Complaints

This profile includes complaints for Lili App Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lili App Inc.

  15 W 18th St Ste 6E New York, NY 10011-4605

  
• 

  Lili App Inc.

  PO Box 238 New York, NY 10014-0238

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   To whom it may concern,
  
  *************** to a recent email from your office to inform you that I have not received any correspondence from Liberty Home Guard in reference to my complaint ID#********.
  
  I look forward to hearing from you with the next step to take in resolving this matter.
  
  Sincerely,
  ****************

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  

  Business Response

  Date: 03/09/2023

  We received a letter from the Better Business Bureau (BBB) dated February 22, 2023, concerning the disputes you filed for unauthorized transactions within your Lili App account. ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer service and regulatory compliance seriously. 
  
  Below are the details of the activities associated with your correspondence:
  
  On February 7, 2023, you filed a dispute on 2 unauthorized transactions posted on February 3rd totaling $2,451.75 (in the amounts of $1,390.00 and $1,061.75) paid to PCA************************** ******* ****.
  On February 8, 2023, we sent a notice informing you that this dispute was not found in your favor. An additional correspondence was sent to you requesting additional documentation or evidence needed from you to reopen the dispute for appeal. 
  On February 10, 2023, you filed a second dispute for 5 unauthorized transactions totaling $1,360.53 going to PCA************************** (in the amounts of $745.00 and $482.50), ****** USA **** (in the amount of $53.03) and AVIAGAMES *** (in the amounts of $30.00 and $50.00) posted between February 7th to 9th. 
  On February 15, 2023, you submitted a police report as  evidence to file an appeal for the dispute filed on February 7 that was not found in your favor. Our Operations team informed you on February 22nd the police report you submitted did not qualify as evidence to file an appeal.
  On February 21, 2023, you filed another dispute for 7 unauthorized transaction totaling $1,317.76 going to ************************************************ (in the amount $483.00), GREATER CLV-BLUE RIDGE, ************** ($483.00), ********** ($14.74), RACETRAC118 ******** (in the amount $31.29), Marshalls (in the amount $55.07), Amazon Marketplace (in the amount $30.18) and BR FACTORY US **** (in the amount $59.61) processed between January 9th to February 8th.
  On February 22, 2023, our internal team provided you with a copy of the documentation used by our dispute team for your dispute filed on February 7th, per your request.
  On February 22, 2023, you attempted to re-file a dispute for all unauthorized transactions that you previously filed on. We reached out requesting additional information on February 24th, but no response was provided by the customer.
  On February 23, 2023, you filed an additional dispute on 02/23/2023 for 2 unauthorized transactions going to ******* SEAFOOD & WING, STONE MOUNTAI, **** ($22.12) and Family Dollar ($29.70) totaling $51.82.
  On February 27, 2023, we informed you provisional credit was granted for the dispute you filed on February 10th. 
  On February 28, 2023, you contacted Lili to refile a dispute for the transactions previously filed where no error was found. Our customer support representative contacted you requesting additional information to appeal dispute decisions where "No Error found".
  
  The dispute you filed on February 10th in the amount of $1,360.53 is still being investigated and we anticipate having final resolution by May 11, 2023. Once a decision is made, we will inform you of our decision. The disputes you filed on February 7th, February 21st, and February 23rd in the amount of $2,451.75, $1,317.76, and $51.82, respectively, were found not in your favor. The police report you submitted as evidence was rejected due to the dates provided. In your dispute you claimed your card was stolen on February 6th; however, the unauthorized transactions were conducted prior to the card being stolen, February 3rd. To appeal the recent dispute decisions where a formal "No Error found" determination was made, you will need to submit new evidence not already used in the dispute investigation. This means any additional document and/or evidence not previously submitted. 
  
  We sincerely apologize for any inconvenience. We hope this letter addresses your concerns. Please let us know if you need further assistance.
  
  Regards,
  Lili Compliance Team
  
  

  

  Business Response

  Date: 03/31/2023

  your follow up inquiry to the response we submitted for the complaint you filed with the Better Business Bureau (BBB) on on February 22, 2023. ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer service and regulatory compliance seriously. 
  
