We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Viagogo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Viagogo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Viagogo has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Viagogo

      175 Greenwich St Fl 59 New York, NY 10007-2450

    • Viagogo

      1209 Orange Street Wilmington, DE 19801

    • Viagogo

      348 W 57th St Ste 191 New York, NY 10019-3702

    Customer Complaints Summary

    • 213 total complaints in the last 3 years.
    • 135 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Deceived customers.When I just purchased the Hong Kong BLACK PINK concert this morning on cityline,suddenly popped up a link that took me to the viagogo website. But I didn't know that I had already redirected to this website and paid within ten minutes.After pay for I don't know, this is my previous website,I'm just curious Why is there no place to pick up tickets by one self. And there is a handling feeI thought it was a shipping feeI didn't realize it wasn't on my original ticket purchasing interface.I contacted my credit card company and they have already closed my credit card payment .But there is still no way or place to cancel this order.The approach is unreasonable and illegal.I now request a full refund and immediate return of all cash And .we do not accept any form of coupon ? I will continue to strongly appeal to the end.The Order ID: ********* Event: BLACKPINK Ticket(s): Section Tier 8, Row , (1 Ticket(s))Listing Note(s): Venue: *************** Date: Sunday, January 25, 2026 | 18:30 Order Information Customer Name: huabing Payment Method: Mastercard: ************3513 Number of Tickets: 1 Total Charge: HK$3,927 is not through deception or sudden advertising redirection. I do not accept any form of coupons,Just like I do not accept incorrect purchases and deceptive behavior.I hope to receive a reasonable and satisfactory handling, both those who want to buy and those who don't should have equal rights. For example, orders should have a cancel button added, which is also the fair service we enjoy on all platforms.Especially, I don't know what's going on, but the website is automatically selling my tickets for me. From buying to selling, I don't even know what's going on, and I'm just being manipulated by this website in a confused way Yours sincere ******

    • Initial Complaint

      Date:06/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your tickets Expand Enjoy the event!*Happy dance* Remember, your tickets are from the original ticket vendor.Nurse **** Sat, Jul 12 10:00 pm Music Box at the *********************, **********, *** 6 Section: 100UPR, Row: Q Order Number ********* Section 100UPR *********** 108 - 113 *************** Tickets Quantity $42.48 x 6 Fees $119.95 Total Price $374.83 They refuse to transfer me the tickets. I have been waiting since April. I have 5 peoples plane tickets and myself who BOUGHT PLANE TICKETS FOR THIS EVENT. Their money back guarantee for the tickets is not going to cover this expense. Their transfer via Ticketmaster does not work as Ticketmaster says they are not responsible. I tried different browsers different emails. They keep telling me they are escalating and will contact me and they have NEVER contacted me. I DEMAND PAPER COPIES OF THESE TICKETS IMMEDIATELY. THANKNYOU

      Customer Answer

      Date: 07/07/2025

      Better Business Bureau:

      I have been co tasting rhemnaost Daily  sending statements from ****** emails from

      Ticketmaster informing them the venue has RELEASED tickets  they still have  not released my tickets and I am set to travel on Wednesday and 5 other people on Friday for try Saturday show    I have seen many complaints about this company regarding not supplying tickets on day of event unless you purchase expensive tickets this particular show is sold out  this is a foreign company and I reported them to the ***  Still no tickets in over 5 months causing me perpetual stress since I am responsible   There is another headquarters in ********** but there is no way to contact anyone   Thank you


      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ***** ***********


    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27 I got two charges for orders ********* and ********* which were charged without reason. Company argues that I didnt deliver electronically concert tickets but these tickets were in the form of a bracelet. Also, their employee contacted me and I explained the situation and offered to hand deliver the tickets but the buyer declined. Agent said he would cancel the tickets and didnt explain there were some charges. Hours before this I tried to modify/Cancel the sale price but the website didnt allow me to. After 45 days of waiting for an answer they just replied no without any proper justification.

