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Business Profile

Employee Benefit Plans

Next Jump, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefit Plans.

Complaints

This profile includes complaints for Next Jump, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Next Jump, Inc. has 2 locations, listed below.

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    • Next Jump, Inc.

      512 W 22nd St Fl 9 New York, NY 10011-1360

    • Next Jump, Inc.

      261 5th Ave Fl 8 New York, NY 10016-7601

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28th I was awarded ********* points for buying a car via P@W. I used some of those points to purchase other things via the site and then, in October, my points went from over a million left to negative *******. I have contacted them many times and have been told that my issue has been escalated but that is all. I am out close to 2k because of this issue and they are refusing to fix it. My concern is that I am not going to get my $1,000 back from Overstock Order Number: ********* or my $548 from Hotels.com Order Number: *************. When I used the ******* points for the Overstock order and **** points for the Hotels.com order, I had a surplus balance.

    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/27/2022 I selected and reserved a hotel room for 09/22/2022 using the Perks at Work website service offered through my employer, the total I was charged was $421.31 for the 3 nights reservation (Trip number ***********). There were many options to select from, but due to how far in advance I was reserving I selected an option with a higher cost due to the listed cancellation policy because I wanted to protect myself from being charged in case something occurred that prevented me from making the trip. my wife and I got sick a couple of days before our planned tripped so I cancelled the reservation by contacting the hotel directly and through the perks at work website. Per the provided cancellation policy I was within the full refund period when I cancelled. I also received an email directly from the hotel with a letter stating verbatim Your Cancellation Number is ********, and your reservation has been cancelled without any fees. Perks at Work only provided a partial refund keeping $126.40 stating that they "contacted the hotel to request a cancellation without penalty; however, they were not able to make an exception to the cancellation policy. Therefore, the cancellation fee of ****** USD remains non-refundable." I have had multiple emails with Perks at Work without resolve this mistake. Via email I have provided proof to them of the error to include the letter and email I received from the hotel (stating no fees were incurred), an email I received from Perks at works with the cancellation policy when I made my reservation, an email from perks at works with the date and time showing that I cancelled within the full refund period of the cancellation policy, screenshots from the Perks at work website with proof of the stated cancellation policy. But I have received email responses from Perks at work stating that an exception to the cancellation policy would not be made, I am not asking for an exception, I am asking for the policy to be followed, a full refund

      Customer Answer

      Date: 10/20/2022

      Per the Perks at work website -*******************************************************************************************************************.

      Next Jump, Inc. is a technology company that started in **** as a coupon business and developed into a successful e-commerce business, Perks at Work.

      The Perks at work support email address I have had multiple correspondence with is Perks at Work <******************************************>

      Let me know if you need anything else.

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