Complaints

This profile includes complaints for Tickpick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tickpick LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tickpick LLC

  225 W 34th St Ste 1708 New York, NY 10122-1703

  
• 

  Tickpick LLC

  One Columbus Place, N19D New York, NY 10019-8227

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets to the ***************** vs. **************** game that is ***. I spent ******** USD for these tickets through TickPick. Right away, I received an email to claim my tickets through Ticketmaster. I accepted the tickets and thought nothing of it. I could see the tickets in my Ticketmaster as an upcoming event like other tickets Ive purchased in the past. I had seen that the purchase had gone through my bank fine as well. When checking my tickets about a week later, the event had disappeared from the Ticketmaster app. This is when I decided to get in touch with TickPick to assess the issue. After many emails, I had learned where to go to access my tickets. I went onto the official ***************** website and signed in to see my tickets. The tickets were visible but, a pop-up screen had indicated that the tickets were no longer mine. I was shocked when I had saw this as I ABSOLUTELY had not transferred my tickets. I had contacted TickPick again and they suggested to contact Ticketmaster. I contacted Ticketmaster and they had instructed me to contact the ***************************** Every email I wrote felt useless and still does. I continuously email these companys and receive no helpful information. I had finally suggested the fact that maybe my email was hacked and I was instructed by Ticketmaster to change my passwords for my email and Ticketmaster account. I have emailed TickPick and Ticketmaster and they have both said that they cannot reimburse me because of the transfer and that I need to contact the other company to see if they can see who tickets were transferred to or any **************. I have still heard zero response and am feeling helpless against this. I can forward the email chain upon request.

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a musical and then my wife and I decided to sell them because we needed the money more than the show. I posted them for sale on TickPick. I did accidentally put 7/19 instead of 7/20. Someone bought them. TickPick then charged me $320 as a punishment for the mistake. I didnt even pay that much for the original tickets. I have asked them to contact the buyer to see if they would be willing to go the next day but they are refusing to respond about that option. They initially said to sell them to try to break even. I would not break even since I already bought the tickets once. They should be a lie to contact the buyer because they bought them through TickPick. This feels like a scam to get more money from me since they wont answer about the solution I proposed.

  Business Response

  Date: 07/19/2025

  The customer listed tickets for sale through our Autolist feature and the tickets were sold via a third party platform. We were subject to the dropped sale penalties of the third party marketplace and the penalty was necessary to help cover the cost of the damages. We apologize for any inconvenience.

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a confirmed ticket from TickPick for the ********* World Cup Quarterfinal match (*** vs *************) in ******* on July 5, 2025. The order was placed on July 3, and TickPick's confirmation clearly stated that tickets would be delivered by July 4.Despite that, I never received my ticket. I contacted TickPick support multiple times. On the morning of the event, I was told I would receive a replacement ticket, so I commuted over 1.5 hours and arrived at the stadium two hours before kickoff only to be told last-minute that I would not be receiving any replacement because the current ticket prices were too high compared to what I had paid ($62).I missed the event entirely. This was a once-in-a-lifetime opportunity to see two world-class teams in my home city. I chose TickPick over Ticketmaster to save $20 in fees, but it ended up being a huge mistake. I wasted time, energy, money (transportation), and missed an irreplaceable experience due to TickPicks failure to deliver a ticket they guaranteed.They eventually refunded me, but that does not compensate for the inconvenience, emotional disappointment, and real costs I incurred. TickPicks BuyerTrust Guarantee claims to protect the buyer, but in my case, it failed completely.

  Business Response

  Date: 07/19/2025

  Per the terms of our BuyerTrust Guarantee: If there are any issues or discrepancies with the tickets that you receive from what was purchased, TickPick will do its best to find comparable replacement tickets. If replacement tickets cannot be found or are not available at a comparable price, TickPick reserves the right to cancel the order and refund the full purchase amount to the buyer. The seller failed to deliver the tickets for the order in question. Replacement tickets were offered to the customer but were no longer available once the offer was accepted, and a full refund was provided along with an additional credit. We apologize for the inconvenience and hope to provide a better experience in the future.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ******* I purchased tickets for the breezy bowl and before purchasing I was told the tickets would be delivered Wed 4/16/2025 by the end of the day the same day I purchased them. However a couple hours later they emailed me saying there has been a delay on receiving the tickets from the primary source they are now expected by 8/9/2025 FIRST RED FLAG! I don't even have the tickets in hand! Then ***** gets arrested and me I panic because now I don't even want to go anymore I rather get my money back 1.) I don't have tickets 2.) its MY money I haven't received any services and I can decide if I want my money back. I dispute with my bank they give them all this bs stating I have tickets which it says I do but I don't have them yet lol. They also tell them I agreed to their policy which I don't care I had to in order to checkout I wish I never purchased this tickets. I will be disputing again because by law I am entitled to a refund if I haven't received services. I want my money back

