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Business Profile

Fashion Designers

Salvatore Ferragamo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Salvatore Ferragamo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Salvatore Ferragamo has 17 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************** and I purchased a pair of Oxford shoes on October 14, 2022 at Salvatore Ferragamo from your *************************************************************************. The transaction number is ******.At this location, they did not have my desired size so they offered to ship a pair of BRAND NEW shoes from another location to my house. I paid an extra $50 for express shipping. I asked the store clerk to verify that the shoes were in perfect condition but when I received them, they were not and damaged.I took the exact pair, back to the Ferragamo South Coast location on 10/20/2022 to return the shoes but the manager on site refused to honor the refund nor a store credit claiming they do not send shoes in this condition. I have never been so disappointed at this service. I have paid $1,497.73 + $50 for shipping for a total of $1,547.73 for these shoes and I am being refused a refund or exchange for used shoes or damaged shoes that one of your store shipped to me. Please explain how this is a customers fault and why you company or retail location is refusing an exchange rather than an apology for my inconvenience and hassle to having to make a claim like this. This is fraudulent business practice and I would like this to be addressed to the person in charge. Please advise immediately.

      Customer Answer

      Date: 10/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/31/2022 I purchased sneakers online for $750.00 When they arrived, they looked like they were worn. I called them immediately and they asked me to send pictures. After verifying the pictures, they sent me an email apologizing and stated to return the sneakers using their label. Their email stated that this is Verified and refund approved.I shipped the sneakers according to their instructions with their label and tracking number. According to the tracking number, they sneakers were delivered back to them on 8/5/2022. I have not received my refund and they keep telling me that they misplaced the shoes. How is that my problem? I've called repeatedly and finally the told me that it was sent to finance for them to refund me. Today I received an email that stated that they opened up an investigation with *** in order to find the sneakers. This should have nothing to do with me. I should get my money back. The shoes were delivered to them and I have proof. after reading other complaints, it seems that they do this to everyone. This is some kind of scam they are running.

      Business Response

      Date: 09/21/2022

      Hello,

       

      Refund was processed on 9/19.

       

      Best,

      Customer Care

      Customer Answer

      Date: 09/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:09/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 item inline from the Salvatore Ferragamo website on 3/21/2022. One briefcase for $1,590.00 and one pair of Moccasin shoes for $895.00. Order number *******, tax was $223.67 for a total of $2,708.67. The briefcase was delivered but the Moccasin's never arrived. I contacted S. Ferragamo and was told they would arrive separately. After patiently waiting, I contacted S. Ferragamo again, I was told they would open a *** case and that it would take 20 days. They supplied me with *** tracking #****************** I contacted S. Ferragamo and asked that they send me a pair of Moccasins while *** located the package. After nearly a month S. Ferragamo contacted me by email, and said the case was closed, *** confirmed delivery. Over the months, I have tirelessly asked ** Ferragamo to have a manager or Supervisor contact me. I have been told repeatedly that there is NO contact information available for their managers.At this time, I want the Moccasins I ordered sent to me, or a full refund.Thank you, *********************

      Business Response

      Date: 09/20/2022

      Hello,

      Please be advised that the tracking number for that item is: ******************* See attached for proof of delivery from ***.

      Kind regards,

      Customer Care

      Customer Answer

      Date: 09/26/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       The proof of delivery was never verified. I was never provided a photograph of the package at my door a a copy of my signature. I never received the package.

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]That is *** my signature on the  *** Delivery Notification. As I have stated previously, I never received the package.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 11/10/2022

      Hi

      We had *** put a trace on this package once the client reached out to us claiming he did not get.  *** had completed their investigation and confirmed this delivery to the client.  The client lives in a gated community that is monitored by a guard.

      ****

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a watch only wore it for a few days and the gold material is rubbing off and my money should be returned! Instead Im given the run around by customer service to seek repair for a defective watch! This is a terrible response to this issue!

      Business Response

      Date: 09/15/2022

      Dear **************,

       

      Thank you for reaching out. For all our watches, we require the warranty booklet to ensure authenticity and proof of purchase at an authorized retailer. If you do not have this warranty booklet, please contact the place of purchase to obtain such warranty booklet. Once you have it, you can reach out to ******** Watch Repair, our watch distributor for further instructions as Ferragamo does not handle watch repairs in-house. ********'s contact information is below:

      ****************************

      *************************

       

      Kind regards,

      Customer Care

    • Initial Complaint

      Date:08/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order ******* on 6/29/22.Item shipped on 7/1 and became lost on 7/9.Have been contacting Salvatore Ferragamo customer service and no one can provide me with a refund for an item I did not receive.It is now 8/17, I never received my item and Ferragamo still has my money. Since the item shipped from the ********* store, SF is telling me its on them and not the e-commerce site. I just want my money back for an item I did not receive!

      Business Response

      Date: 08/17/2022

      Client already filed a chargeback, which was accepted by ****************.

      Customer Answer

      Date: 08/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      What is a chargeback? I never received my refund for this item! Unacceptable!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 08/18/2022

      Client disputed the charge with her credit card company so they refuse to allow us to credit her. We've accepted the dispute on our side so the credit card company will be reversing the charge.

    Salvatore Ferragamo is NOT a BBB Accredited Business.

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