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Business Profile

Food Delivery

Bake Me A Wish!

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Bake Me A Wish!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bake Me A Wish! has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incompetent company. Advertises Cakes they don't have in stock. Then doesn't tell you till when it's supposed to ship at the last minute, that sorry you have to pick something else we do have. Then another order that I ordered weeks in advance and they again wait till last minute to say sorry because of weather we have to send it 4 days earlier then what you wanted , and of course the incompetent company offered from there first s**** up a discount on my next order. Guess what the lady never sent me the discount to use . I'm done doing business with company that's now incompetent and after two orders and I'm a regular customer, not anymore, yall don't care to communicate with customer and your misleading advertising products you actually don't have but take customers money with no problem. The refund amount listed is from the last two orders

      Business Response

      Date: 09/09/2024

      A full refund was issue on the order due to the unavailable delivery date due to extreme heat in *******. Additionally, the gift order was shipped to arrive for the first available delivery date so the special occasion would not be missed. 

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gluten-free red velvet cake for my daughter's birthday. The wrong cake was shipped and I promptly called to have it replaced. I was told it would arrive the next day but it did not. It was too late to find another ***** on a Saturday evening who could replace the cake and my daughter went without a cake for her birthday. The company was defensive, unapologetic, and refused to refund the full amount of the order as I had added the candles, a ***** bear, and a cookie tower. After all of the heartache this experience caused my family, I believe a full refund is the least they could do. The food items that did arrive were dry and incredibly small. I never leave reviews but I hope to save someone from having the same horrendous experience that I had.

      Business Response

      Date: 03/28/2024

      A personal apology email has been sent to the customer by our ************* Manager. A full refund of the order has been issued. 
      Kind regards,
      *************
      **********************
      T: ************
      E: ***************************************

       

    • Initial Complaint

      Date:01/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Jan. 12, 2023 at 1:23pm for a sour cherry pie to be delivered on Jan. 16, 2023 to the recipient, whose address information I provided. I received confirmation of the order and my credit card was charged the full amount, but the order was never shipped and I never received a tracking number. The total cost of this transaction was $72.46. This includes the charge of $24.46 for expedited shipping. I attempted to email them directly, but failed to receive any kind of response. I attempted to call them, but the automated line continues to go silent when trying to connect to an agent. I want my money refunded in full ASAP and their website shut down, because people need to know this looks to be a scam. My order # is ********. Please help in resolving this issue.

      Customer Answer

      Date: 01/17/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    Bake Me A Wish! is NOT a BBB Accredited Business.

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