
  
  
  
   
  

  Business Response

  Date: 06/07/2025

  Thank you for taking the time to follow-up.  
  
  Our prior response already addresses our stance.  However, we would like to use this opportunity to address a few specific callouts.  
  
  Not Enough Keys - As stated previously, Humble is a retailer; this means that we do not have the ability to create keys - this can only be done by the platforms.  In many cases with bundles, these are purchased with only some of the titles being revealed and redeemed on the platform.  Not everyone wants every key, and that's ok!  However, the platforms themselves can limit keys to publishers and developers when not enough keys have actually been redeemed on the platform.  This does impact the ability for keys to be restocked in a timely fashion, especially when its been an extended period after the order.  
  
  Terms Update - Customer is correct that Humble did update the Terms in December.  However, as their order was placed under the prior version, we do operate under the prior Terms, and will continue to attempt to restock keys. I would also point out as the customer has made mention of other companies Terms - those also would not assist with keys not used within a significantly shorter period of time; in some cases, thats 14 days from date of order. 
  
  "Burden of Proof" - as this is not a court, we cannot provide direct logs as that shows backend system data as there are privacy regulations and internal business details.  However, we do retain database logs that show claim, reveals, orders down to the nanosecond.  In this case, we do see the reveal of titles/keys, along with exact times where keys "exhausted;" dates provided in the previously are correct, and over the ***************** the Directive repeatedly linked; the exception being the key for Nioh 2, which as stated was already claimed.  The 30 days in the Directive is the date of the order.  
  
  Credit - As stated in our Terms (even in the prior version, which the order applies to), we do not have the ability to provide a refund after a period of time (while the time has extended, this order is still over 6 months past that expiration).  Additionally, as over 50% of the order has been claimed and revealed, the customer is not entitled to a full refund.  The credit provided already exceeds the monetary worth of the missing titles - with 8 titles, that amounts to a $1.50 USD credit per individual title.  While customer may feel that this is not sufficient, this amount is reached purely by the actual monetary cost of the order, and what was spend.  As customer already received over $6.00 USD equivalent, credit provided already exceeds what was spent. 
  
  We continue to work with our partners to try and obtain new keys.  Regardless of the credit already provided, should we be able to obtain new keys, they will be provided to the customer as well.  No additional ********************** can be provided, nor will we be able to refund.  

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** charged me for months of service without sending a single receipt. When I reached out to an agent, they weren't helpful, and they ended the chat on me when I called them out. ******* joke hundreds of dollars to a services I've never even used. I demand repayment! They are a fraudulent joke; at least give a receipt to my email monthly.

  Customer Answer

  Date: 04/20/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Ziff Davis, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** had sold a product that came with video game key entitlements These entitlements can range from $5 up to $90 per product And you would normally just redeem these entitlements on the service steam so humble acts as a middleman collecting a lump sum up front and providing you several hundred games throughout the year. Recently they have been not providing these game entitlements. They've taken the money and claimed that the game key needed to be redeemed on Steam is on back order. Some of these items have been on backorder for several years with no apparent action to remedy the situation. Humble has not responded to my emails.

  Business Response

  Date: 03/11/2025

  Thank you for taking the time to contact us about this issue, and we do apologize for any frustrations that may have arisen.  We understand that receiving a message of Keys Temporarily Exhausted is not ideal,and we work to replenish our stock of keys as quickly as possible.  While this is typically a quick process,there are occasionally unforeseeable issues in the supply chain between our partners and the platform-providers.

  In review of this BBB contact, information was first forwarded to us 2/21/2025.  In review of our email and ticketing system,we were first contacted by the customer on 2/20/2025 asking about an out-of-stock key for a single title that was from the May 2024 Humble Choice subscription, with the first and second response from us on sent to the customer on 2/21.  The first response let the customer know we had run out of available keys, and were waiting for a restock; the second ticket from the customer was asking about inability to adhere to our own timeline (which will be addressed later in this response) due to an expiration for they key by 6/3/2025, and compensation response was that if we did not receive keys prior to the deadline, we would look into any available compensation, and explained how the keys function due to apparent misunderstanding in how digital keys work from a retailer.  Since the customers contact, this key has already been restocked and is available today. 

