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Business Profile

Financial Technology

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Deferit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Deferit, Inc. has 2 locations, listed below.

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    • Deferit, Inc.

      199 Water St Fl 34 New York, NY 10038-3584

    • Deferit, Inc.

      PO Box 3511 New York, NY 10008-3506

    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day - I recently tried 2x to have a bill paid ************ Water Works The first time 3/19/24 that was tried the app kept giving error after error when I uploaded the bill from the utility companys website & the app always errored out or says the bill was missing info which it wasnt. I received an email that says the bill cannot be paid online which is false. You can pay online or by phone the bill is very clear. I tried a second time 4/18/24 frustrated same error same issue with the app declining the bill saying it was missing something and it wasnt. A few days later I received a message that asked what my phone number associated with my utility bill which is the same number I use for DeFerit. I have never been asked this before with the previous bill HRSD that was paid online. There is another message I received that says this will be paid by check because there is no option to pay online which is false. You can pay online or by phone. I have a photo of the bill indicating which is the same bill I sent DeFerit 4 times. This new bill I believe was paid by check on purpose to delay payment There is no other option to confirm other than what the app sends you. I paid ****** as my initial payment and received an email saying my bill has been paid which is false which it has not & the utility company confirmed nothing has been received.

      Business Response

      Date: 04/25/2024

      We have looked into the payment method, sent  a  customer follow-up email, and successfully reprocessed the bill using the preferred payment method online.

    • Initial Complaint

      Date:04/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is claiming it negotiated a bill discount with my internet provider right away without explaining they would be charging for the service up front. When I requested a refund of the amount they continue to give me the runaround and don't want to refund the money. Alll business are supposed to have a money back guarantee if your not happy with the service. I am not interested in the service since the charges were not explained to me clearly up front. Their app that I download via the ****** Play store is not clear on the charges. They try to hide everything without telling you what your being charged for.

      Business Response

      Date: 04/25/2024

      A follow-up email has been sent to the customer. We have conducted an investigation into the ************ on the customer's account and have processed a refund in accordance with the customer's request.

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************************



       

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made multiple attempts to reach out to business however only responses are generate replies to distract or prolong with no resolution. All emails including responses are attached. Here is final attempt submitting a complaint on their site. Bill negotiation: #1: **************************** was removed to lower the bill (which I was not aware of, nor requested/agreed to this) This lowers the bill to $4/month. however am charged $60 (share of savings) Please refund the charges back to me as the service I requested for was not provided and I will update my plan back!#2 **************** there is a decrease however the share of savings charge is not accurate the savings should be 10/month. Your service offers to negotiate a better rate on existing service. The plan i originally had was Superfast 800 mbps @ $105.00/month. The plan below that is 500 mbps. I was not expecting to be downgraded 2 levels. The plan they are charging me with contract is $90/month for existing customers. Therefore with the negotiation savings is $10/month ($90 regular charge FOR ALL CUSTOMERS - $10 negotiation for this specific plan= $80/month. $10 x 12 months= 120 in savings, which brings it to $60 going to Deferit. Internet: Connect More | Download speeds up to 300 Mbps; Upload speeds up to 20 Mbps $45.00/mo for first 24 months (New customers), then $65.00/mo for months *****, then regular rates apply (currently for existing customers $90.00/mo) Your pricing includes a $10 monthly discount for enrolling in Paperless Billing and Automatic Payments using a bank account. You will receive a $10 monthly multi-product discount for 12 months if you sign up for ************** and activate a new line within 90 days of this order. I still have not received a response.I've paid off both plans and am requesting full refund back.

      Business Response

      Date: 04/03/2024

      We  have sent a follow up to the customer letting them know we have investigated the *********************; concern and provided the customer with a follow up on the result of the investigation and have  provided a refund and deactivated the account as per customer request. 