  Please note, Lili App *** could not identify or confirm a relationship with Liberty Home Guard and **************** are not customers of Lili App Inc.
  
  We hope this letter addresses your concerns. Please let us know if you need further assistance.
  
  Regards,
  Lili Compliance Team
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no effective or immediate wag to contact anyone from customer service. The customer service number they provide is sketchy when you call it. I called on 3 separate occasions and it said the same thing each time. 1) call lines are busy. You have 7 min wait time with 6 people ahead of you. 2) It will count down the people ahead of me then will randomly stop providing wait time and will say theres 20 people ahead of me and the 20 people will not change and remain at 20. 3) the last call I scheduled a call back to avoid waiting on the phone and hours go by and not one call had been received from Lili. The bot chat is limited and doesnt handle the problem Im calling for. Email support isnt timely, and doesnt give me the opportunity to handle my issue currently. There has to be a way to rectify this issue. Banking institutions should be the last businesses on earth that make it hard for someone to contact customer service.

  

  Business Response

  Date: 03/02/2023

  Dear ****,

  We have reviewed the complaint you submitted to the Better Business Bureau regarding contacting customer service. After reviewing your account, it was noted that you have been able to reach customer service multiple times and they were able to give you the information that you were looking for. May we also suggest you use email to contact customer service in the event the chatbot is not helpful, or you are on hold longer than you would like on the customer service lines.  You can also request a call back when you are in the queue so that you do not have to wait on hold.  Our customer service email is ****************************************** and you can also reach us through this email.
  We sincerely apologize for any inconvenience.  We have referred your concerns to our **************** Manager for review, as it is always our desire to provide a quality customer service experience. We hope this letter addresses your concerns. Please let us know if you need further assistance.
  Regards,
  Lili Compliance Team
  

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Lili Bank states that the delay was because the deposit exceeded their $5,000 limit.  Before the deposit was sent, a message appeared in the process that gave a "request to exceed *** limit", and Lili accepted the deposit. Their was a settlement date of February 13th and message that funds had been received on February 15th.  Yet, funds were not available to me until the evening of February 21st.  

  Per Lili's deposit and funds availability policy for fully approved Single-Member LLCs, Multi-Member LLCs,
  General ************* ******* Liability Partnerships and S-Corp accounts, the first check will be available in 3 business days. Future checks will generally be available in 2 business days (depending on account activity).

  My money should have been made available on or before February 14th as that would have been 3 business days from deposit, at the latest the 16th.

  So. there explaining is nothing but gaslighting and rejected.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  oon as I open a new business acct with my new personal bank.Funds need to be released to me immediately, so that I may close this account.

  

  Business Response

  Date: 03/06/2023

  We received a letter from the Better Business Bureau (BBB) dated February 24, 2023 regarding a check hold that was placed on your Remote Deposit Capture (RDC). ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer service and regulatory compliance seriously.
  
  On February 9, 2023, you submitted your first mobile check deposit in the amount of $6,000. Due to this check being over your current deposit limit of $5,000, we requested additional documentation to support this deposit on February 11. Our Internal team followed up with you on February 14 and February 15 since a response was not provided. Because we did not receive any additional documentation to support your deposit, the full hold period of 5 business days was applied to your check, per the funds availability policy in your Account Terms and Conditions. On February 21, 2023, you provided the requested documentation to Lili. The check hold was released and your funds were made available the same day. A notice was sent to you on February 22 informing you of the check hold status and your funds availability.
  
  Please note that exceeding the deposit limits may delay acceptance of your check and may require us to apply the full 5 business day hold disclosed in our Funds Availability Agreement in your Terms and Conditions. We sincerely apologize for the inconvenience. As we gain more experience with each customer and their deposits, we are able to use risk-based procedures to reduce our hold period.  Your check was a first time deposit that was over the limit, so did not qualify to have the hold period reduced.

  In reviewing your hold, we did note that the deposit was held one day too long.  Our Head of Operations has counseled his team to ensure that this does not happen again.  A $25.00 credit was applied to your account as a customer service gesture on February 22, 2023 to demonstrate our regret for this error. We hope this letter addresses your concerns. 
  Please let us know if you need further assistance.

