Reviews

This profile includes reviews for Amplify Media's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amplify Media

  1 World Trade Ctr Fl 85 New York, NY 10007-0103

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  Amplify Media

  413 W 14th St Fl 2 New York, NY 10014-1094

• 

  Amplify Media

  1 World Trade Ctr Fl 85 New York, NY 10007-0103

Review Details

• Review fromStephanie S

  Date: 01/19/2023

  5 stars

  Stephanie S

  Date: 01/19/2023

  My 12 yo is doing so good on the probiotics and the joint care. I couldnt be happier. Thank you *******

  Amplify Media

  Date: 02/06/2023

  Hi *********, We appreciate your feedback. We are so happy that the both the Probiotic Chews and the Joint Care Chews are such a good fit for your pet. Thank you and stay pawsome! Sincerely, PetLab Co.

• Review fromDave W

  Date: 01/12/2023

  5 stars

  Dave W

  Date: 01/12/2023

  Interesting... I came here to post an overwhelmingly positive review of the products and what they've done to help my two Olde English's. I see the comments below and I wonder if anyone knows how to use the various attributes of the internet and vendor contact/web forms. I'm not mocking anyone but Petlab has a solid ordering/pausing/cancellation system. I use "pause" from time to time while I learn how much to have on hand.I've been a Petlab client for just about five months but the change in both of my dogs is something worth telling. I use the Probiotics for both of my 80lb pups. One is eleven and the other is nine. Only the older dog gets the anti-itch but both get the probiotic. I've been amazed to see the results after just a couple of months. They are happier and they no longer "crop dust" ** in the room. Their bathroom schedules are incredibly consistent. We're actually feeding them a bit less as well since the probiotic is so efficient.

  Amplify Media

  Date: 01/13/2023

  Hi ****,We are delighted to that your two Olde English pups are enjoying and seeing benefits from their probiotics, and that your older one has seen help with itching. We know you're comfortable with the customer portal, but if you ever need anything, please let us know. We appreciate you sharing your feedback! Thanks for being part of our pack and stay pawsome!

• Review fromT. B.

  Date: 01/11/2023

  1 star

  T. B.

  Date: 01/11/2023

  They over charge you right at your first order. Their website automatically upsells your orders to include 2 or 4 additional tubs. I was overcharged $150 when wanting to only buy 1 tub for 50, I got 5 for 200. I tried to contact them the same day I placed the order. They had the order at my house within the week and ignored all calls and emails. You can't email them, call them, nothing.

  Amplify Media

  Date: 06/07/2023

  Hi ****** - Thank you so much for your feedback! We're sorry to hear about your experience. We were unable to locate an account under this name or email. If you have not been assisted already please reach out to ********************************** and we will certainly look into this immediately. Alternatively, we can be reached at 1-866-4-PETLAB. Thank you! PetLab Co.

  T. B.

  Date: 06/07/2023

  I was fully refunded This matter was atleast addressed but after difficulty trying to contact someone by phone.

• Review fromSara B.

  Date: 12/12/2022

  1 star

  Sara B.

  Date: 12/12/2022

  I paid for a monthly subscription. I received the first order. 2nd order was supposed to process Nov 29th. Today is December 12th. The last update I see was Dec 3rd. I have minimally reached out three times to the company via their website and received an automated email once. I like the product but the customer service is non-existent. No phone number to call or speak with a human. Very frustrating.

  Amplify Media

  Date: 01/13/2023

  Hi **** - We appreciate you sharing your feedback and are sorry for any frustrations you have experienced. We checked our records and only show one email from you (on 12/9) which we responded to on 12/12 with your tracking details. With the holidays, we saw delays with some of our carrier partners and are sorry for the inconvenience this caused you and your pup. We're also sorry that hear you had trouble contacting us. We include our phone number on all our products. We can be reached at ************** Monday-Friday 9:00am-7:30pm ET and 10:00am-6:30pm ET on Saturdays. We show your order was delivered on 12/13 and are reaching out to you to confirm you did receive it. If we can be of any assistance, please let us know. Thank you!

• Review fromTami M

  Date: 09/23/2022

  1 star

  Tami M

  Date: 09/23/2022

  They have no phone number and keep charging me. I sent and email to cancel the upcoming order but they did not respond . Also, I cant log in to cancel its some trick . You try to log in it will says oops we are sorry login invalid . Even if you send a reset password link it will say the same thing. I need my money back and subscription canceled like I requested on email to this place .

  Amplify Media

  Date: 09/26/2022

  Hello,We are sorry that you have experienced issues contacting us. Customers can cancel their subscription at anytime by contacting us at ************** Monday-Friday 9:00am-7:30pm EST & 10:00am-6:30pm EST on Saturdays, and our phone number is listed on all of our product labels. Customers can also reach out to us by using our online contact form, ********************************** or by using their account portal.Our records show that you reached out to us September 20th, 2022 and we replied the same day. We were also able to send you a temporary password so that you could login to your account portal. We will reach out to you directly regarding this matter.Sincerely,PetLab Co.

