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Business Profile

Energy Service Company

SmartEnergy Holdings, LLC

Reviews

This profile includes reviews for SmartEnergy Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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SmartEnergy Holdings, LLC has 5 locations, listed below.

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    Customer Review Ratings

    3.97/5 stars

    Average of 181 Customer Reviews

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    Review Details

    • Review fromDayana K

      Date: 06/06/2025

      5 stars
      Amazing service !They explain me everything in right way and so happy about it
    • Review fromNina J

      Date: 06/05/2025

      5 stars
      Hi the gentleman who i spoke with few minutes ago was very helpful. He explained everything very well. I was very well informed and he answered all my questions in detailed.Thank you very much.
    • Review fromSteven M

      Date: 06/03/2025

      3 stars

      Steven M

      Date: 06/03/2025

      When I signed up the offer was for a $200 **** gift card after 6 months of service in good standing. Once I had my 6th statement showing Smart Energy as the supplier I made the copy and sent it along with the form to the address in **. on March 19th. Now 10 weeks later I am still without my **** gift card so called to find out why. Representative said he'd move it along and that it shouldn't take that long. it's been 10 days since we spoke and nothing yet. When you offer an incentive to sign up for service and complete the requirements it shouldn't become a hassle to collect it.

      SmartEnergy Holdings, LLC

      Date: 06/12/2025

      Dear ******, Thank you for taking the time to share your feedback. Were genuinely sorry for the frustration this has caused you. Please know that were committed to handling all redemptions as quickly as possible. Unfortunately, when mailed items dont reach us, it can delay the resolution process despite our best efforts. We understand how disappointing this must be and truly appreciate your patience and understanding.
    • Review fromChris M

      Date: 05/29/2025

      5 stars
      The gentleman whom i spoke to was very knowdgeable about the services, proffessional and helpful.
    • Review fromWallid M

      Date: 05/23/2025

      5 stars

      Wallid M

      Date: 05/23/2025

      Great service . Thank you ***** for all your help ! As well as my credit !

      SmartEnergy Holdings, LLC

      Date: 05/27/2025

      Dear Wallid, Thank you for your feedback! We are glad to hear about your positive experience!
    • Review fromDonna W

      Date: 05/21/2025

      5 stars

      Donna W

      Date: 05/21/2025

      ****** was very courteous and professional. He answered all my questions and got me signed up easily.

      SmartEnergy Holdings, LLC

      Date: 05/22/2025

      Dear *****, Thank you for your feedback! We are glad to hear about your positive experience!
    • Review fromMaggie M

      Date: 05/18/2025

      5 stars

      Maggie M

      Date: 05/18/2025

      They were all super easy to deal with and very helpful!

      SmartEnergy Holdings, LLC

      Date: 05/20/2025

      Dear ******, Thank you for your feedback! We are glad to hear about your positive experience!
    • Review fromKai M

      Date: 05/12/2025

      3 stars

      Kai M

      Date: 05/12/2025

      So far no issues. Still have to compare to Pepco budget billing process.

      SmartEnergy Holdings, LLC

      Date: 05/13/2025

      Dear **** Thank you for your feedback! We are glad to hear about your positive experience!
    • Review fromBakyt K

      Date: 05/12/2025

      5 stars

      Bakyt K

      Date: 05/12/2025

      Perfect service! Very nice! Very helpful. I will recommend you. Thank you

      SmartEnergy Holdings, LLC

      Date: 05/13/2025

      Dear Bakyt, Thank you for your feedback! We are glad to hear about your positive experience!
    • Review fromKaren E

      Date: 05/08/2025

      5 stars

      Karen E

      Date: 05/08/2025

      Excellent help.***** is friendly, respectful, competent.I recommend them highly Very happy to be assisted by *****

      SmartEnergy Holdings, LLC

      Date: 05/13/2025

      Dear *****, Thank you for your feedback! We are glad to hear about your positive experience!

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