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Business Profile

Financial Technology

OnePay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Reviews

Customer Review Ratings

1.03

Average of 32 Customer Reviews

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Review Details

  • Kira A

    Date: 06/07/2025

    Terrible service do not recommend. They dont actually help you through customer service. Their card also isnt compatible with many services and sending money to your one pay is basically impossible. They dont help and they will never delete your account. They just want to charge a $12 inactive fee for their own problem. I wont be paying and they can figure out the issue themselves.

  • Cherelynn P

    Date: 05/27/2025

    I would give it a zero, but it wasnt an option. After talking to the most ignorant customer service supervisor, he tells me that I do not have a residential address through the post office and I have lived here for 2 years receiving mail every day. They will not override the address and I cannot get my $10 bonus for using the app. They refuse to give me an address or phone number and tell me to contact the post office to prove to them that I have a residential address through them. My address is fine when they take my payment, but they refuse to acknowledge it on my account. Discrimination towards my RV park residents over our address.

  • ASHLEY D

    Date: 05/08/2025

    Awful card. It can inly be used at *******. You cant get your money out. The app is designed so I thought I was transferring the funds from the card back to my actual bank account. Instead it transfered more money into the one card making my normal account overdraft. The customer service is awful.

  • heather d

    Date: 05/06/2025

    Had a fraudulent charge on my card for $154 in ***** mind u I live in **. Filed the dispute and they told me they had evidence it wasn't fraud. Still haven't heard back from them to show me the evidence of the charge. What a joke

  • Kellie P

    Date: 04/28/2025

    No stars. They just stole $300 from me and refuse to give it back. DO NOT GET THEIR CARDS OR USE THEM!!!! THEY ARE SCAMMERS AND REFUSE TO RELEASE MY $300 deposit!!!! Scammers scammers scammers!!!I will be calling the police to file a theft report as well.

  • Derek R

    Date: 07/10/2024

    Ive been waiting for over a week to try to link my one account with my federal credit Union. One finance will not send an email to verify account. Basically will not let me take my money out of my account. Im ready to file a lawsuit.

  • Robert J

    Date: 07/09/2024

    My account was compromised twice. In *** to and June. I was compensated in ten days for *** and denied in June. My account was locked, email and phone number changed. Password to email changed. Can not use it anymore. This company is a ripoff. Its not even a bank Its a technology firm

  • Doretha W

    Date: 07/05/2024

    I have been trying to pay this company out for over a week and due to them not offering any other way to make a payment there is no other option but to pay electronically. I have attempted to communicate with them via phone and email but they continue to try to over charge me by adding a few hundred dollars to the account after the first few days and now they have added an additional ******* to my bill in which my bank is not allowing to go through because if differs from the amount I communicated to my bank. It seems like these people are committing fraud and I have communicated this to them via email but no response. I called them to ask if they had a mailing address so I could mail the payment but if course I was told no and that I could only do it electronically which is strangely increasing by the day.

  • jamesebillings

    Date: 06/21/2024

    ********* with the worst customer service I have encountered in my life. They refused to close my account for more than 7 months despite zero balance, zero transactions, zero debt. During each of the roughly 9 attempts I made to close my account prior to contacting BBB to lodge a formal complaint, I was told it takes 3 months to process and despite that, and my patience, nothing was ever done and I was ignored repeatedly. Under no circumstances should anyone ever give these people money. They should be shuttered. All customer service out of *****/SE Asia and it is impossible to get any actual assistance. They repeat boilerplate nonsense ad nauseum and ignore valid requests for action.

  • Cheryl H

    Date: 06/07/2024

    I would not recommend this card at all especially for direct deposit. Your money will vanish and you will be asked to verify your identity by giving a code that you never receive. Something is definitely not right with this company and customer service is a joke. They will just take you in circles. If you link another account to your ********************** account and transfer ************************. The funds will disappear from your one account but will never make it to the account you transferred it to. One customer service will say wait 1 to 3 business days and after 3 business days theyll say give it 7 to 10 business days and it keeps going on and on. I recommend taking screenshots of any deposits or transfer transactions for your records when using One.

OnePay is NOT a BBB Accredited Business.

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