Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fever

  76 Greene St Fl 4 New York, NY 10012-4379

• 

  FEVER

  625 W Adams St Chicago, IL 60661-3603

• 

  Fever

  13455 N Montebello Blvd. Montebello, CA 90640

• 

  Fever

  2140 S DuPont Hwy Camden, DE 19934-1249

• 

  Fever

  379 W Broadway Ste 344 New York, NY 10012-5121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a refund for exhibit tickets purchased through **************************. I purchased two tickets for the ARTECHOUSE Blooming Wonders exhibit on June 14th. I started seeking a refund online on the 15th to no avail. There was abit of a run around getting to the right person and getting information. It was very confusing who to inquire with-- either Artechouse or FeverUp. I reached out to Artechouse; they referred me to FeverUp. Ultimately, FeverUp denied my request for a refund or a ticket transfer. Its all very misleading. At the time of purchase, there was no mention of no refunds. And I later received an email about rescheduling or transferring my tickets. Equally, there is no mention that refunds are not allowed. So their policy seems to be case by case. Nevertheless, I'd like to be refunded for my purchase.

  Business Response

  Date: 07/18/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets through Fever and added the Flexible Cancellation option, which I believe was around $5 per ticket. When I realized I couldnt attend the event, I attempted to contact Fever 3 to 5 days priorwell within the timeframe to request a credit.I sent several emails but only received automated and canned responses saying I am out of the 2 day timeline when it was about 4 days ahead of the timeline. I also called at least 5 times, leaving messages to change the date, but only received email responses running in circles. I simply wanted to reschedule using the flexible cancellation option I paid for.Also, Fevers confirmation email only shows the total charge, with no itemized breakdownno booking fee or cancellation fee listed. I only have the total amount shown in the receipt. However, one of the screenshots shows the purchase screen, where Fever offers optional add-ons like the Flexible Cancellation. Another screenshot shows a total with selected options, but again, this information is excluded from the final email receipt which it should not be.After getting no resolution from Fever, I contacted my credit card company to dispute the charge. Unfortunately, I missed the window to file a claim with them, which I was unaware of. I was also told Fever claimed they offered me a creditwhich is false. I was never offered a refund or credit, only automated denials without explanation.I am simply requesting a refund or a credit to use toward another event, since I purchased the Flexible Cancellation option specifically for this purpose.Thank you,****** *****

  Business Response

  Date: 07/15/2025

  
  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** * *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on Fever app Sunday June 22nd for a AirOrtic Soiree show scheduled for Sunday June 29th. At the end of the transaction I selected change date to set a later date. The date was at a higher rate which I was okay with. I continued with the change and upon receiving the confirmation I discovered the app automatically added a standing room onto my original purchase of 2 Preferred Seating tickets. I immediately contacted the the booking site to advise of the error. The representative over the phone advised I would receive an email within 10 minutes resolving the issue instead I received an email the following day advising " Sorry, not sorry". When I contacted again a different representative advised that they were unable to refund was restricted by the event promoters when in actuality it was there booking system that automatically added an additional ticket when I was only attempting to change the date on my prevuously purchased seats.This company charges an $8 per ticket/seat booking fee and an additional $8 per ticket/seat booking fee when changing dates. If your ticket/seat change is for a lessor amount they will still charge the booking fee and keep the ti ket difference. They are benefiting well enough to not have ******* additional money from customers. Promoters and event host should avoid using a site that has such unscrupulous practices. have filed a dispute with my bank in reference to this fraudulent activity and submitting all documents, correspondence, and evidence showing how the app automatically adds tickets. I will also be reaching out to the event host to advise of their practices. I will avoid using this booking app in the future even if that means I won't be able to attend an event.

  Business Response

  Date: 07/11/2025

  We have addressed this specific case through our customer service team, they will contact you briefly Our customer service is available 24/7 to address any additional issues related to this purchase.
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a Candlelight concert through Fever. My original concert date was canceled by Fever, and I was required to reschedule to a new date. Despite not living in the area, I rearranged my plans to attend.When I arrived for the rescheduled show, I was denied entry because the doors had just closed. Several other guests were also left outside. The venue staff explicitly instructed us to contact Fever directly to reschedule. We followed this instruction in good faith, believing that Fever would help.I immediately reached out to customer service and explained. However, I was told no refunds or rescheduling were possible due to a strict no late-entry policy. This is unreasonable because:- Fever canceled my original show, which I accommodated.- Venue staff misled us about rescheduling.- I am a loyal customer and have encouraged many others to attend in the past.Additionally, my support ticket was closed prematurely, even though their email said to reach out with further questions. This felt dismissive.I have always encouraged friends and family to attend Candlelight concerts, but after this, I will absolutely discourage others. It is unacceptable to offer no flexibility, especially when the show is in downtown ** on a Friday during rush hour, known for unpredictable traffic. Even when leaving on time, delays are common. Most LA venues offer at least a 5-10 minute grace ******* which would help prevent this.I am not asking for a refund, I would gladly accept a credit (even partial) toward a future concert. I believe this is a fair and reasonable request given the circumstances and my history as a supportive customer.I am seeking a fair resolution and feel that Fevers lack of flexibility reflects poor customer service and retention.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 07/10/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking the price of a ticket and wanted to see what the price would be if I applied a coupon code. Unfortunately this purchased the ticket. Within a minute I contacted the company to explain the error. They issued me a voucher and not a refund, despite the accidental purchase literally happening within minutes. The company can and has issued refunds, but they are refusing to. I have never seen a company with such shady business practices as Fever.

