Event Ticket Sales
FeverInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning the company's fulfillment of services, refund processing, and customer service practices. Consumers are telling BBB about their experiences with Fever after making an online purchase to events, most commonly noted as artist showcases, themed immersive experiences, and boat cruises. Common issues reported by consumers are problems with the events, such as canceled or rescheduled venues, allegedly sometimes at the last minute or with no communication at all about the change in status of the event. A number of consumers say there are long delays in fulfilling refund requests. Many consumers cite difficulty in communicating with Fever, resulting in a large amount of time and frustration on the consumers' parts unsuccessfully trying resolve the matters directly with the company.
On 9/16/2021, BBB contacted Fever to request its voluntary cooperation in addressing the identified issues in the Pattern of Complaints. As of March 2022, BBB is still noting persistent issues with the insufficient customer service to appropriately handle the problems consumers are experiencing with the company's offerings, such as event cancellations and delayed refunds. As of August 2024, consumers are still consistently reporting issues with event cancellations, refund denials or offers of voucher only credits, and inadequacy of Fever's customer service to appropriately handle the problems consumers are experiencing with the company's event offerings.
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