We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amplify Media

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amplify Media has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered PetLab Joint chews in June/2022 which I received and used. I did not sign up for a subscription and yet received a shipment of 8 bottles I never ordered of a dental product.....I've tried to call the number on their product and it's not usable. It just goes to a weird busy signal. This is a scam and I want help! I just wrote an email and I want to return these dental bottles!!! And to get myself off of this subscription rollercoaster!!!!!!***************************

      Business Response

      Date: 07/13/2022

      Hello, Thank you for the opportunity to respond. We are sorry if the customer has experienced any confusion. We do our utmost to provide transparency regarding our products and processes, and we are most definitely not a scam. We offer both subscription and one-time purchase options. During checkout, both customer's welcome and confirmation emails include verification that they have purchased a subscription. However, this customer has never made a subscription order with us. Their most recent order, #*******, was a one time purchase order for 8 bottles of Vitality Pro and was not a subscription rebill order for the Dental Formula. We are sorry that the customer experienced issues contacting us by phone, and we will investigate why the customer was not able to get through to a representative. Customers can always send us an email directly to ************************************* or contact us through our online contact form, ********************************** . We also include our phone number and email address on all of our product labels. Our customer service phone number is **************, and our hours of operation are Monday-Friday 9:00am-7:30pm EST and 10:00am-6:30pm EST on Saturdays. Also, customers are able to leave voicemails after hours that are responded to the next business day. We have responded to this customer's email regarding this issue, and we let the customer know that if they should need further assistance that we are always happy to help. Sincerely, PetLab Co.

    • Initial Complaint

      Date:06/30/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 5/30/2022 for a one-time purchase of their ********** Chews. I received the product, my dog loved it, however, he still had mobility issues after a couple of weeks. I never intended to purchase any more of this product. Fast forward to 6/30/2022 and I get an email that my order is on the way and I was also charged on my credit card. I NEVER ordered another jar of this. I tried to go to the website to cancel and guess what, there is no subscription for me to even cancel. The site asked me to set up an account because I do not have one with them. This is total fraud! There is no contact phone number on their website either. This is a very shady company and I wish to be refunded the $32.32 which they charged me as well as ensure they never send me any more of their products. Thank you.

      Business Response

      Date: 06/30/2022

      Hello,

      Thank you for the opportunity to respond. We do our utmost to provide transparency regarding our products and processes. We offer both subscription and one-time purchase options. During checkout, both customers' welcome and confirmation emails include verification that they have purchased a subscription. Customers can always send us an email directly to ************************************* or contact us through our online contact form, ********************************** . We also include our phone number on all of our product labels. Our records indicate that the customer has never reached out to us before. We have gone ahead and cancelled the customer's subscription and refunded them for their order. We will reach out to the customer directly regarding this issue. Thank you.

      Sincerely,
      PetLab

    Amplify Media is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.