  Regards,
  Lili Compliance Team

  
  

  

  Business Response

  Date: 03/24/2023

  We have reviewed your follow up inquiry to the response we submitted for the complaint you filed with the Better Business Bureau (BBB) on February 24, 2023. ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer service and regulatory compliance seriously.
  
  Lili Account Agreement Terms & Conditions outlines various limits applied to the product types and services we offer. Additionally, the Terms & Conditions explains that exceeding the deposit limits may delay acceptance of your check and may require us to apply the full 5 business day hold. Due to your first mobile check deposit being over the daily limit, additional documentation was requested on February 11, 2023 in order to accept the check. Our customer support team attempted to make contact with you via email and phone on February 14 and February 15. Eligibility to deposit a check is based on your Lili account history and risk-based factors. Since a response was never provided, the check hold was extended. You replied to our request on February 21 and your check hold was released and funds were made available the same day.A notice was sent to you on February 22 informing you of the check hold status and funds availability. On March 7, you contacted Lili requesting to have you account closed due to this incident.
  
  Per your request, your Lili account has been closed and a refund check was issued to your address we have on file. We sincerely apologize for any inconvenience this delay may have caused.  We wish you all the best in your future banking relationships. If you have any questions, please contact us at ********************************************.
  
  Best Regards,
  Lili Compliance Team

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved:

   

  I am in the process of filing a civil suit against ***** for denying me access to my money, which hindered my business operation, causing me substantial loss. I received several messages and emails from Lili. The first online message stated settlement was the 2/13, email on 2/14 stated deposit accepted with settlement in 2-5 business days, and anotheronline message stating settlement of deposit on 2/20. On February 15th, I received an email from Lili stating, Dear ********, We got some good news! $6,000.00 from Check Deposit just arrived in your Lili account. Spend it or save it, its available to you right now.  As of the morning of February 21st Plaintiffs funds were not made available. I contacted Lili as was told there was a hold on the deposit. Lili sent me an email stating they needed me to send a photo of drivers license or selfie, and something supporting why I was receiving the check from this issuer. I sent the required information but questioned the need for said requests since, his DL was sent when the account was opened; and the deposited check stated on its face it was for a settlement. Lili stated during a February 21st phone conversation that funds were on hold and the deposit would be rejected. I had previously called Lili on 2/13 and 2/17; at no time during those conversations did Lili state anything was wrong or there was a hold. In fact, Lili told me during the 2/13 call the deposit was being processed and/or funds would be made available in 2-5 business days. I filed a complaint with the **** and BBB on 2/16 and 2/21 respectively; the **** filed the complaint with the ***** On the eve of 2/21 I received an email stating yet again, my funds were yet made available.j

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Lili card for my business. They state on the website and terms and agreements that if you have a ACH or direct deposit, you will have no issues with reviewing funds. I received a ACH from a reliable bank and a legit company. I do contract work for Pilot Freight. They put my funds on hold and I contacted Lili and explained to them I needed the funds released due to having to pay vendors and payroll. They stated they would release the funds and they still havent released the funds. Which are mine. I have called and emailed and with zero response on email from the support team and still nothing from them.

  

  Business Response

  Date: 03/20/2023

  Dear ****************,
  We received a copy of the correspondence you filed with the BBB regarding a hold on an ACH deposit, disputes you filed for unauthorized transactions on your account, and the closure of your account by Lili.
  A timeline of events related to your concerns is provided below:
  ACH Hold
  Your account was opened on February 1, 2023.
  On February 15, 2023, you called  Lili customer support to inquire about an ACH deposit to your account in the amount of $27,927.00. The customer service agent informed you that they did not see the deposit in your account yet. During the call, you also asked additional questions about transaction limits for the account and the agent informed you of the limits. 
  Later that same day on February 15, 2023 and  again on February 16, 2023, you called  Lili customer support multiple times to inquire about that same deposit being placed on hold in your account. The agent informed you that the funds were currently under review by the Operations department.
  On February 16, 2023, you provided identity documents requested by Operations for their review via an email that is not registered to your account with Lili. On that same day, the funds were made available in your account and you were notified via email. 
  Within your complaint, you expressed concerns regarding Lilis advertising that we do not hold funds. We would like to confirm we follow rules and regulations related to the availability of funds and your ACH deposit was credited to your account within the allowed timeframes.  Your ACH deposit was received on February 15, 2023 and was credited to your account the morning of February 16, 2023 after we completed our review.  Your deposit was the first transaction on a new account, and due to the size required additional review.  Our advertisements state we will generally make ACH deposits available the same day, but we always have the right to hold the funds for review from ACH credits for up to 2 days under current regulations. 
  We apologize for any inconvenience.
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I need you or lili to confirm that the Address change has been made because as stated on several emails the address lili has on file is not my current address and I need confirmation that the check is being issued and sent to my current address that I have sent you several times over emails and tickets #******, ******* ******* ******* ******* ****** and so far your support has marked as solved without providing any solution or answers to them

