Complaints

This profile includes complaints for Jay Suites Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jay Suites Inc. has 6 locations, listed below.

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  Jay Suites Inc.

  369 Lexington Ave Fl 2 New York, NY 10017-6516

• 

  Jay Suites Inc.

  1441 Broadway Fl 5 New York, NY 10018-1905

• 

  Jay Suites Inc.

  30 Broad St Fl 14 New York, NY 10004-2906

• 

  Jay Suites Inc.

  40 Wall St Fl 28 New York, NY 10005-1486

• 

  Jay Suites Inc.

  2 W 46th St New York, NY 10036-4811

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * Date of the Transaction is September 01, 2021. * I paid rent fee $1000 monthly plus the security deposit $2000. * I rented the office from Jay Suites located on *********************************. * Even though I moved out from Jay Suites on August 31, 2024, they did not return the secuiry deposite $2000. I want them to refund my entire security deposit back for the full amount of $2,000 as soon as possible. I have asked them for my deposit back several times and every time I have asked them have lied many times. Finally never return it. * At this time, I refuse to lie or persuade any longer from Jay Suites. Just refund my money back.

  Business Response

  Date: 01/14/2025

  Dear BBB Representative,
  We are writing in response to the complaint filed by *** ****** ** regarding the refund of his security deposit. We appreciate the opportunity to provide clarification and address this matter.
  

  Our records confirm that the security deposit was refunded via check on October 1, 2024, using Check #****. If *** ** has not received or processed the check, we encourage him to contact our accounting department directly at [Insert Accounting Contact Info] to resolve this promptly.
  

  We have always maintained open lines of communication and are committed to resolving concerns civilly and professionally. However, we are concerned by the inaccurate claims and negative online reviews posted by *** ** regarding this matter. These reviews contain misleading information, which can unfairly impact our reputation.

  
  We respectfully request that *** ** immediately remove any negative reviews regarding this issue, as they do not accurately reflect the facts. We believe that resolving this matter through direct communication will serve both parties far better than public misrepresentation.

  
  We remain available and willing to assist in resolving this matter. *** ** may contact us at his earliest convenience so we can ensure this is concluded to his satisfaction.
  Sincerely,

  ********

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Dear Someone whom may it concern, 

  I am not asking for the check I received back. I am asking for it again through this response because Jay Suites keep lying and saying you will return it, which only delays the time. 

  After I moved out from *** Suite on Aug *******, I requested a refund of the security deposit($2,000) more than 5 times. The details are as follows and the emails are attached. First, I requested a refund of the security deposit($2,000) for the first time on August 30th and was told that I would receive it in 5-6 weeks. On October 24th, I requested a refund of the security deposit($2,000) at the second time and was told that I would receive it next week. On November 19th, I requested a refund of the security deposit($2,000) at the third time and was told that they had sent Check #****. On November 26th, I requested a refund for the security deposit($2,000) at fourth time and was told that they were sorry for the delay and that I would receive it soon. On December 12th, I requested a refund for the security deposit($2,000) at the fifth time and asked them to stop lying and that they would not lie again and would send me a check. However, **** ***** suddenly requested Check #**** Stop at the accounting team and ************ ***** responded that Check #**** was stopped. Since then I have not received a check for the refund of my deposit and have asked to have it sent via ********** or Priority Mail with tracking but have not heard back yet regarding my deposit. 

  Please return my security deposit back as soon as possible.

  Sincerely, 

  ******

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** **
  
  
  
  
   
  

  Business Response

  Date: 01/25/2025

  Dear *** ******************* you for your detailed correspondence regarding the refund of your security deposit. We appreciate the opportunity to address this matter.

  
  We take all client concerns seriously and have reviewed the situation thoroughly. As previously communicated, our records confirm that Check #****, in the amount of $2,000, was issued on October 1, 2024. This check was subsequently stopped per your request.
  

  
  While we are more than willing to assist and reissue the refund check if it was not received, we cannot condone or respond to any attempts to blackmail or threaten our business reputation through negative online reviews. Such actions do not ****** a constructive resolution and are not conducive to professional engagement.

  
  To move forward:

  
  1) Removal of Negative Reviews: We request that all negative and misleading reviews regarding this matter be promptly removed. These reviews misrepresent the situation, especially given our clear communication and willingness to resolve the issue.

  2) Reissuance of Refund Check: Once the reviews are removed, we will expedite the reissuance of the check and can provide tracking information via ***** and will provide such proof via the BBB forum.
  

  We are committed to resolving this issue civilly and professionally and remain available to assist in finalizing this matter promptly. Please confirm your agreement with the above steps, and we will proceed without delay.

  
  Thank you for your understanding.
  

  Sincerely,

  ******** ******

  ********** **********
  
  *** ******
  

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  ****** **
  
  
  

  
  

   

  Re: complaint ID # ********

   

  Dear Someone whom it may concern, 

   

  Thanks to your mediation, I was able to get the money I wanted from Jay Suites.  

  Jay Suites called me directly and said "How much do you want me to return for the security deposit? So I said "$2000". 

  My exact security deposit was $2000. I actually confirmed the amount of the deposit in my account that day.

   

  Once again, thank you for your big help and please remove my complaint. 

   

  Sincerely,  

   

  ****** **