Business Profile

Digital Media

Ziff Davis, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ziff Davis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

55 total complaints in the last 3 years.
26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a *************** account that gives cashback for online purchases and made several purchases on **** for gold coins. Initially the cashback showed up in the Retailmenot account, and after about two weeks, my Retailmentnot account got suspended for not following "Terms of Use".The purchases I made on **** were solely for my own coin collection and not for resale, and I think Retailmenot is simply playing a bait and switch game on consumer that earns cashback on online purchases. They can still collect commission from **** for the sales but refuse to pay out to consumer, which is not acceptable.
Business Response
Date: 11/19/2024
Thank you for reaching out. We noticed that your account was flagged for suspicious activity. After reviewing your account details, we worked with our fraud team to have your account reinstated. Additionally, we have issued manual payouts for 7 **** purchases in October, and 1 for your **** purchase in November. Please note that you can qualify for up to 7 Online Cash Back Offers per retailer within a calendar month. This will count toward your online Cash Back maximum monthly total of 20. Offers also carry a maximum Cash Back Reward amount.
We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this issue.
Best Regards,
RetailMenot Customer Care
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you so much for helping me out!
Sincerely,

*** *****
Initial Complaint
Date:09/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Routinely is not paying out cashback including items that have been pending on my account for over 4 months
Business Response
Date: 09/19/2024
Hello ********,

Thank you for bringing this to our attention. We want to resolve your concern as soon as possible. It appears that we haven't had the chance to hear from you directly through our ************* team. To ensure we can help you effectively, we request that you provide your order details directly to our ************* team at ***************************************************;

Our team will need the following information not included in your attachments to determine your eligibility.
-Merchant
-Any discounts applied
-Subtotal, taxes, fees, and shipping

Regarding your Marriott pending Rewards: Please note that the referenced pay out date is an estimate*. Travel-related Rewards are typically issued 45 days after you have completed your trip. However, ******** has not notified us that your trip was completed. If it has been 45 days since you have completed your travel, please include proof that the trip was completed, such as a final bill, and our team will be happy to issue your Reward.

Once our team receives this information, our team will follow up within five business days.
Initial Complaint
Date:09/13/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After making a purchase using a retailmenot promotion they claimed that I was ineligible due to suspected violation of terms. I put in a support ticket and instead of getting any resolution or even an explanation I just get a response saying that my account has been suspended and that I have to put in another support ticket. Seems like they are just doing everything they can to not payout the rewards they offer
Business Response
Date: 09/13/2024
We sincerely apologize for your experience, ******. Regrettably, we are unable to provide details on the cause of the suspension as we rely on a third party to evaluate accounts. If you believe your account has been suspended in error and would like us to review it for reinstatement, please follow the link below, respond to the questions, and click *************************** team will get back to you with an update within 7-10 business days. We appreciate your patience.

**********************

Kind Regards,
RetailMeNot Customer Care
Customer Answer
Date: 09/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I put in my original complaint that I filled out another support form already. It was the form they linked in their response. I never heard back anything. So I am still at a standstill on receiving what Im owed from this company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 09/30/2024
We wanted to reach back out to you in regards to your RetailMeNot account. We would like to thank you for taking the time to appeal and for providing us additional information as supporting documentation, regarding the RetailMeNot account usage and status. We are happy to inform you that we were able to confirm you are the authorized user on this RetailMeNot account and any pending/ineligible rewards will be paid out as normal. Please note it may take a few days for any changes to reflect in your account and/or for the system to update & allow you to utilize the cash back offers on our site.