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 02/21/2023

  We have reviewed the complaint that you have submitted to the Better Business Bureau concerning your refund check after your account was closed on February 1, 2023.
  After reviewing your account, it was discovered that your refund check was requested to be issued on February 1, 2023, but due to an internal system error, was not sent. 
  We apologize for the delay in returning your funds and you will be notified via the email we have on file for you once the check has been issued.  
  Please let me know if you have any questions.
  The Lili Compliance Team

  

  Business Response

  Date: 04/25/2024

  We apologize for the delay, but we have reviewed the complaint that you submitted to the Better Business Bureau on March 9, 2023 concerning the return of your funds after your account was closed on February 1, 2023.
  Pursuant to our account closure procedures, we sent the remaining funds to your address on record. When you contacted us to request that the check be sent to a different address, we informed you that we must wait 90 days until the check is no longer valid before we could have a new check issued. Lili reached out to you on June 9, 2023, advising you that the 90 days had expired and a new check could be issued. Lili asked for your updated address so it could send you the new check.
  On June 14, 2024, Lili reached out to you again for an updated address, which you provided. On the same day, a new check was sent to your updated address.
  We hope this explanation of events is helpful to you. Please let us know if you have any questions.
  Regards,
  Lili Compliance
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lili Bank gave me the run around on a charge made on my lili card which I used to hold a reservation on booking.com. When I checked out of Yotel I found a charge for the night on my Discover Card which I had left for incidentals. Then later saw a charge made from booking on my lili card.When I disputed the charge at lili bank they told me I would be credited in 10 days. On the 10th day I called lili due to the fact there was no credit and instead of helping me out they closed my account. Now I cannot get my money that was wrongfully charged on the lili card.

  

  Business Response

  Date: 02/22/2023

  We have reviewed the complaint you submitted to the Better Business Bureau (BBB) concerning a dispute you filed with Lili and about the closing of your account.. Your complaint was filed on January 23, 2023 and was related to a dispute you filed about a hotel payment for incidental charges in the amount of $291.60 processed on January 21, 2023. According to your complaint, this payment was made in error by the ******** AT *********** since youve been charged on your Discover card and on your Lili Account.
  A review of your account revealed provisional credit was posted to your account on February 6, 2023. However, our internal investigations team closed your account on the same day. While we cant provide the specifics related to your account closure, the difficult decision to terminate your relationship with Lili came after a detailed analysis of your account profile and assessing it with intelligence collected from sophisticated sources. On February 6, 2023, you were informed your account has been closed and a refund check for your account balance has been issued to your address of record. 
  We hope this explanation resolves any questions from your correspondence to the BBB. We wish you all the best in your future banking relationships. If you have not received your refund check by February 24, 2023, please contact us at ********************************************.
  Regards,
  Lili Compliance Team
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Card for the company in the mail yesterday. I did not apply for this card. I called the number I found online and they asked me only for the number on the card and my email address. I was hesitant but for all I could tell, this was in fact a business. After I gave her the information, she told me their fraud team would send me an email tomorrow, as they have already went home for the day. I could not get any further information about my "account". I never signed up with the company, I never asked for a card, and a card with my name on it shows up. I get stuck on hold for ever only to be told someone will get ahold of me.Well this is the next day, no email yet. I called again, same script (after waiting on hold for 40 minutes while the que states I am next in line). I normally would give it more time, but I am not sure if this is an instance of identity theft, or this company is sending cards unsolicited through a loophole because it is a debt card. Their system is clearly not designed for customer service.

