We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Technology

Revolut Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for Revolut Technologies Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Revolut Technologies Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a wire from Circle onto my Revolut account on March 14 long story short Revolut decided to close my account after 22 days they havent sent back the ******* I sent on March *************************************************************** they keep failing to refund the funds

      Business Response

      Date: 04/13/2023

      Hi,
      Unfortunately, we were not able to locate your account based on the email you are contacting us from or details given in your complaint received through BBB.
      Please, provide us with more details connected with your Revolut account, such as: phone number, email address, address. This may hopefully allow us to find your account, to investigate the issue that led to your complaint, and to work on making things right for you. 
      Please keep in mind that the legal timeframe for us to send a Final Response Letter to your complaint will be 15 days since the moment you get back to us, providing the necessary details, which we need to find your account in the system.
      If you are contacting us to obtain assistance from our support team, which is available 24/7 via the in-app chat, and which will be able to assist you in real time, then please, follow this link to be redirected to the in-app chat right away: ****************************************** (open the link from your mobile where the Revolut app is installed).
      Alternatively, please navigate to the Home menu, which is the first tab in the menu bar. Then, press on the Profile icon, on the upper-left corner? :question_mark: Help? New chat.
      Best regards,
      Complaints Team
      Revolut

      Customer Answer

      Date: 04/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      Transfer for the reversal was pending for 14 days and now this clowns are having tech issues they have kept my

      momey from for more than 5 weeks 

       
      *************************

      ******* **** ***

      account number ************

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 05/11/2023

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 05/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

       

      P.D Revolut shouldn't have a banking license and shouldn't be allowed to do business anywhere crooks

      Sincerely,

      *************************



       


    • Initial Complaint

      Date:02/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against Revolut Bank regarding a significant issue we have been experiencing with their wire transfer and ACH services.Every time we initiate a wire transfer or ACH from our bank account with Revolut Bank, their name is displayed as the payer instead of our business name. This mistake has caused all our wires to be rejected and sent back to us, resulting in extra fees for both the outgoing and rejected wires.This is a bank mistake and not our mistake, and it has caused us significant financial hardship. No other bank in ***************** sends money from a bank account and places their name as the sender, which makes this situation particularly unacceptable.We have attempted to resolve this issue with Revolut Bank, but to no avail. Despite being a bank mistake, we have been required to pay for multiple wire fees in both directions.We believe that this issue is unfair and unjust, and we are seeking your assistance in resolving this matter. We request a refund for the bank mistake, as well as ensuring that Revolut Bank takes the necessary steps to correct the situation and prevent similar issues from occurring in the future.Thank you for your attention to this matter.*********,********************2 wires send, showing the amount mins the $10 we paid to initiate the wire, then we got back both wires minos more fees.we want our$20 fees back, plus what we got charges for the wire being kicked back, 10+4 more, so $34.

      Customer Answer

      Date: 02/28/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:02/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account number: ************ Account balance: $5,385.88 Around the beginning of August I tried to use my account which at the time was my sole savings/ account and contained all my money. The banking app Revolut let me know my account was limited which pretty much means I cannot use it, or cannot take any any money out so effectively disabling me from using any of my money. I have asked numerous times what is going on, why, and if there is something I could do at all or somebody I could talk to. They gave me the same response 10+ times like it is a template. Theyve been saying they will contact me once they know whats happening and are apparently not allowed to tell me any details . I was just pointed in your direction as a possible means of help. Please let me know if theres anything that can be done.

      Business Response

      Date: 02/14/2023

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company will not delete my account and requires me to provide sensitive information that I do not want to provide. I never signed up with the company yet they continue to send me unwanted solicitations. The refuse to stop sending me these electronic messages and demand I provide them private information in order to do so. I do not trust this company and I feel they are attempting to commit fraud.

      Customer Answer

      Date: 02/25/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Revolut Technologies Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/16/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe that Revolut has incorrectly restricted my business account, Flatlands Digital. All requested KYC documentation, as well as additional business info was promptly provided with no further questioning. However since November 18th, I have not been able to use my cards despite receiving *zero* written notice of my account closure. I request Revolut promptly reopens my account.

      Business Response

      Date: 12/22/2022

      Thank you for your message.


      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.


      Please find a copy of our response attached to this email.


