Complaints

This profile includes complaints for Salvatore Ferragamo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Salvatore Ferragamo has 17 locations, listed below.

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• 

  Salvatore Ferragamo

  663 5th Ave Fl 5 New York, NY 10022-5309

• 

  Salvatore Ferragamo

  9700 Collins Ave STE 186 Bal Harbour, FL 33154-2226

• 

  Salvatore Ferragamo

  12801 W Sunrise Blvd STE 1045 Sunrise, FL 33323-4008

• 

  Salvatore Ferragamo

  3500 Las Vegas Blvd S Las Vegas, NV 89109-8900

• 

  Salvatore Ferragamo

  755 S Grand Central Pkwy STE 1123 Las Vegas, NV 89106-4524

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a pair of shoes and inadvertently ordered the wrong size. We returned the shoes, and a couple weeks later the shoes were returned and marked used. My husband didnt even try them on as they were a size too small. Several emails with CS with documentation. They couldnt even tell me what about the shoes deemed them used.

  Business Response

  Date: 03/26/2025

  Hi

  Please ask the client to send pictures of the shoes, both top and sole so I can understand if the shoes are worn.   

  thanks

  ****

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Please see the attached photos. CS stated there are creases in shoes and they are deemed worn. We never even tried these shoes on as they were ordered too small.  The creases were either already present when shipped to us, or leather can become deformed in cold weather (they were shipped to *********, **).  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 04/09/2025

  Hi

  After viewing the pictures, the shoes are showing creases along the top of the shoe and the sole is showing marks.  Due to this, we cannot accept back as they are not able to be restocked.

  thanks

  ****

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  the shoes were a full size too small and were never tried on.  They arrived as/is. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally bought 3 belts on Feb 8, 2025 via their website when I only needed 1. Contacted customer service right after to cancel. They were able to cancel, products weren't shipped. However, my money wasn't refunded. Contacted them right away, I've been hung up once, disregarded once, and it's 2/19 now and I still don't have my refund.I contacted them again today via online chat, agent just left the chat without giving any legitimate answer.Order placed under the name Ruiqi He (my girlfriend), but shipped to me.

  Business Response

  Date: 03/04/2025

  Hi

  this client was refunded on 2/27.

  thanks

  ****

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a hat and a scarf. They took my thousand dollars, no problem. Both items advertised on their website in stock and would ship in 1 business day. Waited 1 week, then called customer service for an update, since I paid for expedited shipping. Was told there was a block on my order and I received no calls and/or email. Was treated extremely bad by their call center agents. Asked for a Supervisor, of course they play the game of having no supervisor available. Then asked to cancel order, but of course, they play the whole once you order you cannot cancel game. Said someone with a supervisor role would call, of course that call never happened. They shouldn't be in business selling goods, if they cannot deliver said goods or answer any questions to why they took my money immediately, yet cannot complete the transaction and/or offer any status or remedy.

  Business Response

  Date: 01/29/2025

  Hi

  Not sure I understand what the client is looking for.  Did he not get his order?  It sounds like there may have been an issue processing payment.   Please find out exactly what he is looking for so I can take better care of him.

  thankyou

  ****

   

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased 2 pair of these shoes- the first one was 8.5 and felt it was too big, ordered the second one - size 8 ad was too small- decided to keep the **** I was traveling and received the size 8 December 17- returned Dec ************** ******. I never received refund or email confirmation so called customer service. They had no answer as to why no refund. Shoes mailed back saying it was after the allowed return date-- 3 days?? Took multiple calls to customer service to get any answers- horrible!!! Will never purchase Ferragamo agin.

  Business Response

  Date: 01/29/2025

  Hi 

  The client returned the shoes to one of our stores and not through the normal channels of using the return label to send to our ecom returns processing.   Does the client have a tracking number from our Boston store so I can research.  I need to see if it was returned to our DC and when.

  thank you

  ****

   

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The Boston store (did not give me tracking ) sent the shoes back to warehouse, the store warehouse confirmed they did get the shoes back, the warehouse said they would not exchange or give a credit because it was too long and the warehouse sent them back to me - 

  I returned them within a few weeks !!!  I now have the shows back!  This is all under my order number if they actually did the research!!! 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 02/03/2025

  Good day!

  Below is the information I received from my Ecom team regarding her order and the reason for the rejection:

  "Tracking number to client's address in order - ******************
  This was received and signed by client on 12/2/2024.
  
  Return tracking number - ******************
  This was received by the warehouse on 12/19/2024.
  The item she ordered was a sale item (0775926_1C _ 80). Markdown returns must be received by the warehouse within 10 days from the date of delivery, but our warehouse received this late return a week after the return window."

  The only option that can be offered to the client is an exchange.  If they wish to proceed, please let me know.

  best,

  ****

   

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shoes for Christmas wanted to exchange size or store credit to purchase correct size I contacted several times and was told sale items only had 10 days was unaware was looking at holiday return policy which I have a copy of .I had purchased 3 pairs for holiday gifts and myself and family have been loyal customers. I am disappointed that a luxury brand does not try to accommodate during the holiday These have not been worn or damaged in anyway they were opened on Dec 25 and have been contacting them since

  Business Response

  Date: 01/02/2025

  Hi

  I will reach out to the client directly regarding her exchange.

