Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for a fraudulent purchase and they are now saying it will take up to 90 days which is absolutely ridiculous and Im not sure if its even legal. Id like a provisional credit while they investigate today as this is a lot of money to go missing in their fault for the security breach as I dontkeep my card in loose hands Im confident to dispute will be decided in my favor as the location of the purchase shows a whole different as well. They emptied my bank account. Please provide a provisional credit as soon as you see this *********** *********** ** ******** ******** * ******* **** *** ** ********** ******** ********** ********* *** ********* ******************************************** ****** ***************** ***************************

  Business Response

  Date: 04/28/2025

  Hello ***** *****, 
  
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 14, 2025.
  
  We understand that you are concerned about the provisional credit for your recent dispute with Caesars Sportsbook, in the amount of $1,400. Your dispute is currently under investigation. If we are unable to make a decision within the next 20 business days, we will provisionally credit your account for the disputed transactions while we continue our investigation. Please note that the investigation may take up to 90 days to complete.
  
  In the meantime, if you have any additional questions, please do not hesitate to contact our customer service team at ************** from 9 AM to 9 PM ET, seven days a week. Additionally, our chat support is available 24/7.
  
  Thank you for your patience and understanding throughout this process.
  
  Sincerely,
  OnePay 
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/28/2025 I made a purchase on *********** for $13.04. There is a deal on ******* website that says " OnePay | $10 cash back when you spend $10+ Add any credit or debit card and claim cash back with a One cash account." After purchase, I checked my OnePay *********** had received 2.6 points. (100 points = $1) After waiting a few days thinking they would update the points, they didn't. I contacted support April 1st and they stated that the offer had ended March 28th. I informed them that the offer is currently still on ******* and also on the OnePay app. I provided screenshots of the offer, as requested, from the OnePay app showing the offer was still standing until June 19th. I then received the following email: "** ******* * **** ******* *** ************ ** **** ** ******** *** ***** **** *** ********** ** **** *** ********** **** ******* *** ***** ******* ** **** *** ******* ** ******* **** *** ******* ******* **** **** **** ****** ******* ********* * **** ********* *** *** ************"After speaking with the supervisor I was told that I would receive a follow up email within the next 3 days. The email I received: "** *********** ** ** ********* ** **** ******** ******* ** **** ******** *** ********** ****** *** ******** ******* *** ********* ********* *** ** ******* *** *********** *** ******** ** ** ********* ***** ****** ****** *** ******* ***** ** *** *** ***** ** ********** ****** ****** *********** ** ****" I emailed back and stated that I did purchase through ******* using OnePay wallet but it would not let me proceed without entering the card information also. I did not receive a follow up and had to send another email to even get a reply stating:"We are only able to assist with this type of request during our regular phone support hours. Please reach back out via phone at ****************" I have called twice and been put on hold for a ridiculous amount of time before the call suddenly drops.

  Business Response

  Date: 04/28/2025

  Hello ****** ********,

  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 14, 2025.
  

  To clarify, as outlined in the Rewards section of our website, to be eligible for this promotion, the qualifying transaction must be completed using your OnePay Wallet.
  Specifically, new OnePay Wallet customers can earn a one-time Welcome Bonus of ***** points (redeemable for $10 cash back) on their first $10+ purchase at ******* made through OnePay Wallet.
  
  After reviewing your transaction, we found that the purchase was not completed using the OnePay Wallet, which is why the promotional offer was not applied.
  That said, as a one-time gesture of goodwill, we have added a $10 credit to your OnePay account (Savings Pocket). We hope this helps offset any inconvenience and reflects our commitment to your satisfaction.
  
  If you have any additional questions, please dont hesitate to contact our **************** team at **************, available from 9 AM to 9 PM ET, seven days a week. You may also connect with us anytime through our 24/7 in-app chat support.
  
  Thank you for your patience and understanding throughout this process.
  Sincerely,
  OnePay
  

  
  

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been locked out of my account with all my funds without any notice my children can not eat nor can I feed my newborn his formula I was told I would have to wait 2 days I have no other means to feed my children

  Business Response

  Date: 05/06/2025

  Hello ****** *****,
  
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 28, 2025.
  
  We sincerely apologize for any inconvenience caused by the temporary restriction placed on your OnePay Cash account.
  
  As part of OnePay's ongoing commitment to protecting our customers, we regularly perform comprehensive account reviews and employ advanced automated fraud detection systems. On this occasion, our systems identified unusual activity on your account, prompting a detailed internal review to verify the legitimacy of all recent transactions. This precautionary measure is crucial for safeguarding your personal information, preventing unauthorized activities, and maintaining the security of your account.
  
