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Business Profile

Ecommerce

Amplify Media

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    4.35

    Average of 320 Customer Reviews

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    Review Details

    • Mark O

      Date: 06/09/2025

      Mark O

      Date: 06/09/2025

      I have been doubled charge for a product. The product does not work for my dogs. I can not afford having two payments taken out of my account, one on the 7th of June and one on the 9th of June. I asked for a refund and canceled my subscription. I will not buy anything from this company ever again. This is the second time this has happened.

      Amplify Media

      Date: 06/12/2025

      Hi ****, 

      We're really sorry to hear about the trouble you've experienced with your subscription and charges. It looks like a member of our customer experience team has already assisted you via email regarding this issue. To avoid any confusion and to ensure everything is properly resolved, we kindly recommend continuing the conversation through that thread. This will help us keep all the details in one place and allow us to investigate the matter further and provide the right support.

      If you need any additional help in the meantime, please dont hesitate to reply to that email our team is here to assist you.

      Best regards, 
      PetLab Co. 

    • Sheila L

      Date: 05/28/2025

      Sheila L

      Date: 05/28/2025

      I have received three tubs of the dental powder in less than 60 days and I'm being charged every time. When I try to call no one answers I held on for nearly an hour two different times no one answers. They make it so difficult to send any type of email that I've given that up also I've had to cancel my subscription because I can't afford what they're charging me. I would prefer a refund if they want the product back because I've got too much of it.

      Amplify Media

      Date: 05/30/2025

      Hi ******, 

      We're sincerely sorry for the inconvenience and frustration you've experienced with your recent orders and the challenges you've faced in reaching us. Your feedback is incredibly important to us, and we are sorry for the difficulties you've encountered with our service. To address your concerns and assist you further, we will be reaching out to you via email shortly. We want to ensure that we resolve this situation promptly and help you with any product return if necessary.

      Thank you for your understanding, and we appreciate your patience as we work to assist you.

      Best regards, 
      PetLab Co. 

    • Denice V

      Date: 05/16/2025

      Denice V

      Date: 05/16/2025

      I received my shipment today 5/15/2025 which i had expedited. Not only did i NOT RECEIVE my whole order(which should've been 2 tubs) but NOBODY answers the phone to handle an issue...was on hold over an HOUR and gave up. I sent an email 1st stating that I didn't get 2 tubs like I paid for, but then after the FUSTRATION of waiting over an hour on hold, I sent ANOTHER EMAIL....explaining my frustrations and let them know I CANCELED MY SUBSCRIPTION and would like an immediate REFUND as well as a RETURN LABEL **************** is the absolute worst I've ever encountered, and I only wish I had read the BBB complaints before I placed my order. If you're thinking of ordering from them, DONT DO IT....DONT WASTE YOUR TIME. In the meantime my dog suffers with these allergies until I get my REFUND and place an order with a better company.

      Amplify Media

      Date: 05/18/2025

      Hello ******,

      We're sorry to hear about the difficulties youve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but were committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter.

      We are sincerely sorry for the inconvenience and frustration caused when you received only 1 tub of Allergy & Immune Chew. Our Fulfillment Team is looking into what happened. We appreciate you bringing this to our attention.

      Someone from our team had responded to your email. We have shipped the missing tub of chews via expedited shipping. We have also issued a full refund for your order.

      You don't have to send back the product. If you don't need it, we ask that you consider donating it to your local animal shelter.

      Let us know if you have any questions or if you need additional assistance.

      Your partner in pet health,
      PetLab Co.

    • Jim G

      Date: 05/16/2025

      Jim G

      Date: 05/16/2025

      I love the product and it really helps my dog. I can no longer trust them however, they changed their shipping methods and this adds uncertainty, lacks tracking and adds days to my delivery. Each delivery is 3 to 5 days late now because PetLabCo uses a third party in addition to US Mail. Its confusing, inconvenient and results in my orders being late.

      Amplify Media

      Date: 05/20/2025

      Hi ***, 

      Thank you so much for your kind words about our product we're truly glad to hear it's been helping your dog!

      We're very sorry to hear about the frustration you've experienced with the shipping method. We completely understand how important it is to receive your pets products on time, and we're sorry for any inconvenience caused by the delays and tracking issues. Our fulfillment goal is to use the carrier who is readily available at the time the order is ready for shipment, and who will be quick and consistent with the delivery of the package, which can vary based on a customer's zip code. Were truly sorry if you disagree with our current shipping process.

      We appreciate your feedback and will be sure to share it with our team, as we're always looking for ways to improve the customer experience. If there's anything we can do to help in the meantime, please dont hesitate to let us know.

      All the best, 
      PetLab Co. 

    • Anna Marie C

      Date: 05/15/2025

      Anna Marie C

      Date: 05/15/2025

      I ordered 2 Pro Bright advance for my fur babies on April 27 and havent receive it. Tracking showed that it was returned to the sender due to an exception reason. It has not reached the destination. This is a poor customer service. First time to order to this company and the trust is already not because of the priduct but broken due to poor reliability. Refund my money.

      Amplify Media

      Date: 05/18/2025

      Hi **** *****,

      We're sincerely sorry you had this experience with your first order. We understand how frustrating it can be. While delivery issues are beyond our control, we certainly want to fix it right away! We can see that this has been resolved over the phone. A replacement has been sent and delivered. Please don't hesitate to reach out again if you have other concerns or issues. 

