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Business Profile

Employee Benefit Plans

Next Jump, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

This profile includes complaints for Next Jump, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Next Jump, Inc. has 2 locations, listed below.

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    • Next Jump, Inc.

      512 W 22nd St Fl 9 New York, NY 10011-1360

    • Next Jump, Inc.

      261 5th Ave Fl 8 New York, NY 10016-7601

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a formal complaint against Perks at Work/****************** regarding unresolved issues with my account. Despite multiple attempts to contact their customer service, I have been unable to get a response or resolution.I redeemed approximately $4,000 worth of points on their platform several months ago, but the funds remain pending. My account is registered under ******************** I have reached out via email numerous times, but I have not received any meaningful assistance.Additionally, when attempting to redeem my points via ACH, I encounter the following error:"Redeem Points Failure: There was an error in processing your request, please try again later. If this issue persists, please contact customer service."This issue has persisted for several months, and the lack of response from their customer service team is highly concerning. I would appreciate the BBB's help in resolving this matter and holding Perks at Work/****************** accountable for their failure to provide the expected service.Thank you for your attention to this issue. Please feel free to contact me if you require any further details.

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been deactivated without any notice. I have contacted them but got no response.

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Perk at work refused to fund me ever me WOWPoints was funded, they closed my account, and they didn't provide any response to my emails whatsoever,

      Customer Answer

      Date: 06/10/2024

      Better Business Bureau:

      At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

      Business Response

      Date: 06/26/2024

      Hi there-

      Your account was flagged for reselling, which violates our terms and conditions, so your account was locked 

      The purpose of our program is to offer employees and their families the advantages of our special offers. If you feel this decision was made in error please reach back out to our customer service team with your work email, the name of your United States based company and a contact person in your Human Resources Department so that we can engage your company in our Perks at Work program.

       

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


      I'm a computer provider for a small company, I was buying laptops for the sales people. I never got funded for many orders.


      Sincerely,



      ******** *****




       

    • Initial Complaint

      Date:10/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been able to redeem my WOW points since August 25th, 2023. I submitted an order to redeem my points ($1000) via ACH on that date. Since then it's been at the status of "pending" forever. I submitted another order ($1500) to redeem the left of my WOW points. All shows pending but failed to fulfill. I sent numerous emails inquiring the status, but was promptly told it's sent to internal security for help. But I have never received any response from the company. The customer service repeatedly emailed me saying that it's sent to internal security but never solve the issue. It's been two months and the company still hasn't responded and redeem my money. I copied the confirming I got from the company here.** ***** *** **** ************ ********* **** *** ***************** ******* *********** ***** ************************* ***** *********** ********* ******* ***** ****** *** **** ******** ********** ***** ********* *** **** ** ***** ** ******************* ** ************** ****** ****************

      Customer Answer

      Date: 11/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.

      Sincerely,

      ***************

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through my companies website, I purchased a gym membership that had a special offer for LA fitness. A week and a half after I got the contract with LA Fitness I was charged extra fee that they said that they needed proof of the offer to remove it from my contract. When I reached out the perks at work told me that the offer had expired, but it wasnt expired when I purchased the gym membership the only offer they gave me was putting points that were already mine onto the account for perks to work as if Im going to purchase something else through a site that doesnt honor the deals that they put on their website

      Business Response

      Date: 07/11/2023

      Hi there- I'm sorry that our team was unable to provide a screenshot with the details of this offer. The offer was negotiated by your HR and hosted on our platform, and as some other employees had been reporting that it wasn't working our team removed it from the site. As such the offer was no longer visible onsite to screenshot. However the team could have provided a screenshot of our backend records of what the offer had been while it was up.

      The good news is the offer has now been restored. You can access it here: ******************************************************

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am surprised to see my account deactivated with no email correspondence.

    • Initial Complaint

      Date:04/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase made 16-March-2023. Rewards not delivered successfully. No response from support since initial contact 16-March-2023.