  As a retailer, Humble Bundle does not create or expire keys; this can only be done by the platform, or the publishers themselves using their tools within the platform.  When Humble has been made aware of an upcoming expiration date tied to a key, we will notify customers during the month on the Choice page and within their Download and Keys and Entitlements page.  We do not set these dates; we just communicate them when we are aware of them beforehand. 
  Humble Choice is a subscription service where customers pay $11.99 USD (can vary based on coupons, etc) a month for a curated selection of games.  Not everyone is going to want every game, and thats OK!  However, these games are available for customers to claim and then reveal/redeem keys.  On the first Tuesday of every month, this selection changes. 

  For most subscription systems throughout the industry, if you do not utilize the service during the time paid for, you still lose out on that.  Humble, however, will still allow you to redeem the games, however we can run out of stock later due to a variety of reasons.  In the case of this customers ticket and the only game they listed, this key did not run out until 12/26/2024 7 months after its appearance in Choice.

  Due to changes made by different platforms in regard to their own requirements for publishers and developers, more expirations are happening across the industry,whereas this hadnt been the case previously. The customer referred to our ToS change in their ticket, stating that the 3 years was not acceptable, and we couldnt expire their purchase we arent expiring their purchase, the 3 years is for us to assist with keys in many cases.  Per our Terms (even prior to the recent change referred to), our obligations end when customers obtain the information necessary to begin download/obtaining the product in this case, that was done in May of 2024, but was not taken advantage of until much later.   The actual expirations, such as the one of 6/3/2025, are not placed by Humble and we are not part of that process at all we are simply communicating the information. 

  Regarding games not being provided to subscribers: Humble does forecast, account and plan for all active Choice subscribers to obtain keys.  Sometimes numbers do end up fluctuating not all titles may be of interest to every customer, and new subscribers might join for specific selections.   Out of all the titles we have done over the year, very few have run out during the month and not been restocked within a couple days.

  As a final point on the word entitlements Humble does sell a variety of products and bundles.  Some of these include direct products such as PDFs, eBooks, etc. Others are digital Keys, or coupons that may be earned during purchases.  The direct products such as eBooks and coupons are entitlements Keys are separate, which is why they are listed separately,and the entire section called Keys and Entitlements instead of simply entitlements.  Digital keys are a license, not an entitlement this is covered during purchase, and again when redeemed on the platforms themselves. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding the monthly subscription service provided by *************, specifically the Humble Choice program. I have been a member of this service for several years, and I have encountered increasing issues with the fulfillment of promised game keys in recent ********* part of the Humble Choice program, I pay a set monthly fee in exchange for access to approximately six games per month. However, recently, I have been unable to redeem several of the promised game keys. Despite waiting for months, I still have ****************************************************************************************************************************************************** to come back later. This is particularly frustrating as these games are months old, yet the issue remains unresolved.Additionally, I have become aware that Humble Bundle has introduced time limits on some of the game redemptions. If the keys are not available before the redemption window expires, it seems I will simply be out of luck. Nowhere in the marketing materials for Humble Choice does it indicate that there may be delays in key availability, nor that the games promised may not actually be deliverable. The service is marketed as providing these games to subscribers, yet I am left without what I have already paid for.

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Ziff Davis, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ****** *****
  

  Business Response

  Date: 03/11/2025

  We do apologize for any frustrations that may have arisen.  We understand that receiving a message of Keys Temporarily Exhausted is not ideal,and we work to replenish our stock of keys as quickly as possible.  While this is typically a quick process,there are occasionally unforeseeable issues in the supply chain between our partners and the platform-providers. ****** is a retailer, and cannot create or expire keys directly.

  To address this matter, we must look at each individual component, starting with the main concern of unavailable keys, followed by time limits and key deliverability.  

