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Business Profile

Electronics and Technology

Raycon, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of earbuds from raycon. the left earbud stopped working after roughly 2 weeks. I immediately shipped them back for a refund with their shipping label. Their website says returns will be processed within **** business days after receiving the item. I can see on tracking my return shipment arrived on june 9th. ive messaged raycon and they last said they were going to expedite the process on June 20th. I still haven't heard anything back from them.

    Business Response

    Date: 07/11/2022

    To whom it may concern,
    Thank you for reaching out to us on the behalf of ***************************. Upon reaching back out to us on the same day this complaint was submitted ************************ return was manually processed and his refund was issued. We have attached a copy of ************************ order record showing the refund as a reference.


    We hope after review that you close this case in our favor.


    Thank you,
    Raycon, Inc.


Raycon, Inc. is NOT a BBB Accredited Business.

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