  We are pleased to inform you that this review was successfully completed on April 14, 2025, and your full access to your OnePay Cash account has been restored.
  Also, if you have any additional questions, please do not hesitate to contact our customer service team at ************** from 9 AM to 9 PM ET, seven days a week. Additionally, our chat support is available 24/7.
  
  Thank you for your patience and understanding throughout this process.
  
  Sincerely,
  OnePay

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the extremely poor customer service I have received from **********************. Despite multiple attempts to resolve an issue with your support team, I have encountered delays, lack of communication, and completely ineffective responses.Specifically, I made an instant transfer of $50 through your platform. The keyword here is instant, yet the transaction was anything but. When I contacted customer support to inquire about the issue, I was told that the funds might be returned to my account by April ****** am I supposed to wait until April 15 to get my money back? I dont need my money on your scheduleI need it now, which is why I used an instant transfer in the first place. The delay caused me serious inconvenience and financial stress, and your representatives failed to offer any real solution or sense of urgency.This situation is unacceptable and has severely damaged my trust in your service. I request that this matter be escalated to a supervisor immediately and that I receive a full explanation as well as a timely refund.I expect a professional and prompt response. Thank you for your attention to this matter.

  Business Response

  Date: 05/05/2025

  Hello **** ******
  
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 26, 2025.
  
  Please accept our sincere apologies for the inconvenience you experienced with your recent transfer request. We understand how important it is for you to move funds seamlessly.
  
  The transaction was placed on hold while OnePay conducted an internal review of the new transfer details added to your account. This review took up to 24 hours, during which your transfer remained pending. Once we verified the information, we released the transfer and sent you a confirmation email.
  Later that same dayApril 11, 2025the transaction was completed and $50 was applied to your account. Additionally, due to the processing delay, no fees were assessed.
  Thank you for your patience and understanding throughout this process.
  
  Also, if you have any additional questions, please do not hesitate to contact our customer service team at ************** from 9 AM to 9 PM ET, seven days a week. Additionally, our chat support is available 24/7.
  
  Thank you for your patience and understanding throughout this process.
  Sincerely,
  OnePay

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there is someone that had stolen my credit card numbers and was using them> I contacted Onepay several different times and even provided them with police reports stating that the charges was unauthorized. One pay refused to give me all my money back that the charges are unauthorized.

  Business Response

  Date: 04/24/2025

  *** ****** ******* ********* 
  ********* **** *********
  
  Hello ****** *******,
  
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 11, 2025.
  
  We have thoroughly re-reviewed the following dispute claims:
  ************** for $343.97
  ************** for $777.99
  ************** for $240.00
  
  After a detailed evaluation, we regret to inform you that these claims were not found in your favor, and the original determination remains unchanged. Below are the key reasons for the denial:
  
  The transactions were made using a digital wallet created by the customer
  The token used for the transactions was generated on a known device previously associated with your account
  There were no personal information changes made during the disputed transaction period
  Customer participation was confirmed through a Yes response to a two-way fraud SMS sent from a known phone number associated with the merchant
  Additionally, wed like to confirm that the disputes associated with the following claim IDs were credited directly by the merchant:
  ************** for $99.82
  ************** for $74.85
  
  If you have any further questions or need assistance, please dont hesitate to contact us:
  Phone: **************
  Hours: 9 a.m. to 9 p.m. ET, 7 days a week
  Email: **********************
  We appreciate your patience and understanding throughout the process 
  
  Sincerely,
  OnePay
  Customer Advocacy Team
  
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This company was aware that my iPhone was stolen and that the person who had my phone was making purchases. I sent over two police reports. The part that there iPhones each time I made changes to the new iPhone it was automatically going to the other phone. ***** had to help me change my ****** email so my new info would go to the cloud and be sent to the other phone. This card was not the only thing compromised 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 05/20/2025

  Hello ****** *******,
  
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on May  7, 2025.
  
  We have thoroughly re-reviewed the following dispute claims:
  ************** for $343.97
  ************** for $777.99
  ************** for $240.00
  ID- *********** for $120.00
  ID -*********** for $160.00
  
  After a detailed evaluation, we regret to inform you that these claims were not found in your favor, and the original determination remains unchanged. Also, the additional information you provided (police report) has been reviewed before making a final decision. Below are the key reasons for the denial:
  The transactions were made using a digital wallet created by the customer
  The token used for the transactions was generated on a known device previously associated with your account
  There were no personal information changes made during the disputed transaction period
  Customer participation was confirmed through a Yes response to a two-way fraud SMS sent from a known phone number associated with the merchant.
  
