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Business Profile

Energy Service Company

Pure Energy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Service Company.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My electric account at ********* is *******************. I was told by the representative at ********* that my electric supplier was switched to Pure Energy USA, LLC on September 24, 2020 without my authorization but ********* is still the electric delivering company for my home. Since September 2020, my electric supply charge has gradually increased from 9.5c per kwh to 32c per kwh in July 2022 which is almost triple of the supply charge rate ****c per kwh of ********* in the same month. Our monthly electric bills have been much higher for almost two years. I tried to call Pure Energy USA, LLC to resolve such problem but the representative told me that they are charging us on a variable rate. However, conEdison's charge is also on a variable rate but is much lower. I believe that there must be some problem for their billing rate on electric supply charges from this company. The estimated amount for the over charge is about $1,500 for the last two years. Attached is a copy of the statement of my electric account for the last two years, the electric bills with high supply charge from this company and the electric bill with *********'s regular supply charge for my apartment in ***. I would like someone to help me to solve this problem. Thank you!

Pure Energy is NOT a BBB Accredited Business.

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