      Kind regards


      Revolut Team

      Customer Answer

      Date: 12/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Providing notice of account closure via a chat message that I prompted is not how a financial institution should behave. Furthermore, I believe Revolut has not acted in good faith as I provided all requested documentation. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

      Business Response

      Date: 01/12/2023

      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email, and we will be happy to assist.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      16th February, 2022 I made an outward transfer of $6000 to one of my payee namely Sana Exports in ***** through the Revolut app on my phone. I have made several other outward transfers and therefore assume this transaction would follow the same course. However, to my surprise when I went to transaction summary ( Exhibit 1) , I noticed that my transactions had got duplicated. This further visible when viewing my February statement marked in yellow (Exhibit 7) where the both transactions have clearly identified. The former transaction of $6000 I had initiated it and the second transaction of the same amount to same beneficiary the Revolut system had duplicated.I immediately within five minutes of the transaction informed Revolut in app chat as that was the only source of communication permitted by Revolut as there was no phone number to communicate any transaction errors or such grievances. My chat session with representative *** initially, followed by the fully narrative with several other representatives who were involved as this is how the Revolut chat sessions work with several representatives handling ones case, the full chat session is shown in Exhibit 2 Despite my insistence in the Chat session (Exhibit 2) that I had no way to recovery the funds from the beneficiary as he is different country and my transaction was with **** Exports only on one off basis. Revolut representative keep on telling me to recovery the funds from the beneficiary. This is despite they acknowledging that there was error on their part and even if for a moment we assume that I had initiated the second transfer (which I did not), I had cancelled the second transaction within 30 minutes which is what Revolut stated was the time limit required to cancel such transfer. ******* did not recover the funds when in fact the error was made by the app or the system based on Technical glitch. In fact, this was duly acknowledged by Revolut representative **** in her response (E 3)

      Business Response

      Date: 10/11/2022

      Thank you for your message.

      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.

      Please find a copy of our response attached to this email.

      Kind regards,
      Revolut Team

      Customer Answer

      Date: 10/17/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       Despite the detailed explanation given on the complaint raised by me, the most important issue which is mentioned by Revolut in their own emails and terms and conditions which states, and I quote

       

      "You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. "

       

       Clearly, based on the above, the full wordings of which I have attached in the following document (Exhibit 5) which I have highlighted in yellow that clearly articulates that if it is remittance transaction it can be cancelled within 30 minutes. I have further attached my chat sessions as well as several confirmations from Revolut acknowledging that I initiated action to cancel the transaction within ************************************************************** even sooner (as soon I noticed the duplicated transaction).  Exhibit 6(Attached) clearly illustrates that funds have not reached the beneficiary bank and it took several hours before the funds were routed to other correspondence bank which Revolut uses. Further,my chat session (Exhibit 2) outline that the I notified Revolut within 30 minutes of the remittance.

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 11/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The assertion made by Revolut about the timing about the initiation of the transaction and my notification about the duplication is not in consistent with my chat log which I have attached. I contacted revolut within few minutes of the duplicated transaction, where  the revolut representative *** give me wrong information stating that I can cancel the second transaction within the app itself, which Revolut knows cannot be done. Revolut can give all the reasons they wish, however I have evidence within Revolut App along with time to collaborate my timings that I had in fact requested cancellation of the second transaction with 30 minutes window, revolut terms and conditions provide for remittance to be cancelled with 30 minutes. If Revolut staff are unaware of their tools and the way to navigate and resolve issues, it is not the fault of the customer .


      Also, Revolut providing offers such as free update for two month is not helping me as I have not used Revolut since my funds have been drained from my account as what would I do with 2 months of upgraded features when the funds that belong to me have been  lost due to poor coordination among Revolut service points. I have attached my chat details showing the timing and it is very clear, I have initiated the complain about the duplicated transaction with 30 minutes.



       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 11/21/2022

      To whom it may concern,
      Thank you for your message.
      If the customer has additional questions or concerns, he/she is invited to reply to our final response letter directly via email, and we will be happy to assist.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently opened an account to because I liked the idea of the single use cards I added ****** usd to my account from my virtual business card with Apple Pay to pay my bills upon doing so they restricted my account and wont let me access my money and keep asking me for a picture with my card that I DO NOT HAVE because I used a virtual card I just want my money and my account back so I can get my money and be done with them

      Business Response

      Date: 09/08/2022

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I never received anything from them there company is a complete fraud 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 10/06/2022

      To Whom it may concern,
      Thank you for your message. 
      We are sorry to hear that the customer didn't receive our response via email. We will resend the response once again to his email address registered in our system ********************* We also advise the customer to check the spam folder in his email.
      If the customer is facing any issues or has additional questions, he is invited to reply to our Final response letter and we will be happy to assist. Alternatively, he can also contact our **************** via email on *************************************************************.
      Kind regards
      Revolut Team

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7th I received an email stating that my account was being closed without reason or warning. In this email I was informed that I would be able to transfer the remaining funds out of my account. However, this was false there are restrictions placed on my account that prevents me from doing so, restriction from my own money. I have been communicating via in app in an attempt to have my money transferred to me but this has been no help. It has been over 30 days and not only have I not received my funds, the customer service has zero answers and zero updates as to when I will receive my funds. I am disgusted at how this situation has been handled. My money is being held without reason. You all need to transfer my funds out of this account now. There is no valid reason that it should take this long.

      Business Response

      Date: 08/29/2022

      Thank you for your message.
      Please be informed that we have addressed the issue and sent a response to the customers formal complaint directly to his/her email address registered in our system.
      Please find a copy of our response attached to this email.
      Kind regards
      Revolut Team

    Revolut Technologies Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.