  Business Response

  Date: 07/09/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket ID numbers: ********, ********, ********. We ordered seven (7) tickets for Titanic: The Artifact Exhibition *******. Unfortunately, due to unforeseen circumstances, including heavy traffic due to highway accidents and delay due to a concurrent ******** concert at the ******************** causing significant delay and traffic, we were unable to attend. No one scanned our code, and I was redirected to the manager and the front desk, both of whom suggested contacting Fever (here) to receive a GUARANTEED full refund. After expressing this situation to the Fever Customer Support team, we were only pointed to their Terms of Use, suggesting refunds and exchanges are not issuable by the company. After some more back-and-forth emails, they stopped entertaining communications entirely. We expected a full refund as the situation was out of our control, and importantly, we were guaranteed several times by the people at the venue (including the manager) that a full refund would be granted. The seven (7) tickets added up to $233.22, so you can understand how unacceptable it seems to not even be granted a voucher code to experience the event as a family (our ticket was 6:30 pm and the venue closed at 8 pm so, even a late arrival would have been insufficient). Attached are the tickets to show proof that we had them all along, unused, untouched, and yet somehow non-refundable, non-amendable.

  Business Response

  Date: 07/09/2025

  
  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  
   
  

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $85.14 for 2 tickets to moonwalker in ****** on July 6, 2025 at around 3:15pm for the 4pm show. My husband and I paid $15 for an **** to the show and arrived at the theater 20 minutes before the show was about to start. We scanned our tickets and waited in the lobby. At around 4:20 or so the show staff let us know that the 4pm show of moonwalkers was effectively CANCELLED due to technical difficulties. They could not get the show up and running within the allotted time in order to not push back their schedule for the rest of the day. Per the companys terms and conditions here: If a refund or exchange is requested by a Customer, such request will be processed by Fever. Fever therefore asks that all Customers contact *********************** **************** with any refund ******************************* tickets are not refundable. In case an event is postponed, there is a change of venue or any other significant change to event (or, in the case of a music festival, to the line-up), or the event is cancelled for reasons not imputable to Fever, customers are required to contact ********************** no later than the Monday following the event to request a voucher for the same ticket at a later date or the equivalent amount to be spent in other plans from the Application.I contacted refer within 5 minutes of our show being cancelled because we visited on a Sunday and they stated I must contact them no later than Monday for a voucher to be issued for a later date. They keep responding only with the event is not refundable and refuse to offer the voucher as compensation for the event that was cancelled. This company has very questionable conduct and I would be very wary moving forward.

  Business Response

  Date: 07/08/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidently purchased a Candlelight Tribute to ********* September 13, 2025 through Fever. Fever's refund policy is strictly "No Refund". They offered a credit to my account to use within 60 days. I'm not interested, and want a full refund. Mistakes happen.

  Business Response

  Date: 07/08/2025

  
  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved/  Please see attached a copy of the response made by the business.

  Thank you BBB team, you ROCK !!
  
  warm regards, 
  
  **** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Titanic: An Immersive Voyage in ******, ** on July 5, 2025. (Ticket cost: $30.90). I've previously gone to ****************** ****** and **************** Animation at the venue. I was super excited to experience the Titanic Immersive. Unfortunately, I do not have fond memories of the experience. As soon as I checked in and walked into the beginning of the experience, I was met with hot, stuffy air. The air was not working or they hadn't turned it on. It was 86F outside in ******, which means inside was even hotter. There was no notification sent before arrival or statement provided by staff that there was no air in the venue. This significantly impacted my experience. It was too hot to really focus. I felt as though I was going to pass out from heat exhaustion.We received our passenger boarding pass and waited in line for 15 minutes to check the **** to see if we had survived or not, but when it was almost our turn, the **** went out and stopped working. In looking for the contact information online, I saw that the website says "this experience is held indoors in an air-conditioned venue." Imagine how even more disappointed I was to see that. I requested a full refund and Fever denied it. After posting a review online, others responded that the ** at the venue was out weeks prior during a visit.

  Business Response

  Date: 07/07/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I visited ************* in ********. I was not aware that the air conditioner is out. Fever is advertising this event, but are not advertising that the air conditioning has been out. My son is ******** *** ********** Hes under an Accommodation plan with his neurologist as hot conditions trigger seizures for him. Due to Those circumstances, I was not able to attend as safety is a top priority. I spoke to 2 reps there . One gave my contact information for fever who refuses to give me a refund. I offered to provide proof but they are refusing. My son was so excited and his inability to attend was not my fault.

  Business Response

  Date: 07/04/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
  

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *******