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Business Profile

Financial Technology

Benjamin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was playing the benjamin app for the first time I received the first pay out when it came time to redeem the second time on an **** card worth ****** dollars I did not received it it has been over a little over a month. And I need that money for data spend and payments for internet use

    Customer Answer

    Date: 08/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Benjamin regarding complaint ID ********.

    Sincerely,

    *****************************

    Business Response

    Date: 09/13/2024

    Dear Valued ******** ****,

    We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.

    Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.

    To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.

    Thank you for your patience and for being part of our community.

    Warm Regards,
    The Benjamin Team

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,


    ******* *******







     


  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I earned a $25.75 uber gift card from their app on May 8, 2024. I emailed them to let them know I never received it. They stopped replying to my emails. It's not fair I wasted my time on this app, when their are legit apps out there.

    Customer Answer

    Date: 08/11/2024

    Better Business Bureau:

    At this time, I have not been contacted by Benjamin regarding complaint ID ********.

    Sincerely,

    ******************

    Business Response

    Date: 09/13/2024

    Dear Valued ******** ****,

    We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.

    Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.

    To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.

    Thank you for your patience and for being part of our community.

    Warm Regards,
    The Benjamin Team

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,



    ******* ***



     
     

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are owing me $97.60 dollars. They never respond in the customer service chat. I am missing my rewards for completing my last two tasks of Block puzzle Gems adventure for the score of ******* and ********* and awards of $19.6 and $49 as well as my last task of Triple Tile match puzzle game to finish level 1000 for reward amount of $29.575. Ive completed all of these over 170 hours ago!!!!! Also that never gave me my $0.50 ten day streak bonus neither and I have also messaged them in the app and showed the proofs of everything in which they confirmed everything and then told me to contact again after 48 hours if not rewarded still and I did that too and I am still waiting on the update all to no avail but I am not satisfied with all of the delays and errors that are taking place. Now I am being ignored This is really ridiculous if you ask me. They are active and online yet ignoring my attempts at reaching out to them!!!!!!!! They are no longer responding me in the chat at all no updates no nothing!!!! I will never use this app again once I get my money that I earned!!!!

    Customer Answer

    Date: 08/04/2024

    At this time, I have been contacted directly by Benjamin regarding complaint ID ********, however my complaint has NOT been resolved because:

    [In the course of reviewing your recent inquiry, we identified some unusual activity on your account. I want to assure you that safeguarding your account and personal information is our utmost priority ***** ,

    As a standard procedure and to ensure the integrity of our platform, we are conducting a thorough review of the detected activity. This process is essential for maintaining the security of our users and their accounts.

    There is no need for immediate action on your part. Our team is working diligently to resolve this matter and will provide you with an update as soon as our review is complete.

    I appreciate your patience and understanding as we work through this process ??]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** *****

    Business Response

    Date: 08/20/2024

    We sincerely apologize for the delay and the long wait you've experienced with your transaction. The delay was due to an increase in suspicious activity on our systems. However, were happy to inform you that your gift card has now been successfully processed! Moving forward, we'll ensure a timely and smooth withdrawal process.

    If your issue persists or you need any further assistance, please don't hesitate to reach out.

    Thank you for your understanding and patience.

    Best regards,
    The Benjamin Team

    Business Response

    Date: 10/01/2024

    Thank you for contacting us! To provide you with the best support, we kindly ask that you submit your inquiry through the Customer Support section in the ********************** app. This ensures that your ticket can be routed to the dedicated team for faster assistance.

    If you're unable to access the app, please include the following details when contacting us:

            A description of the issue preventing access

            Any error messages or screenshots

            Your account details

    Please note that only requests related to app access will be handled via email; other inquiries should be submitted through the app.

    For detailed instructions on how to contact support, you can refer to this article: 

    ******************************************************************************************

    Customer Answer

    Date: 10/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have done this already. You people are still owing me at least $28.40. Now Ive created yet ANOTHER ticket again so please do not tell me to submit or create another ticket!!!! My most recent ticket ID is *****. You people are still owing me at least $28.40.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *****




     

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Benjamin offers cash rewards based on completion of challenges they set for games available through their app. I completed a challenge within the required time limit and wasn't credited the reward. I contacted support and I believe, because of the sum of the reward, they are trying to get out of resolving the issue.

    Business Response

    Date: 09/13/2024

    Dear Valued Benjamin User,

    We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, weve welcomed 1 million new Benjamins, and while ******% enjoyed a seamless experience, we regret that your experience fell short. Thats why youre hearing from us today we know we didnt meet your expectations.

    Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didnt get the timely attention it deserved. For that, we are truly sorry.

    To make it right, weve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.

    Thank you for your patience and for being part of our community.

    Warm Regards,
    The Benjamin Team

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been waiting for about a month for them to give me the reward that theyve already confirmed Im owed. 5 days and Ive yet to hear anything from anyone and Im more concerned with the fact there software noticed I was about to hit a large reward on a game and then it stopped noticing when I had achieved my reward They owe me money and have intentionally done this to prevent me from getting a large reward Do not trust this company they are doing shady business

    Business Response

    Date: 09/13/2024

    Dear Valued Benjamin User,

    We strive to deliver the best Benjamin Experience to every one of our users. Over the last two months, we’ve welcomed 1 million new Benjamins, and while 99.999% enjoyed a seamless experience, we regret that your experience fell short. That’s why you’re hearing from us today – we know we didn’t meet your expectations.

    Our Customer Success Team was overwhelmed by the sheer number of requests, and your ticket didn’t get the timely attention it deserved. For that, we are truly sorry.

    To make it right, we’ve gone ahead and deposited a Money Moment (MoMo) into your account to make it right.

    Thank you for your patience and for being part of our community.

    Warm Regards,
    The Benjamin Team

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple of their game offers were false advertising, as they offer you big payouts and then refuse to payout. I spent hours playing to reach the milestones and they refuse to payout $10.39. They always use the excuse that the developer has not paid them and refuse any accountability. Once I reached out to fix the issue they started to ignore my messages, I followed up 4 different days in a row and they refuse to respond or pay the amount they offered. Then they lowball you with ridiculously low compensation compared to the false advertising reward they first offered.

    Customer Answer

    Date: 07/05/2024

    Better Business Bureau:

    At this time, I have not been contacted by Benjamin regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get ahold of them for 3 weeks now over a gift card I was supposed to receive. ****** will answer me and when I got ahold of the ******** page, they told me that nobody will answer fraud claims. Um.. all I did was play the games in the app that they offer for cash rewards. I did nothing of fraud on my account. I just want the gift card I earned

    Business Response

    Date: 06/18/2024

    ************************

    We'll pick up your ticket soon       

Benjamin is NOT a BBB Accredited Business.

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