We would like to thank you for your understanding through this process. At RetailMeNot, we take security very seriously and want to ensure that in providing you great cost savings, we protect and maintain the trust you have placed in us, in using RetailMeNot.
Customer Answer
Date: 10/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for retailmenot to take advantage of a cashback offer for a product purchased on bestbuy online. It was 8% cashback. They also included a 5 dollar sign up incentive as well. The transaction took place on 8/30/2024 at bestbuy online. I made sure to confirm that I clicked the link to activate the cashback offer and verified that the product purchased was not on the list of ineligible items. A few days later I checked the account to see the amount pending. Today (9/9/2024) I log back into the account to see if it processed and see the status change to ineligible and to contact them if I believe this was in error. No details were provided as to reason for ineligibility. I reached out to customer service with the reference number and a copy of the online receipt which shows what I paid and confirmation that I picked up the item. To my surprise, they responded within a few hours and indicated that during their security review they identified activity in my account that may not follow their cash back rewards promotion and as a result suspended my account. Again, no further details to help me understand why outside of a link to their terms of use which doesn't help me since I'm not sure what they would deem inappropriate to suspend my account I'm speechless since this is my first transaction ever with retailmenot and hoping that by bringing this issue forward it will help provide further insight as to the ineligiblily of the item and suspension of my account.
Business Response
Date: 09/10/2024
Thank you for sharing those details, *****. I can see that you filled out the account suspension appeal, and it is currently under review. We will be in touch with you via email within 5-7 business days. We sincerely appreciate your patience and apologize for your experience.
Kind Regards,
RetailMeNot Customer Care
Customer Answer
Date: 09/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved since they already responded to the escalation. They have reinstated the account and transaction. Thank you!
Sincerely,

*************************
Initial Complaint
Date:08/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This service was canceled 6/18/24 due to poor quality. At that time I followed the online instructions and cancellation process. 8/29/24 I was charged an additional ***** for the closed account.There is no way to speak to a person and the bot does not help. There is a phone number but it is not answered and the calls are not returned.Ipvanish lack of communication seems intentional and underhanded. I would like a refund and my account cancelled finally
Business Response
Date: 08/30/2024
Per the customer's request, we have cancelled their account and refunded their transaction in the amount of $72.71 USD. The customer will see their refund back to the payment method on file in the next 1-2 business days.
Customer Answer
Date: 08/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Date of the transaction and amount I purchased the annual Choice membership for CAD$159 on Dec 01, 2023.-What the business committed to provide you and nature of the dispute The choice membership includes a 20% discount on some of the games as advertised on the page of Choice(********************************************), however, any attempt to purchase anything has been met with an instant order cancel screen, there is no way I can purchase anything from the store, thus there is no way for me to use the 20% discount at all, I believe this behaviour from Humble bundle is false advertising.-Whether or not the business has tried to resolve the problem Despite my multiple attempts to fix the problem by contacting customer support at Humble Bundle, a generic answer has been provided each time and did not fix the problem.could you please investigate and follow up with the business?
Customer Answer
Date: 09/16/2024
Better Business Bureau:

At this time, I have not been contacted by Ziff Davis, LLC regarding complaint ID ********.

Sincerely,

***************
Initial Complaint
Date:08/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2011 - 2024 Humble Bundle, **** a Ziff Davis company, refuses to issue refund to a cancelled game. Prison Architect 2 has been indefinitely postponed. I didn't even ask for the money to be returned to me but to be entered as store credit. I told Humble Bundle of the cancellation of game almost 2 weeks ago. They dragged their feet stating well i made the purchase in march so no they wont refund. Their vendor cancelled the game. They should not be allowed to withhold the money.
Business Response
Date: 08/27/2024
Hi *******,
Thank you for reaching out to us. We have refunded $80 to your Humble Store wallet credit balance, and we look forward to the eventual release of 'Prison Architect 2' with you, as the game release has been delayed.