  Business Response

  Date: 07/18/2025

  The original expected delivery date of 4/16 was noted by the seller in error upon confirmation of the sale. The seller promptly notified our support team of the error and provided proof that the tickets were not yet available for transfer. The expected delivery date was updated to 8/8 to allow time for electronic ticket transfers to be enabled. Per the terms of our User Agreement, ********************** cannot guarantee the method or time of the delivery for a given sale, only that the tickets will be delivered in time for the event. TickPick does not control, and has no right to control, the Sellers delivery and/or shipment of tickets. We will continue to monitor to ensure delivery and apologize for the miscommunication.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I purchase tickets 5/4/2025 For A Mothers Day concert and I never got the tickets or never got my money back. They told me my money was not refundable. I dont understand how I got insurance on it to buy tickets from Ticketmaster for the concert so I double.

  Business Response

  Date: 06/17/2025

  The seller has provided both proof of transfer and proof of transfer acceptance by the customer. The transfer acceptance was confirmed two days prior to the event. We are unable to provide a refund for the order as the tickets were properly delivered to the customer by the seller.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold tickets to a baseball game through TickPick for a game on May 10, 2025. Their order number *********. The tickets were transferred and accepted by the purchaser. I have still not received payment for those sold tickets.

  Business Response

  Date: 06/14/2025

  The payment for the ticket sold was received by the customer on 6/4/25 and this matter has been resolved.

• Initial Complaint

  Date:05/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on may 17 I purchase tickets to the **** ****** concert and was denied entry at the gate, I called Tickpick the same day and spoke with the a *** who said that they will go ahead and open an case and someone will respond to me within 7-10 business days, I decided to call them and ask them what the status of the information only to tell me there was no investigation and they need to get a letter from venue with proof that that they denied my entry how do am I to suppose to contact the venue I have no way or who to speak too the venue was packed and they were unable to let people in, but when I spoke with the *** the *** told me they would investigate and wouldn't let us in.

  Business Response

  Date: 06/12/2025

  Weve reached out to the customer directly in an effort to resolve this matter.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a ticket listing on sale, and it got sold with their "smart pricing tool", they changed my ticket listing price, leads to the result that I am not satisfied with the final sold price. I emailed them to ask what can I do if the sold price that I am not satisfied. Then the customer service canceled the order without notifying me, and I didn't request them to do so. Then, a $50 "penalty" fee was charged to my card because I am the ticket seller and my order was canceled. In shorter words, they scammed me $50 "penalty fee" by having the reason that "seller cancels order" while I didn't do that, and didn't request them to do it for me. I have the email thread with them in hand and attached.

  Customer Answer

  Date: 05/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  An evidence from the business has been attached for record purposes. 
  
  Sincerely,
  
  ***** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased event tickets from tickpick which were supposed to be transferrable.Tickpick made a request to make a change to the ticket delivery. I was provided tickets that were not transferrable. I was not made aware that these tickets purchased would be not transferrable. Tickpick refused to refund me or provide replacements to provide tickets purchased as described.

  Business Response

  Date: 06/06/2025

  Per the terms of our User Agreement, Upon the Seller confirming the sale, the Buyer is guaranteed to receive the tickets in time for the event. TickPick cannot guarantee the method of the delivery for a given sale, only that the tickets will be delivered in time for the event. The tickets were delivered in time for the event and backed by our BuyerTrust Guarantee, which covers the customer in the unlikely event that the tickets are invalid. We are unable to provide a refund for this order.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am submitting a formal complaint regarding a fraudulent ticket purchase through TickPick. On April 23, 2025, I purchased two tickets from TickPick for the ******** ***** concert. I paid a total of $433 for these tickets.However, upon arriving at the venue, I was denied entry because the tickets had already been used. I was embarrassed and disappointed, as this was supposed to be a special experience.I contacted TickPick the next day to report the issue. They informed me it would take 710 business days to investigate. After the investigation period passed, TickPick responded saying that they were unable to refund me and that they had already released the funds to the seller even though the tickets were clearly invalid and unusable.I find this completely unacceptable. I paid for a service that I did not receive. The seller provided fraudulent tickets, and TickPick has failed to take accountability or assist in making this right.I am requesting a full refund of $433 for the unusable tickets. I have documentation of the purchase and communication with TickPick and am happy to provide it upon request.Thank you for your time and attention to this matter.

  Business Response

  Date: 06/05/2025

  The seller has provided proof of the electronic ticket transfer to the customers email address, proof of transfer acceptance by the customer, and a scan report from the venue. The scan report shows that while an invalid scan did occur (the customer attempted to scan at a kiosk for Floor Seats only), the tickets successfully scanned into the venue moments later at the proper kiosk. We are unable to provide a refund for this order.