      Warm regards,

      PetLab Co.

    • Tina F

      Date: 05/12/2025

      Tina F

      Date: 05/12/2025

      Cannot get in touch with anyone! No answer on the phone, they tell you to go on their website, have to have an account, cannot sign up for an account. Did not sign up for subscription to be sent automatically. I have 3 jars sitting here not opened , a package not opened and I have one otw! Going to cancel them so they get no more money!

      Amplify Media

      Date: 05/14/2025

      Hi ****,


      We're sorry to hear about the difficulties youve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but were committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter.


      Please note that our subscription plans are completely optional. The One-Time Purchase packages are just beside our Subscribe & Save packages, and our customers have complete control over which plan/package to choose.


      We understand your frustration and would like to work with you to get this matter sorted. Someone from our team will reach out to you so that we can assist you with the subscription cancelation and get this resolved right away. 

      Best regards,

      PetLab Co.

    • Susan B

      Date: 05/05/2025

      Susan B

      Date: 05/05/2025

      I have called 4 times at different times of day and was on hold well over 30 minutes each. I have never been able to speak to anyone. I was trying to cancel and now I really want to get away from this company. No customer service AT ALL!

      Amplify Media

      Date: 05/07/2025

      Hi *****, 

      We're sorry to hear about the trouble you've had reaching us weve been experiencing an unusually high volume of calls recently, and we completely understand how frustrating long wait times can be.

      A member of our Customer Experience team has already addressed your request, and your subscription has been successfully canceled. You wont be billed moving forward. 

      We truly regret that your experience didnt meet expectations, and we appreciate you giving us a try. If theres anything else you need, feel free to reach out were always happy to help.

      Warm regards,
      PetLab Co. 

    • Al M

      Date: 04/27/2025

      Al M

      Date: 04/27/2025

      This company is the worst company I've ever dealt with. They are scamming their customers. I placed a one time order for probiotic chews for my dog. They sent me another package of chews that I did not order. Petlab Co put me on a subscription that I never signed up for! I've tried reaching out to them many times but no answer. It's always an automated email response. I used ****** to buy the chews and made a claim through ****** to get my money back but all ****** could do was to stop payment. They couldn't get my money back. This is a fraudulent operation. I do not recommend to anyone. Petlab Co should be investigated.!

      Amplify Media

      Date: 04/30/2025

      Hi Al, 

      Were truly sorry to hear about your experience and appreciate you bringing this to our attention. Just to clarify, we never enroll customers into a subscription without their consentsubscriptions are only set up when selected during checkout.

      A member of our team has reached out to you but we havent yet received a response. Wed be more than happy to issue a refund for the order; however, in order to proceed, we kindly ask that the ****** dispute be lifted first, as were unable to process a refund while its active. Wed love the opportunity to make this right for you and look forward to hearing back soon.

      Best regards, 
      PetLab Co. 

    • Wayne P

      Date: 04/21/2025

      Wayne P

      Date: 04/21/2025

      I placed an order on 4/8/25 and PetLab sent me an email stating the product has shipped. On 4/17/25 I still had not received the product and emailed PetLab asking for a full refund to my account and got an email saying a customer service representative would contact me. As of today still no product or NO REFUND. Sent them another email and got the same response as my first email. This company is scamming people and taking their money and not sending the product . Never do business with this company

      Amplify Media

      Date: 04/24/2025

      Hi *****, 

      We are very sorry to hear that your order has not arrived, and we're sorry for our delayed reply. We always strive to offer excellent support; however, during busy periods, response times may take longer than we would prefer. We truly appreciate your understanding. We believe that one of our customer care team members has addressed your issue. Thank you for your patience, and if you have any further inquiries or concerns, please do not hesitate to get in touch.

      All the best, 
      PetLab Co. 

    • Haven K

      Date: 04/15/2025

      Haven K

      Date: 04/15/2025

      They charged me for an order I did not place and claimed I had chosen the subscription rather than the one time purchase when I placed my first order. If you look at the reviews across several websites, including TrustPilot, BBB, and ********, this is a constant trend for customers, always being told they somehow chose a subscription without realizing it. When you attempt to contact the company, the phone service always says it will be an hour wait time. The email service took over a week to respond to me, waiting until after the money was taken from my account. When I tried to respond to their email, I was given an error that said their mailbox was full and could not accept anymore messages. Its beyond frustrating and disappointing to have to fight with this company to get my money back for product I did not order and still havent received, despite my money being taken from my account and the order apparently shipping out over a week ago. They are running a scam that takes advantage of pet owners just wanting what is best for their animals. Most people would just accept that the charge was made and not want to deal with the headache of getting their money back, so they are just raking in money from peoples accounts then claiming customers are selecting to be charged on a subscription basis. Its ridiculous and criminal.

      Amplify Media

      Date: 04/17/2025

      Hi Haven, 

      We're so sorry for the frustration and confusion caused here. Your order is on the way and weve also issued a full refund for this orderplease allow up to ************************************* your account. Theres no need to return the productyoure welcome to keep it or pass it along. We also want to let you know that we do not enroll customers in subscriptions without their consent. The subscription option is visible at checkout, but we completely understand how this may have been missed and appreciate you bringing it to our attention.

      Were truly sorry for the delay in getting back to you and appreciate your patience as we work to make things right.

      Best regards, 
      PetLab Co. 

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