  In review of your Customer Support ticket, we were able to locate the list you compiled of missing keys.  Since your ticket, some of these have already been restocked the rest we are still in discussions for.  For each title though, during the time since the games availability in the Choice subscription and now, all keys have been restocked at least once.

  In review of the account and games in question, we can verify that the account was an active subscriber for those months, and therefore eligible for the titles and in those cases, keys were available at the time of the subscription charge within the month.  While two of the keys in question ran out during their selected month, they were restocked within 7 days.   

  Not every customer might want every game in some cases, it may already be owned.  With Humble Choice, you must claim the game before a key is revealed.  If a key is currently exhausted, you will receive an error when you attempt to claim when a key is restocked, all accounts that had claimed but not received a key due to that exhaustion is emailed a notification that the key is back in stock.

  For this account and titles listed that were present between 2023 and 2024, redemption was not attempted until January 22, 2025, with the customer support ticket being submitted shortly afterwards.  With these titles, the majority did not exhaust until late December 2024 or in January with some 3 days before redemption. For all these titles, we are working with our partners to obtain additional keys.

  Regarding expiration dates: Occasionally, our commitments to our partners do include limited time keys.  In these cases, it is prominently posted on the Choice page if there is an expiration date.  If a title is claimed, and there is an expiration, reminder emails are sent to notify customers that the date is approaching and to redeem the key on the relevant platform.  As mentioned previously, ****** is a retailer, and cannot create or expire keys.  These expirations have been set by the product manufacturer and publisher - where ****** (as the retailer) has been made aware during our contracts, we will include that information.  

  Regarding games not being provided to subscribers: Humble does forecast, account and plan for all active Choice subscribers to obtain keys.  Sometimes numbers do end up fluctuating not all titles may be of interest to every customer, and new subscribers might join for specific selections.   As of this writing, and using the titles listed to select months in question of November 2023 through December 2024 (and excluding October 2024 as the account skipped that month), 106 titles were available through Choice.  At the time this account attempted to claim these 106 keys, 93 of those titles were available and had keys provided. Of note, one of these titles was from Humble Choice in November 2022 this key did not run out until late 2024 and is not counted in the above number.  In all the above cases, the titles had been available during the month of subscription and at time of payment.  For each of these titles, we are still working to obtain new keys even for the older titles so that they can still be redeemed and enjoyed. 

  While the titles had been available during their month in Choice and redemption wasnt attempted until a later date, we do still understand that this may not be ideal as such, a compensation credit has already been provided by Customer Support on February 3rd, 2025.  While this is below the disputed amount, this is above the proportional amount for the titles currently exhausted.  Once keys have been replenished, an email notification will be sent for ones that were claimed.
  To avoid any similar issue, it is recommended that if there is a title that you want to ensure you receive to claim it during the month in question. 

  Business Response

  Date: 05/30/2025

  Hello, 
  
  While we understand your concern on the amount of credit provided, we must clarify that this is not a dollar-value approximation nor a self-imposed metric; its derived specifically from the money spent.  While we understand that the titles may retail for a higher amount, the fact remains that what was spent was not that higher total - as such, the monetary value is $1.50.  
  
  We understand that this was part of the membership purchase for the month, which is why we are still working to obtain keys where possible.  Credit was provided in cases where we believed a restock was not possible, but we are still working to obtain all keys.  
  
  We will not provide refunds for a cost higher than what was spent, especially when substantial portions of that months content was already received - this does mean that obtaining MSRP for individual titles will not occur.  Providing a higher total wouldn't even be a refund at that point; if only $11.99 USD was spent on a month, the amount due would equal what was spent.  In the cases of these titles, the majority of content was still received, lowering that individual value still below the $11.99 USD.
  
  No additional actions can be taken at this time.  Credit provided has already surpassed the remaining value due.  As covered in the Terms at the time of sale for these affected months, there are also limitations on payment processors in regards to monetary refunds; this timeframe was already well outside the windows of opportunity (in some cases, over a year) prior to attempted reveal and initial contact, leaving credit as the option.  
  