  

  Business Response

  Date: 02/17/2023

  We have reviewed the complaint you submitted on February 9, 2023, to the Better Business Bureau (BBB) concerning a potential ID Theft which resulted in an account being fraudulently opened at *********** using the Lili App under your name. ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer and non-customer services and regulatory compliance seriously.
  On January 30, 2023, a Lili account was opened under your name. The account was closed on January 31 ***** and a thorough investigation revealed no other account(s) held under your name. During the timeframe from account opening to closure, no transactional activity was observed. While we cant provide the specifics regarding the account, our decision to close the Lili Account came after a detailed analysis of the account profile and assessing it with intelligence collected from sophisticated sources.  We do not report our accounts to any nationwide credit bureaus, so closure of the account will not reflect negatively on any credit reports from nationwide bureaus.
  Since your identity appears to have been compromised, we would like to suggest that you take some steps to help protect your identity and repair any potential damage:
  You may obtain a copy of your credit reports from each of the major national credit reporting agencies for free each year at **********************.  We suggest that you order copies of your reports from the major bureaus and review them to ensure there is no other suspicious activity.  You can contact the national credit bureaus and place fraud alerts on your reports with the various credit bureaus, and may be able to block unapproved use of your credit information.
  Visit the *** ***************** website.  This site provides helpful information on how to prevent potential damage when you have been a victim of ID Theft. This site provides:
  Credit Bureau contact links and phone numbers
  Sample letters
  Warning sign related to ID Theft
  Information on building a recovery plan
  Links to community resources on ID Theft prevention and how to protect your identity
  The FDIC provides a helpful booklet regarding ID Theft, When Bad Things Happen to Your Good Name.  We recommend you take some time to review it. *******************************************************;
  
  We sincerely apologize for any inconvenience. We hope this letter addresses your concerns. Please let us know if you need further assistance.
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  For the new documents I sent a police report and my cash app statements showing there was no arrival of funds to my account. POLICE REPORTS AND BANK STATEMENTS HOW ELSE CAN I PROVE MY CASE!!!!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  

  Business Response

  Date: 02/21/2023

  We have reviewed the complaint that you submitted to the Better Business Bureau concerning your dispute regarding one transaction to CashApp totaling $1,183.08.
  After reviewing your account, it was discovered that your dispute was not found in your favor on January 25, 2023. You asked for your dispute to be appealed on January 26, 2023. 
  In response to your request for an appeal, a Lili representative asked you to provide documentation that was not originally used in your dispute. On February 2, 2023, you provided screenshots of your CashApp account.  A customer service representative let you know that those documents do not provide any evidence not already taken into consideration.  If you have any other documentation that would show evidence of unauthorized activity, we will consider that information for an appeal of your dispute decision..
  In the same email thread, you asked for your account to be closed.  Per your request, your account was closed on February 8, 2023.
  You were sent the documents that were used in determining the outcome of your dispute on February 15, 2023 to your email of record.
  The Lili Compliance Team

  

  Business Response

  Date: 03/16/2023

  We have reviewed your follow up inquiry to the response we submitted for the complaint you filed with the Better Business Bureau (BBB) on February 8, 2023. ********************** is the sponsor bank and debit card issuer for Lili App Inc. Please know we take matters of customer service and regulatory compliance seriously.
  
  The initial dispute you filed for your Cash App transaction in the amount of $1,183.08 was not found in your favor. A customer service representative informed you the documents submitted did not provide any evidence not already taken into consideration.  You were provided with the documents used to determine the outcome of your dispute on February 15, 2023, to your email we have on file.
  
  Per your request, your account was closed on February 8, 2023. If you have any other documentation that would show evidence of unauthorized activity, we will consider that information for an appeal of your dispute decision.
  
  We apologize for any inconvenience this may have caused.  Please let me know if you have any questions.
  
  Best Regards,
  Lili Compliance Team
  

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  Hi I have submitted new documents and have gotten no response.