• Review fromCarmen F

  Date: 09/07/2022

  1 star

  Carmen F

  Date: 09/07/2022

  I am outraged with PetLabCo for selling their product called Plaque Pro, which is used to help clean teeth and help with tartar and plaque. This product helps the teeth but it also causes severe gastrointestinal upset, which I wasn't aware of. My dog ***** has never had a medical issue until I used Plaque Pro for her teeth. She stopped eating anything I was offering to her but she continued to drink water, which was her only savior. ***** was in terrible stomach pain, losing weight, and was light headed from not eating. After undergoing x-rays, ultrasound, subcutaneous fluids, and blood work, ***** began to eat small bits of chicken from my hand. It was a very slow process getting back her normal self. My only income is from SS and I had spent over $1,100.00 for *****'s medical bills, all because of Plaque Pro that had only cost $22.00 and change. A very high price to pay but I have my ***** back again, and I feel blessed. Please be aware of what you give your pets. I don't want another pet to suffer like my ***** did.Thank You For Listening.

  Amplify Media

  Date: 09/21/2022

  Hi ******,We are sorry for your experience, but we are happy that ***** is better. Our products should not cause these types of effects. We take these concerns seriously and would like more information to understand all of the circumstances around *****'s experience. We will be reaching out to you directly. Should you need to reach us, please give us a call Monday - Friday 9am to 7:30pm and 10am to 6:30pm EST on Saturdays at **************.Sincerely,Petlabco

• Review fromElizabeth P

  Date: 08/05/2022

  1 star

  Elizabeth P

  Date: 08/05/2022

  I tried to cancel one upcoming order of my subscriptions but it won't let me do that. I can edit my subscription, like frequency of shipping date or quantity but I can't remove subscription or cancel one subscription only. I wish they change how to edit subscriptions, that the customers are not spending hours to figure out how to remove subscription easily.

  Amplify Media

  Date: 08/09/2022

  Hi *********,We are sorry that you experienced so many issues when using your customer account portal. All of our customers have the ability to edit or cancel their subscriptions by accessing their portal ************************************* . Thank you for your feedback, and we will be reaching out to you directly regarding this matter.Sincerely,PetLab Co.

• Review fromRuth S.

  Date: 07/27/2022

  1 star

  Ruth S.

  Date: 07/27/2022

  I have been trying to cancel my subscriptions, & still no response!! Luckily my credit card on file did not go through, I stopped any charges to my credit card company for any charges to Petlab Co. because I never received acknowledgement regarding my cancelation on June 14, 2022. Now I receive a recent email on July 26, 2022 regarding dental sticks are on their way for delivery, and I canceled my order on June 14, 2022; I have no phone number, sent emails only, & no response from Petlab.This company is a scam & terrible customer service!!!!! Need help, a real live person to cancel my subscriptions!!!!

  Amplify Media

  Date: 07/28/2022

  Hey ****, We're sorry to hear you had to go to those extremes to stop payments. Upon review we do not show any previous correspondence or request to cancel. We'd love more details about how you went about cancelling. We encourage customers to self serve by managing their own accounts and registering for our customer account portal. Alternatively you may email in ************************************* or contact us through our online contact form, ********************************** . We will be more than happy to assist with any return needs and cancel your subscription. We will reach out to you directly regarding this matter. Sincerely, PetLab Co.

• Review fromBrooke C.

  Date: 07/06/2022

  1 star

  Brooke C.

  Date: 07/06/2022

  I just ordered a pet lab product that did not involve any reoccurring charges and of course somehow they managed to put me on some reoccurring charge and I cant get the phone number and I did not think the product worked at all I think it is a total joke and theres very little product in the actual container as well very very disappointed and now very angry with this company

  Amplify Media

  Date: 07/13/2022

  Hello,Thank you for the opportunity to respond. We are sorry if the customer has experienced any confusion. We do our utmost to provide transparency regarding our products and processes, and we are most definitely not a scam. We offer both subscription and one-time purchase options. During checkout, both customer's welcome and confirmation emails include verification that they have purchased a subscription. However, this customer has never made a subscription order with us. Their most recent order, #*******, was a one time purchase order for 8 bottles of Vitality Pro and was not a subscription rebill order for the Dental Formula.We are sorry that the customer experienced issues contacting us by phone, and we will investigate why the customer was not able to get through to a representative. Customers can always send us an email directly to ************************************* or contact us through our online contact form* ********************************** . We also include our phone number and email address on all of our product labels. Our customer service phone number is **************, and our hours of operation are Monday-Friday 9:00am-7:30pm EST and 10:00am-6:30pm EST on Saturdays. Also, customers are able to leave voicemails after hours that are responded to the next business day.We have responded to this customer's email regarding this issue, and we let the customer know that if they should need further assistance that we are always happy to help. Sincerely, PetLab Co.

• Review fromHeidi K

  Date: 07/03/2022

  2 stars

  Heidi K

  Date: 07/03/2022

  I have repeatedly tried to cancel my subscription and their system tells me it does not recognize my password - so I change my password, and the system tells me I do not have an account. I opened an account in June, however, I cannot cancel my subscription since I can't get into my account. I sent an email to the company, and I received an automated reply that they would answer within 24hrs. but I'm still waiting. It appears others have had this same experience. What a SCAM!

  Amplify Media

  Date: 07/05/2022

  Hello. We are very sorry to hear you feel that our program is not legitimate. We most certainly are and care greatly about our customers experiences. We do our utmost to provide transparency regarding our products and processes. Purchasing a subscription does not ***** you access to our self-service portal. You must first register with the same email used when placing your order. To get started please visit (register info)Were sorry for any inconvenience. Our records show we responded to your request on 7/4/22. Should you need further assistance do not hesitate to reach out.Sincerely, PetLab Co.