      Customer Answer

      Date: 07/07/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and his friends ages 15, 16, 16 purchased tickets to a show beginning at 7 pm. At 7pm the tickets were still not delivered. The show was over an hour away and they had no transportation to get home. They were on hold beginning at around 6:30 with customer service and remained on hold the entire time. Finally at 7:45 their tickets were canceled and they received the option for new tickets which they accepted. These new tickets were behind the stage. Their original tickets were in front of the stage. They purchased those seats because they were in front of the stage. They would not have spent that amount of money to sit behind the stage. I spoke to customer service and they said since they accepted the tickets no refund. By the time they got into the show it was an hour after the concert began. The venue was over an hour away from home and the kids had no means to get home so they accepted. The company guaranteed that tickets would be on time and if they had to replace it would be equivalent or better. Neither of these were fulfilled. The email associated with the account that purchased the tickets is my sons ****************** I am just helping him because he is a minor. This seams like they scammed 3 teenagers out of alot of money.

    • Initial Complaint

      Date:05/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered concert tickets that were proven to be fake from the venue. The company refused to refund my tickets and told me to resell them through their company to get my money back.

      Customer Answer

      Date: 06/20/2025

      At this time, I have been contacted directly by Viagogo regarding complaint ID ********, however my complaint has NOT been resolved because:

      I was partially refunded recently but hat to go to the concert and get turned away to prove the tickets were fraudulent. We told the company multiple times that the tickets were fraudulent but they always told me they were not. I should not have to drive to a concert to get turned away to get a refund. The company also guaranteed I would get a refund plus 20% if the tickets were fraudulent. I didnt get the additional 20%. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******* *****

      Customer Answer

      Date: 07/13/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered tickets to ***** ****** at ******* in April. I waited and waited to accept my tickets. Order status said tickets would be released day of concert at 4:30 pm . Concert started at 7:30 pm. I drove 3 hours to get to concert. Still waiting on email to accept my tickets. Finally contact a customer service representative and she tells me that I am being issued a refund due to the fact you never finished completinguimage0.png my order. And there were still tickets available but you didnt issue new tickets just refundedIm

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received tickets

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought tickets for a concert and the tickets were not delivered before the concert started. I contacted customer support an hour before the concert and expressed my concern about this, and was assured that I would receive the tickets within an hour by some alternative method. I refused and asked for a refund because it took an hour to get to the concert and I wasn't sure I would get the tickets. But they refused to give me a refund and said it was the only way and they had already initiated it. I never got the tickets and had to buy them at the entrance for 3 times the price! After the concert I tried to open the support chat but it was not available and displayed an error. The next day I contacted support again asking for a refund, which was refused on the grounds that they were only acting within their rules. The support agent was rude and abrupt with me.

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      At this time, I have not been contacted by Viagogo regarding complaint ID ********.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The caller said they were calling from Action something about a survey, at 8:30 pm. They did NOT say they were calling from the company associated with the phone number.

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deeply unsatisfactory and unresolved experience surrounding the purchase of basketball game tickets.On April 1, 2025 I purchased tickets through Viagogo for a basketball game order number *********, paying over $1,800. Despite Viagogo's assurances and "guarantee," I encountered significant issues with the tickets that ultimately prevented me from attending the event. When I attempted to access and use the tickets, they did not appear in my Ticketmaster account. I followed all troubleshooting steps provided by Viagogo, and I sent multiple screenshots and communications to several of their agents from both my mobile device and desktop computer. Despite these efforts, I received only vague reassurances and was repeatedly given the runaround by customer service. ******************** representatives initially acknowledged that I was covered under their guarantee. However, after I continued to seek resolution, they later accused me of misplacing the ticketsa claim I strongly dispute. I reached out to a manager who stated she would look into gathering proof of this claim, but I have yet to receive any follow-up or clarification. The lack of accountability and the inconsistent messaging make me feel further scammed and completely unsupported. Furthermore, I contacted Ticketmaster multiple times to investigate the issue. They confirmed that the tickets were not in my account and, while they could not disclose the name associated with the tickets due to privacy policies, they confirmed that it was not under my ******* date, I have not received a refund or any viable resolution from Viagogo. I feel deceived, financially exploited, and completely abandoned as a customer. I am seeking a full refund of the amount paid ($1,800+) and request that Viagogo be held accountable for their failure to provide a service as promised and for not honoring their advertised guarantee.Thank you for your attention to this matter. I trust the BBB will take appropriate steps to help mediate this dispute.

    Viagogo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.