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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im in need of assistance. Ive been going back and forth with Raycon for over two weeks now, which is totally unacceptable. Ive been a customer with ********************** for four years now, and Im regretting my loyalty with each passing day. *** never had troubles with customer service before until now.I purchased the Fitness headphones in November of last year. I had them for a short time and started having issues with them not charging. I returned them under the refund and I received another pair with no problems. As of two weeks ago, the replacement pair has not been charging. The warranty is for a year. I tried to return them under the warranty, but since I already returned them shortly after I bought them, the order is saying I already returned them. I havent been able to get any help or anyone to respond to me. Then, I got a notification that the ticket was being closed without ANY help.This is the worst customer service I've ever had, and a categorically shameful way to treat a loyal patron.I finally got ahold of someone and they said they were going to change the warranty and further look into the issue. I did this immediately after (and Ive checked it several times since) and I informed them immediately after I checked that it still wasnt working. Then everyone has stopped responding to me. Theyre still under warranty and I would expect Raycon to honor THEIR warranty. They are the fitness blue earbuds. The order number is *******. The amount of the earbuds is for $89.99 I would prefer a refund at this time so I do not have to go through this customer service debacle when they die again in 6 months. I will settle for an exchange though.

    Customer Answer

    Date: 06/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* ******



     

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in October, I bought a set of Raycon Everyday headphones. Since then, the left ear cushion has been essentially falling apart. I attempted to contact Raycon no less than 5 times with a request for SOME kind of resolution. It has been radio silence every single time I've emailed their support. No replies, no offer of replacement, no offer to purchase a replacement, nothing. Their automated warranty process demands that I ship my headphones back to them to receive an entire replacement unit. I do not want a replacement unit - just an ear cushion since it's clear it was a manufacturing defect. They've not responded to a single one of my inquiries.

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a pair of fitness ear buds less than 30 days ago. The charging capsule stopped charging. I want a new pair and they want me to send mine back wait for them to be inspected and then I can get a replacement. I should not be out what I paid for for over 2 weeks when they have my money.

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21st of 2025, I ordered 2 ear buds. They got the color of 1 set wrong but said I could replace it after I got it in the mail. I had so much trouble getting my set to connect with my laptop that I decided to send both back for a refund, per the 30-Day Satisfaction Guarantee! They do not have a phone number to call. In fact they tried to charge me $50 for a phone call so I had to cancel my credit card and get a new one. This company does not have a system to get a refund, it only allows us to click on gift card for other products thru their company??? This company is such a scam!

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent had these earbuds very long, the sound pops rises and drops rapidly. So I tried to email for a return. They came highly recommended and I gave them a chance. This is the last time I am going to try an Online product. This morning they were overheating.I have emailed their support 3 times and I havent received a response. When I filled a warranty claim with them before even *************************************************************************** a regular refund with a 20% restocking fee.I will probably just do a regular refund and lose the 20% but these people need to be reachable. Especially if they are peddling faulty equipment like this.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** *******

  • Initial Complaint

    Date:03/11/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of earbuds on 12/2/2024 for $142.86. The order number is *******. We received notice that our order was sent via ***, but delivered by ****, tracking number **********************. We went to our parcel locker, but the earbuds were not there. We reached out to raycon and also opened an inquiry with ****. Raycon advised that they would send a replacement, but never did. I followed up with them for several weeks and never received tracking information for the replacement.

    Customer Answer

    Date: 04/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a return with this company and sent back the product on 2/17/25. I went to the post office today to see what the tracking said and the post office shows them receiving my package on 2/21/25. I have emailed them multiple times with no response and I have yet to receive a email or a refund from them. I put the original tracking number in the spot below, the return conformation number is - ********

    Customer Answer

    Date: 04/04/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Raycon, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/29/24 placed Black Friday order #******* for Xmas through ************************** 1/15/25 sent back order, never opened never used 1/29/25 received response that they have issued a Store credit.1/30/25 replied that I did not ask for a store credit. I would like money return back to the credit card that was used.1/31/25 Raycon responded that all they needed was the order number or a copy of the original order email confirmation.2/1/25 reply to that email with the order number and an attachment of the email confirmation.2/6/25 send email asking for a response 2/10/25 no response received send another email asking for credit back to method of payment that was used 2/17/25 sent email asking for a follow up 2/21/25 sent final email asking for a response before I turn them into Better Business Bureau 2/22/25 received a response stating we will be sure to escalate your message to the right department. You will hear back from us shortly.3/7/25 I have given Raycon plenty of time to respond. They have not therefore submitting my complaint asking for credit back.

    Customer Answer

    Date: 04/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Raycon, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024 I purchased a lavender pair of raycon fitness earbuds. These were a warranty return/upgrade. Three weeks after arrival they stopped charging. I've been trying for two months to get them to send replacements. I have been authorized for a green return, meaning I don't have to send the broken ones back. They have not sent out yet and not returning my emails. They have no customer service phone number.

  • Initial Complaint

    Date:02/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ear buds in witch was returned to sender i talked to customer service they told me they would send out another pair and they did not do so. I have tried to recompack them a few times and had not get a word back. I was not refunded nor did I received what I ordered.

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *******



     

Raycon, Inc. is NOT a BBB Accredited Business.

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