      Customer Answer

      Date: 04/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After signing up for their services and being charged $14.99 the dashboard showed that I could upload my bill and I was approved for $500. After I uploaded my bill for $361 the dashboard then changed and said I was approved for $200 and of course $70 would have to be paid upfront as the down payment. That wasnt going to be helpful so I immediately canceled the same day I signed up. I was trying to contact them to see when I would be refunded for the membership fee since I hadnt even used it theres no way to get in touch with them when you call the phone number automated service says they are 100% Online chat or email. The chat option is an automated robot with few selections and if your issue cannot be selected in the chat it just tells you they cant resolve your issue. What type of nonsense is that? I have yet to find an email anywhere on their website for them.

      Business Response

      Date: 04/04/2024

      We've sent the customer a follow-up email containing ********************'s contact information, and we've also processed the requested refund to their account.

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/10/2024, I signed up with Deferit. My debit card was immediately charged a $14.99 membership fee. I decided within a 60 minute period to cancel my account without ever using Deferit's services. I would like the $14.99 membership I never used refunded.

      Business Response

      Date: 03/19/2024

      To ensure accuracy and transparency, we followed up with an email requesting verification of the charges when we encountered difficulty confirming them. Our goal is to provide excellent service and address any discrepancies promptly and effectively.

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In order to sign up for their services I had to pay for a subscription. As soon as I signed up they said they were not supported in my state.

      Business Response

      Date: 03/19/2024

      We want to address a recent concern raised by one of our customers regarding our membership fee. Before charging any customer a membership fee, we always make it clear if our Pay in 4 service is available in their state. If it's not, we give them the option to proceed with their account and other benefits.
      We've since reached out to the customer to address their concerns and have provided a refund to their account as per their request.

    • Initial Complaint

      Date:02/27/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've canceled my subscription to this company months ago. Also several times I've had to cancel because they keep charging me. They have no customer service number and take forever to email back. They've assured me my account is canceled. Yet they're still charging me. I want them out of my bank account "NO ACCESS ". This company is a scam!

      Business Response

      Date: 03/28/2024

      We've sent the customer an email confirming that their account has been refunded and deactivated. We've also requested additional information from the customer if there are any other discrepancies or issues that need addressing

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps trying to charge my card after membership was canceled. I signed up on 12/26/23 and changed my mind after seeing the fees that they charge for their services. I canceled without using their service on 12/29/2023. I received an email saying that they had high volume of request and could not complete my request at the time. On 12/30/2023 I received an email from ******** saying sorry to see you go but still didn't cancel my subscription. They tried to take money out my account but my card was locked. I sent another email on 01/06/2024 asking them to cancel again. I received nothing but generic emails from ********, **********. This company should be investigated and closed because their business practice is not right. Every month they are trying to charge me a fee that I do not owe.

      Business Response

      Date: 03/28/2024

      We've sent the customer an email confirming that their account has been refunded and deactivated. We've also requested additional information from the customer if there are any other discrepancies or issues that need addressing.

    • Initial Complaint

      Date:02/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They led me to believe they would pay my phone bill for me and I would pay them back in 4 payments. Well they took the full bill amount of $200 out of my account and when I asked about it, they said I didn't qualify for their program. So I asked why did they take the funds from me and ******** returned the $200 back to them on 1/25/24. I have sent messages and a screenshot of my ******* account still showing due for $200. No proof of ID, ssn, picture of myself or card was needed to sign up for the program but they are now saying they can't refund me without it. I asked over a week ago why it was needed for the refund when it wasnt needed to withdraw funds and I have gotten no response. But they keep sending me advertisements. I just want back my $200 and I never have to deal with them again

      Business Response

      Date: 04/05/2024

      We sent a follow-up email to the customer and provided a refund after confirming the returned payment.

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid ***** and they barely respond and no bill was paid i want be refunded my ***** and close my account

      Business Response

      Date: 03/28/2024

      We sent the customer a follow-up email explaining why we couldn't pay their bill due to missing information and we've refunded their account.

    Deferit, Inc. is NOT a BBB Accredited Business.

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