  Should we obtain additional keys, you will be notified via email.  **********

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Thank you for your response. However, I must reiterate I reject the $33 credit and your justification for withholding the content I paid for.
  
  So lets be clear, this is not a matter of MSRP vs. monthly subscription cost. I entered into a contract with your company under the agreement that each subscription month would provide specific, named game titles. That was the product. What youre offering now is not the product. It's a retroactive reinterpretation of value based on an arbitrary breakdown that conveniently favors your inability to deliver.
  
  I did not pay $11.99 for part of a bundle. I paid for the entire package as advertised, which included all listed games. Delivering only a portion of that and assigning credit based on internal mathespecially when the contract was not fulfilled is not only inadequate, it borders on deceptive business practice. Your claim that the $1.50 valuation is not self-imposed is disingenuous. It is not agreed upon by the customer nor outlined clearly in the purchase terms in a way that justifies failing to deliver on your end.
  
  Furthermore, hiding behind limitations in payment processor timelines does not absolve your company of its responsibility to fulfill the service purchased. Thats your backend issue, not mine as the customer. I did not forfeit my entitlement to what I paid for simply because your fulfillment failed. If your system allowed the sale of keys you could not guarantee, thats a business failure not customer error.
  
  To restate:
  
  I reject the credit. You may rescind it.
  
  I am not asking for MSRP reimbursement. I am asking for the fulfillment of the product I paid for: the full bundle of games promised for each paid month.
  
  If fulfillment is not possible, I expect a refund or equivalent in actual product not an invented value system that only benefits your accounting.
  
  
  If your company cannot reliably fulfill past purchases, it should not be offering services structured this way. This is not a matter of a few dollars its a matter of customer trust and service integrity.
  
  I will await either proper fulfillment and an escalation path for someone who can take accountability for this failure.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** Paris
  
  
  
  
   
  

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My retailmenot account email is ********************** and my user ID is jjwangzejing ********* January, I activated several Amazon device and Woot cashbacks, and made some eligible purchases which were initially verified. But yesterday when attempting to activate a cashback offer, I received the following message: "Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNots Cash Back Programs." Also I found all my pending cashback has been forfeited. This situation is extremely frustrating, especially as I have always adhered to the platform's terms and conditions. I find this action unwarranted and harmful, as it undermines the trust I have placed in your services. I respectfully request the following actions: 1. Reinstatement of my account so I can continue to participate in the Cash Back Program. 2. Restoration of my pending cashback balance, as these funds were earned in good faith through legitimate activity. As a longstanding and loyal customer, I am confident that RetailMeNot values its users and strives to provide fair and transparent resolutions to issues such as this. I kindly ask for a detailed explanation of the actions taken against my account and an expedited resolution to this matter. Thank you for your attention to this issue. I look forward to your prompt response.

  Business Response

  Date: 01/29/2025

  Thank you for reaching out regarding your RetailMeNot account. We understand your concerns and appreciate your patience as we review this matter.
  
  Please note that for privacy and security reasons, we are unable to provide specific details regarding the block on your account. However, our system has identified activities that may not align with the requirements outlined in our Cash Back Rewards Promotion Terms and Terms of Use. As a result, your account will remain blocked, and pending cashback rewards have been forfeited.
  
  These decisions are not taken lightly, and a thorough investigation has been completed before determining the outcome. We apologize for any inconvenience this may cause and appreciate your understanding. 