  Additionally, wed like to confirm that the disputes associated with the following claim IDs were credited directly by the merchant:
  ************** for $99.82
  ************** for $74.85
  
  This notice serves as the final resolution of your disputes for the above-referenced transactions. If you have any additional information that has not yet been submitted, please provide it for further review. Otherwise, we will consider this matter closed. 
  
  We appreciate your patience and understanding throughout the process. 
  Sincerely,
  OnePay 
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our office represents *** **** ****. *** **** has a OnePay card that his social security benefits were deposited on around March 26, 2025. Someone by the name of ****** **** hacked into OnePay's system and stole the benefits from the card in four separate transactions. This person's name is shown on the OnePay transactions. ****** **** locked *** **** out of his OnePay account by changing the phone number associated with the account. *** **** filed a fraud complaint with the company, but they have informed him that no fraud existed, and they refuse to refund the money. *** **** is a disabled senior who is currently living in his vehicle. On 4/7/25, I spoke with OnePay and asked them to reopen the claim. I also asked to speak with their attorney, but I was informed this was not possible. This poor senior needs these funds to survive, and it is obvious that OnePay's system allowed a hacker to take the funds. OnePay provided a ticket number for this compliant: *******. *** **** is in the process of reporting this federal crime to the *** since the theft was the theft of Social Security Benefits.

  Business Response

  Date: 04/30/2025

  Hello, **** ****,
  
  Thank you for bringing your concerns to our attention. Below is OnePays response to your complaint, received on April 24, 2025.
  
  We have re-examined your dispute claim for $1,197.00, initiated on April 2, 2025, and reached a final determination.
  
  Our investigation confirmed an error, and the claim has been resolved in your favor. Your account was credited $1,197.00 on April 22, 2025. This credit is permanent, and any related fees have been adjusted accordingly.
  
  If you have any additional questions, please contact our customer service team at ************** between 9:00 a.m. and 9:00 p.m. ET, seven days a week. Chat support is also available 24/7.
  
  We apologize for the time taken to resolve this issue and for any inconvenience it may have caused. Thank you for your patience and understanding.
  Sincerely,
  OnePay

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase for $108.79 as a Cash+ customer using ********************** debit card at ******* on 3/31/2025. Earned 10.9 OnePay points based on 1 point for every $10 spent. As a Cash+ customer, at least a portion of this transaction should have earned 3 points for every $1 spent up to $150 monthly max, which had not yet been reached for March. Contacted support via chat on 4/2/2025 and was advised this would be sent to another team to resolve. No further communication from this team as of six days later.

  Business Response

  Date: 04/24/2025

  Hello ***** ***** 

  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 8, 2025.

  We understand that you have expressed concern about your recent dispute regarding missing points for a transaction made on March 31, 2025, in the amount of $108.79. We have reviewed the claim and would like to provide an update.

  Your dispute is currently being investigated, and we do not have an outcome to report at this time. We are working diligently to resolve this matter, and you will receive an update via email as soon as it becomes available.

  In the meantime, if you have any additional questions, please do not hesitate to contact our customer service team at ************** from 9 AM to 9 PM ET, seven days a week. Additionally, our chat support is available 24/7.
  
  Thank you for your patience and understanding throughout this process.
  Sincerely,
  OnePay

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, ****, my wallet and iPhone were stolenalong with my OnePay debit card and access to my digital wallet. The thief, ******** ******* **********, was arrested 3 days later, found in possession of my card, and confessed in writing. He is currently awaiting trial (************, ** Case #**********). I filed a police report the same day (********* ** #**********; **** ****** ** ************ and immediately disputed the unauthorized charges with OnePay.Despite clear evidence of criminal theft, OnePay denied my disputesciting tokenized wallet data and claiming known devices were used. I submitted police reports, court records, and the confessionyet my appeal was denied on April 4, ****. I have received no refund, no acknowledgment, and no further communicationdespite 17 phone calls, 28 chat attempts, and over a dozen emails.The outcome has been devastating. My phone and iWatch were disconnected, and my iWatch was linked to my medical team to monitor seizures and cardiac activity. The stress of this process led to seizure-related hospitalization, and my mental health severely deteriorated. My doctors confirmed that the stress from OnePays handling contributed directly to the crisis.I am requesting a full refund, written apology, and reimbursement of costs related to reconnection and medical harm. I also respectfully ask the BBB to revoke any accreditation, issue a consumer alert, and make this complaint public. OnePay failed me not just as a customerbut as a human being in crisis.

  Business Response

  Date: 04/30/2025

  Hello *** *******,
  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint, received on April 6, 2025.
  
  We have conducted a thorough re-review of your dispute claim with ID ***********, and our original determination remains unchanged. Accordingly, the claim was not resolved in your favor. All the documentation you provided was carefully considered before reaching this final decision.
  