   

  best

   

  ****

   

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wallet on a chain from Ferragamo. It was for my teenage cousin and the salesperson was great. The package was to be shipped to my house but was then lost at some point. This was a Christmas gift and nearly a month passed. The package was able to be located at a totally different CVS than the one originally listed. I went to retrieve the package and opened it when I got home to be shocked that there was no wallet in the box. So then in examining the package I see that there's 2 layers of packing tape on the box. There's a paper tape and then there's a plastic tape over it. One of two things happened: either someone at Ferragamo opened the box and stole the wallet and repackaged the box OR the box was opened after Ferragamo shipped it off and resealed after the contents were taken out. This is extremely frustrating. My little cousin won't have her wallet on a chain for Christmas.

  Business Response

  Date: 01/10/2025

  Hi

  Please advise the client that they will need to contact the store where the wallet was purchased.  

  Thank you

  ****

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2024, I bought two pairs of the same shoe in size 10.5 and 11 (because the store I went to did not have the style in those sizes and I was not sure which would be the better fit). I received one on August 8, 2024 and the other I eventually picked up from a *** drop-off location on August 13, 2024. I tried both, size 11 was too big and 10.5 was a better fit. I did not use the size 11. On August 15, I dropped off the size 11 at *** for return, using the return label provided when the shoe was shipped. A few weeks later, I received the shoe back.I reached out via email to ask why and was informed that they determined it had been worn. I took photos and sent and explained I got two pairs and I kept the pair that fit, there was no reason to wear the pair that was too big. They refused. I called customer care and tried explaining and the agent hung up the phone on me. I went to the store on ********** and was told it is a different entity from the e-commerce and there was nothing they could do. Eventually they told me that they reached out to the e-commerce customer care and someone will get in touch with me but no one ever did. So I was left with no recourse.

  Business Response

  Date: 11/05/2024

  Hi

  I reached out to our ecom team who provided pictures of the shoes which were denied.  The soles are showing signs of wear, and the leather is creased.  We cannot accept back as they are not in restock condition.

  best

  ****

   

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  I find their response unsatisfactory- if they claim the shoe was creased - then that was how it was sent to me in the first place. I know I didn't use the shoe beyond trying it on to find out whether it fit or not.
  
  *******
  

  
  

  
  
  
  Sincerely,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 11/13/2024

  Hi

  Our product is fully inspected before being shipped out to clients, specifically our ecommerce orders.  We would not have shipped worn shoes.  Since these are not in restock condition, the shoes cannot be returned.

  best,

  ****

   

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two pairs of shoes and the sole has ripped and cracked. I have barely used these shoes. It appears they are using cheap material for the soles which contains some sort of white spec's. On can be a freak instance but two it's a ripoff for such expensive shoes.

  Business Response

  Date: 08/05/2024

  Hi

  The client can reach out to our authorized repair facility to see if these shoes can be repaired.  If the shoes are within Ferragamo's two year warranty, they just need to send a copy of their receipt for a no charge repair.  If the shoes are no longer under warranty, the client is responsible for the repair.

  Our authorized repair is **** **** in **********, ***  Phone ************.
  
  

  thank you 

  Customer Answer

  Date: 08/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Here's an improved version of your response to the Better Business Bureau:
  
  ---
  
  I have reviewed the response made by the business in reference to complaint ID# ******** and have determined that my complaint remains unresolved for the following reasons:
  
  The issue is not merely about getting the shoes repaired. These shoes, for which you charge a premium, have not even lasted a month of wear. They are already falling apart, whereas I have much cheaper shoes that have endured significantly more use and remain in better condition.
  
  My conclusion is that your company produces a substandard product while charging premium prices. I do not see the value in spending additional money to send the shoes to ******** for repairs, especially given that they should not require repairs after such minimal use.
  
  Sincerely,
  
  *******************;
  

  
  
  
   
  

  Business Response

  Date: 08/08/2024

  Good day!

  Please ask the client to send the shoes to me for further inspection.  Alleging the shoes are only a month old, please make sure the client sends a copy of his receipt showing purchase date as well as the location.  Without this information, we cannot accept.

  He can send the shoes along with his receipt(s) to:

  Ferragamo ***

  **********************************

  attn *********************

  Please make sure the client provides his email address so I can reach out once received.

  thank you,

  ****

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a pair of dress loafers from Ferragamo. The Order Number us ******, I waited awhile before trying the product on my feet. They were a half-size to small. I inquired about an exchange. Unfortunately, I was outside of the return window. Ferragamo offered a refund. Please send the shoes back shipping label provided. I complied and two to three months later there still hasn't been a refund issued. I do have supporting documents and photos,. I need a another email address to forward them to

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint: Delayed Refund and ********************* Experience Dear ************************ am writing to file a formal complaint against ******** Ferragamo regarding a recent online purchase experience. On January 22, I made a purchase with ******** Ferragamo, with the tracking number *******. However, after encountering an issue with the item, I returned it for a refund at the ******** store on February 04.Despite following the necessary return procedure, it has now been over one month, and I have not received my refund. This delay in processing my refund has caused significant inconvenience and frustration. Despite numerous attempts to follow up with ******** Ferragamo's customer service team, I have received no satisfactory resolution to this issue.As a consumer, I expect timely and efficient service when making purchases, especially from reputable brands like ******** Ferragamo. However, the lack of communication and failure to process my refund in a timely manner is unacceptable.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action to ensure that ******** Ferragamo upholds its commitment to providing quality products and satisfactory customer service.Thank you for your attention to this matter.Sincerely,*******************************

  Business Response

  Date: 03/06/2024

  Good afternoon.

  I worked with our returns processing and the refund has been processed, will show on the clients account within 48 hours.  I will also reach out to the client and offer my apologies once I have a copy of the refund.

  thanks