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear RetailMeNot Customer Support Team,I am writing to express my frustration and disappointment regarding the suspension of my account (associated with email: ************************* and the forfeiture of approximately $500 in pending cashback.On December 22, when attempting to activate a cashback offer, I received the following message:"Your account has been identified for activity that may not follow the requirements outlined in our Cash Back Rewards Promotion Terms and our Terms of Use, specific to suspicious activity. As a result, your account has been suspended, and you will no longer be eligible to participate in RetailMeNots Cash Back Programs."I immediately reached out to customer service for assistance and was instructed to complete a form for an account review. Despite complying with this request, my account was not reinstated, and all pending cashback amounts were set to $0, effectively forfeiting $500 I had legitimately earned.This situation is extremely frustrating, especially as I have been a loyal RetailMeNot user for over five years and have always adhered to the platform's terms and conditions. I find this action unwarranted and harmful, as it undermines the trust I have placed in your services.I respectfully request the following actions:1. Reinstatement of my account so I can continue to participate in the Cash Back Program.2. Restoration of my pending cashback balance of approximately $500, as these funds were earned in good faith through legitimate *********** a longstanding and loyal customer, I am confident that RetailMeNot values its users and strives to provide fair and transparent resolutions to issues such as this. I kindly ask for a detailed explanation of the actions taken against my account and an expedited resolution to this matter.Thank you for your attention to this issue. I look forward to your prompt response.Sincerely,**** ****** Email: ************************

  Business Response

  Date: 12/27/2024

  Thank you for sharing your feedback, ****. After a thorough review of your account activity, it has been determined that your account was in violation of our Cash Back Rewards Promotion Terms and Terms of Use. As a result, your account remains suspended. We understand that this may be disappointing; however, due to the nature of the violation, we cannot provide further details or reconsider the suspension. Additionally, any pending Cash Back Rewards have been forfeited.
  
  RetailMeNot is committed to maintaining a secure and trustworthy platform for all users. Please know that decisions like these are made with careful consideration.
  
  We appreciate your understanding and thank you for your prior participation on our platform. 

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their cashback offers during Black Friday. I racked up $500 in cashback bonuses through legitimate purchases. They suspended my account and denied my appeal without telling me what part of their terms I had violated. I bought things like dog food, a radar detector, electric toothbrush, etc. I didn't violate any of their rules.

  Business Response

  Date: 12/18/2024

  Thank you for sharing your experience with us.  To clarify, we aim to provide all our users a reliable and transparent Cash Back experience. Cash Back suspensions occur only when our system flags a potential violation of our terms and conditions. These measures are in place to ensure fairness and maintain the program's integrity. We understand your concern about the lack of specificity and apologize if this has led to any confusion or frustration. While I cannot disclose the exact details for security reasons, I assure you that decisions like these are not made arbitrarily and follow careful review.

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If a user violates any terms and conditions then you should be able to tell me exactly what I did wrong. I accumulated almost $500 in legitimate cashback offers over Black Friday and Cyber Monday. These purchases involved dog food and dog treats, a laptop, radar detector, and electric toothbrush. I never made a return on any item. I can't fathom how any of those basic purchases violated your terms. It's one thing to cancel an account without reason, but to cancel an account AND take almost $500 is absurd. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 12/30/2024

  Thank you for following up. We understand how frustrating this situation must be, and I assure you that we take these matters very seriously.
  
  As previously mentioned, accounts may be suspended or blocked when they are found to violate our Terms and Conditions. Unfortunately, we are unable to provide specific details regarding what led to this decision. We understand your concerns regarding the balance in your account. However, any pending associated with accounts suspended for policy violations is forfeited. 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  And as I previously mentioned, I didn't do anything to violate your terms. I can't imagine that buying dog food and an electric toothbrush is a violation of your terms. The simple fact that you can't tell me ONE term that I violated tells me that your company is a joke. You stole $500 from me without ANY proof showing that I violated any of your terms. For anyone else reading this, don't take advantage of a bunch of their cashback offers at once. Do a few at a time, wait for them to clear, then cash out. They saw that I accumulated $500 in cashback offers and assumed that I must have been doing something to violate their terms. It's an easy way for them to pocket the $500 since they don't have to provide proof that I violated any of their terms. I'm sure this has happened to countless others. There are plenty of other cashback sites to use. I suggest taking your business to one of Retailmenot's competitors who doesn't utilize shady business practices. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******