  The claim was denied for the following reasons:
  The account was intentionally funded during the dispute period, despite your claim of being hospitalized at the time.
  There were multiple undisputed transactions during this period, including internal transfers, account funding, and card usage.
  There was no evidence of account takeover, and no changes were made to personally identifiable information (PII).
  
  The documentation you submittedincluding court filings and a police reportdid not reference OnePay charges and was determined to be unrelated to the disputed transactions.
  
  If you have any new information that was not previously submitted or considered, please feel free to share it with us so we can review it as part of our ongoing investigation.
  Also, if you have any additional questions, please do not hesitate to contact our customer service team at ************** from 9 AM to 9 PM ET, seven days a week. Additionally, our chat support is available 24/7.
  
  Sincerely,
  OnePay
  
  
  
  

• Initial Complaint

  Date:04/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/25 I was told my account was under review and that I would receive and update after five business days. Yesterday made the 5th day and after calling I was told the same thing I have been being told for over a week. The internal team is investigating and someone will get back to you.

  Business Response

  Date: 04/28/2025

  Hello ***** ******,
  
  Thank you for bringing your concerns to our attention. Below is OnePays response to your complaint, received on April 5, 2025.
  
  Our investigation confirms that the remaining balance of $268.48 was successfully transferred to your linked external bank account on April 7, 2025. During that same review, your OnePay account was temporarily restricted while we assessed recent activity. The assessment determined that certain transactions did not align with the terms of your Account Opening Agreement, and the account has therefore been closed.
  
  We regret any inconvenience this situation may have caused and appreciate your patience throughout the process. Should you have further questions, please reach out to our **************** team at **************, available seven days a week from 9 a.m. 9 p.m. ET, or use our 24/7 live-chat service.
  
  Thank you for your understanding.
  Sincerely,
  OnePay

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a loyal long term customer for one and deposit over $9k per month from payroll. I have never filed a dispute with ONE and have been a loss as l and very low maintenance member of their institution. After years of loyalty I had a situation come up where my funds were drained over 12 transactions via Whatnot (March 12th total of $2600). One thing to note, I never received a single fraud text, alert, or email notifying me of multiple repeat transactions or asking for approval of the transaction. The app notifications are extremely unreliable and always have been, they are very hit and miss and 95% I receive no transaction alerts through app push, text or email. If I do its typically hours or days later. In this case I found out that my payroll deposit that came in on March 11th had been drained when I went to fill my gas tank up and my ONE debit card declined on the morning of March 13th. I instantly called to notified one, I then reached out to the vendor who told me to file a dispute with ONE. I also filed a police report with my local department. My Apple Pay and other debit cards were also compromised. I reached the vendor and they directed me to dispute. After being promised I would receive my stolen funds back by the 4/3/25 and after waiting since 3/19/25, on 4/2/25 I get a generic denial email. You completely strung me along and made a dire situation even worse. Its greatly affecting my family and I and is literally is killing me. Its caused much panic and anxiety and ONEPAY just abandoned me when I needed the most! My Case # is **********C All of these charges were unauthorized and fraudulently placed. They were extremely unexpected and put my family and I in deep peril. I need to find a way to recover with ONEs help, not left out alone and solo! I really need access to these funds to cover the bills that were missed last month, I need a real investigate into my history with ONE, my loyalty and to return it back to me.

  Business Response

  Date: 04/21/2025

  Hello ***** *******,  

  Thank you for bringing your concerns to our attention. Please find below OnePays response to your complaint received on April 2, 2025.

  We attempted to reach you by phone to discuss your claim and your concerns regarding the claims process, but were unsuccessful. Multiple attempts were also made between April 2 and April 4, all of which were unsuccessful.

  Our team conducted a comprehensive review of claim **********C and confirmed that the decision to deny the claim was correct. We found sufficient evidence to support the denial, which is outlined below:
  Your account has an established history with the merchant over several months, and no prior transactions with this merchant have been disputed.
  The spending pattern of the disputed transaction is consistent with previous transactions (i.e., **************************** quick succession).
  The device used to authorize the disputed transaction matches the device used for other undisputed transactions with the same merchant.

  OnePay observed that your account was funded by an incoming transfer shortly before the disputed transactions occurred, indicating that the individual executing the transactions was aware of the account balance.

  This notice serves as the final resolution of your dispute referenced above. 

  Thank you for bringing this situation to our attention.  Please let us know if you have any further questions, as you can contact us directly at: 
  Telephone:  **************
  From 9 a.m. to 9 p.m. ET, 7 days a week 
  Email: **********************  

  Sincerely,
  OnePay
  Customer Advocacy Team