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Business Profile

Directory Advertising

Yellow Pages Directory Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Directory Advertising.

Complaints

This profile includes complaints for Yellow Pages Directory Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Yellow Pages Directory Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you so much for your help!

      Sincerely,

      ****** *********



       

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      We spoke with this business on the phone a year ago and told them we did not want to renew, as we believe this business is fraudulent and delivering false advertising about their online listings. 

      The representative on the phone was very rude and spoke in harassing terms. Our issues were never resolved last year, but at least we did not expect to get charged, as we requested that the renewal be removed. 

      Since the charge this year, after filling this BBB complainant, we have received multiple harassment emails from this company which we now believe to be a scam. We request that we are refunded imminently as the promised services were not performed, and now this company is harassing via email.  

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely, 



       

      Business Response

      Date: 11/12/2024

      This a false complaint with inaccurate information - Their account is now in collections and our attorney will be filing a slander lawsuit against this company. They came to us unsolicited  ( 1 year ago)  and bought a subscription. This was clearing written all over our website, that it was an annual charge, and we even sent an email that says, "Mark your calendar for the renewal" .  Anyone can go to our add business page and see its clearly written.  We are "The Official Yellow Pages" as trademarked by the US government . Trademark Status & Document Retrieval can be searched online and a link to that trademark is on our homepage. I have email correspondence with this client clearly stating that if they did cancel with ****** before the renewal, they can get a refund from ****** or their credit card company.  What happened is that they have no valid reason for a refund so they filed this complaint as a way to get money back for something they have no rights to.  ************ is a lying and publishing false information to get a refund and that is illegal in the state of **. If they simply just applied for a refund with ****** , they would have probably received one even though it was not deserved. ****** is very generous with their refunds to avoid bad press.Going forward, our legal team will do everything in our power to make sure the public is aware this company can not be trusted. Please remove this false complaint immediately. 

      Business Response

      Date: 11/14/2024

      Again this company is using lies and extortion for a refund.   They did not call us a year ago because the instructions to cancel are to simply login to their ****** and cancel the subscription that they set up.  Again they set up the subscription (not us) . We do not have their login information.  They probably did call a scam yellow pages a year ago because there are many and people call the wrong number all the time.    Again we are the official yellow pages with the only one trademarked by US government.   We are now filing a lawsuit with this company and they consider that harassment, but this company is displaying false slanderous information when we have proven many times that what they write is inaccurate and not true.  All they had to do was request a refund with ******  (where their subscription is at ) and even to this day they have yet to do so.  I believe this company uses the BBB as a way to get money when this complaint has nothing to do with us.   They called the wrong company a year ago.  They have a subscription with ******  (not us) and they refuse to file for a refund with ****** because they know ****** will require some sort of proof before granting it.  If this is not resolved litigation and a possible criminal charges of extortion must be considered.   

      Customer Answer

      Date: 11/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      We never had a Pay Pal account and therefor have no way to log into Pay Pal to cancel the charge from this business. We were charged by this business that is using ****** to run their scam charges.  We again request that the charge that is showing up on our credit card from this business is immediately refunded. 

       

      We also flag this business as a fraudulent. 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****  



       

    • Initial Complaint

      Date:08/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      My listing is showing this morning. Magically. The claim can be closed. 

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:12/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      The YPD directory to my response claims I made a 6 month commitment simply because it's posted on their site. 2ndly they say that they never called me soliciting. 3rdly they're claiming slander. And will be filing a complaint against me. 

       

      In my original complaint I never said he called me and solicited. I said I stumbled across his website thinking he was "the real yellow pages", whom their website is *********************************************************

       

      Which is false he is the yellow page directory whom website is ************************************************************************************************************************************************************************************************************************************

       

      I reached out not knowing the difference. He told me he is the real yellow pages and still claims that due to some trademarks he filed for YPD, which doesn't mean anything. The real yellow pages manages yahoo business, yellow pages, super pages and white pages. YPD tricks clients into paying to get listed on the directories I mentioned. We pay a monthly plan and they list us on the free domains. BBB can call the real yellow pages whom domain I listed and confirm this themselves. So in face their is no slandering going on and any complaint from YPD to bbb will be unwarranted and false, and not in good faith. 

       

      2ndly I never signed a contract and unless YPD can verify an agreement then it's irrelevant if it states 6 month commitment on their website. Any lawyer will agree with this. Also I asked ypd to cancel my subscription 4 weeks ago and I'm still being charged. I just want my last month refund, and to be left alone. All my communications with YPd are via email and I can supply all correspondences upon request. 

       

      Also besides the 200 monthly charge I paid $49 for a year listing. So even if I cancel my 200 advertising plan I still get a paid listing for a year. **** has sense generated me an internal 1 star and removed my account from public. This issue was not inserted in the original claim and will warrant a 2nd complaint. Attached is proof he removed my ad and gave me a 1 star review. I pay 49 for a year and he removed my account which sends this issue into the form of a complaint for failure to supply goods/services rendered according to my lawyer. 

      card after i requested them to stop. I emailed him again asking for a refund and to terminate my account. This company is very deceptive, and is piggy back off the real yellow pages.

      Business Response

      Date: 12/11/2023

      This is Incorrect information and a false complaint Filed with the BBB . We will now let our legal staff proceed with taking this client to court for slander. We do not call clients to set up an account with us. We have no sales team to do such a thing.  ***** came to our website unsolicited and bought the 50 dollar ad. (We have proof of that)  I then explained (after he bought the ad)  we can upgrade his ad with extra advertising on many other websites along with banner ads. In good faith I gave him a 50 percent discount on his upgraded advertising. I paid for him to be on the other websites and that was an expense that we took on, along with all the other work. We are trademarked by the US government and showed him proof that we are "The official yellow pages".  As of this morning,  I already canceled his account but he still owes 3 more months in the six month commitment that is written all over the site. The buttons he pressed to get the extra adverting clearly stated right next to them that a 6 Month Commitment was required. Filing this complaint is a crafty method in getting out of that agreement (which I was willing to do before I read this). I will personally file a complaint with his BBB for filing a false complaint here. I have never had a complaint in 15 years because we are an honest company.  All his advertising will be marked under collections until this is resolved. 

      Business Response

      Date: 01/31/2024

      I agree with the terms....please close the case 

      Customer Answer

      Date: 02/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    Yellow Pages Directory Inc. is NOT a BBB Accredited Business.

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