Thank you for being a loyal Humble customer, we sincerely appreciate your feedback,
**********;
Customer Answer
Date: 08/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****************************************
Initial Complaint
Date:07/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items from ******* after activating a cash back offer. Then I received emails from RetailMeNot saying that ******* notified them of purchases and they issued pending cash back to my account. For some unknown reason however, all the cash back was deleted and my account was suspended - termed "ineligible." There was no further explanation. I did not return any items and bought them in good faith, believing in the cash back offer, which I now know was bogus. In other words, like others' reviews, my account was closed and cash back deleted without giving any information on why. I am a senior, have perfect credit, and have never been accused of anything before and certainly never had my account inactivated. Legally, the details have to be given the accused. This is classic bait and switch and the *** should be notified for further action.
Business Response
Date: 07/24/2024
Hi ****,
We apologize for your experience. Thank you for providing your appeal information. Our team is currently reviewing it and will be in touch with you within five days with an update on your account. We appreciate your patience.
Customer Answer
Date: 07/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

You have provided a stalling technique and non-response rather than an answer. The 5 days that you reference (and you did not say business days) expires tomorrow and I am sure that no answer is forthcoming on that date. Perhaps that is your company policy, knowing that BBB complaints close after 6 days if there is no response by me to your message which was really "wait 5 days, we'll get to it." My complaint has not even been addressed and certainly not resolved.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Customer Answer
Date: 07/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I recognize that due to my complaints, my account suspension was lifted. What is missing is information on why it was suspended in the first place (perhaps a business practice to suspend accounts of people who have received cash back in the past so they could receive no more with additional purchases?) I have spent so much time on this and have received no explanation or apology for accusing me, me who had done nothing wrong. A reputable business would have given compensation or at the very least an explanation and apology. RetailMeNot has proven itself to be not reputable and probably a scam company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************

Business Response
Date: 08/07/2024
We are pleased to confirm your status as the authorized user on this RetailMeNot account, and all entitled rewards have been issued to you. Regrettably, we are unable to offer any additional compensation and sincerely apologize for any inconvenience caused.
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this on 07/01 as a set. The items were delivered with non-matching numbers. I emailed IGN multiple times regarding this. I was advised first that this was MY fault because I ordered them incorrectly. I provided details showing that I ordered these as a set. I was then advised that it didnt matter and they still wouldnt match. However, I have provided screenshots showing that these are sold with matching numbers as a set as many people are selling theirs online after purchase and ALL have a matching set of numbers. My only recourse given was to ship it back at MY expense. I would like an exchange to have a matching set of numbers as the non matching numbers devalues the set.
Business Response
Date: 07/17/2024
Hi There,
Per our email conversation, no mistakes were made on either side but the expectation was a mismatch. Our return policy says *****'s remorse doesn't qualify for a free return, but we did offer free returns with our shipping label to you.
We explained that our art prints are first-in-first-out. The customers who received matching edition numbers are customers who pre-ordered the prints and since the order you've made is not a preorder, there is no guarantee that our print will ship with matching edition numbers. Since this is the only complaint about the mismatched edition numbers, we've since added a clause in our PDP to align expectations. Please note that matching edition numbers were never promised from our end even for preorders.
We provided 2 solutions:
1) We can issue a 100% refund with our return label.
2) Provide a significant % of discount
Since RMA was not chosen, we provided a significant discount on the art print. If you're still unsatisfied, we will extend your RMA request for another 30 days till Aug 17th, 2024.
Please let us know and thank you for shopping with us.
IGN Store
Initial Complaint
Date:05/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel my account. They said I had to make a payment. I made the payment. I tried to cancel my account. They said I needed to make another payment. I made the payment. They still did not cancel my account and charged me for another month. I contacted them via email multiple times. They keep telling me to login to cancel but it's continues to ask me to pay even though I've paid and my balance is 0. I've tried the chatbox but no one is available. I've called the number on the website and email but it does not work. The continued to charge my card but refuse to delete my account.
Business Response
Date: 05/24/2024
Hello ******** can you please confirm which Ziff Davis business you're referring to in your complaint so that we can route you to the right customer service team? Thank you.

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Ziff Davis, LLC is NOT a BBB Accredited Business.