    • Initial Complaint

      Date:03/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February, I booked a trip to ******* for the dates March 3-5. This booking includes a hotel reservation described as cancellable/refundable, booked through Perks at Work, a 3rd party service that my company has a contract with to provide discounts to its employees. A couple days before due to fly, I became ill with the stomach flu and was instructed by my physician not to travel. In an attempt to cancel my hotel booking, I called Hotel Indigo who, even though able to pull up my reservation, claimed not to be able to cancel the reservation because I had booked it through a 3rd party. Instead, the hotel advised that I contact Priceline with this request. Upon contacting Priceline, Priceline then insisted that it also did not have the authority to cancel the hotel room. Already exhausted, I looked back to the confirmation email of the initial booking (please see attachments) for whom to reach out to. As can be seen, the confirmation email says to reach out for booking support to Priceline. It says, If you require support for check-in contact the Priceline customer service team at. However, the sentence is never completed with the appropriate number to call. At last, I went back to the initial Perks at Work website to see who to contact. I pulled up my hotel reservation and before typing in a description of my issue, Perks at Work prompted me to call Expedia, whom I didnt even know was involved and was never mentioned in my confirmation email upon calling Expedia, Expedia stated they had no evidence of this booking through them. After submitting my inquiry through Perks at Work, ******* reached out via email to tell me that the hotel would not permit a refund/ cancellation for my room. I asked how on earth this was possible, when my father and I had clearly called the hotel earlier and the hotel stated it did not have the authority to cancel since I booked through a 3rd party??

    • Initial Complaint

      Date:03/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7th 2022 I booked hotel from December 23th to 27th 2022 in Perks at Work(TripNumber:***********). At that time, there is NO information shows the room I was booking need ADDITIONAL fee($43.88 daily) charged by hotel later on, which are noted as "excluded daily fees" in other rooms. And the taxes for this room is over 50% of the base payment which are much higher than other source as well as the more experience room within the perk at work.(See screenshot). However, after I reach out to the customer service, they iterated that they cannot provide the detail tax information as it's booked with Priceline while Priceline told me only Perks at Works can see the details and I NEED to pay the additional daily fee to the hotel which result in INCREDIBLE HIGH fee for this hotel. They keep me waiting for 2 months without any results and apology. The hidden tax and service fee is unfair and fooling the customers as the final fee is much higher than other ways, this is a promotion fraud. I was paying $259.16 tax and services that no include $43.88 daily fee(also without any information that it's not included!) for a $520.05 base payment, and they told me it's reasonable??? I checked other sources and also the Priceline page, the daily fee is always noted and included in the final payment and the final cost is even lower than the one I was booking. I feel I got fooled as unfair charges with no updates on the detail charges and no apology. Just keep getting the email says we are looking at it for 2 months. I can even use the tax and service fee to book another hotel! I need the detailed explanation of the tax and fee charges and refund for the unfair charging.

      Business Response

      Date: 03/07/2023

      HI *******

       

      Your case was escalated internally and I apologize that it took so long to resolve as it was quite an anomaly. 

       

      Our team will reach out to you today to offer a refund on the fees minus 12% which we see is the normal amount of tax for a hotel in **********.

       

      They will also offer you some WOWPoints as compensation for the inconvenience

      Customer Answer

      Date: 03/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thanks on working on it.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ****** points funded on 10/23 for below transaction. I saw my points online few days back but When i login today, i don't see it. I didn't purchase or used my points.My ****** points was reduced to ****** by their system without any justification or email communication. I have email proof of their statment saying i have ****** points which is worth $500.I have attached it here. It is really shocking; their customer service representative are not helpful and not connecting me to their supervisor. TrueCar: ****** Points + $3,500 *********** Order Number: ***************** Shopped: 10/03/2022 Points Pending : 10/05/2022 Points Funded: 10/23/2022

      Customer Answer

      Date: 01/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by Next Jump, Inc. regarding complaint ID ********.

      Sincerely,

      *******************************************

    Next Jump, Inc. is NOT a BBB Accredited Business.

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