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Business Profile

Food Delivery

Freshly Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for Freshly Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Freshly Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** has been terrible. They changed my delivery date from the desired date I had. When I called to inquire more about it and the possibility of canceling the order, the rep went ahead and canceled it anyways even though I decided against canceling when they said the best they could do was give me a credit. I then called back on the scheduled delivery date shocked they canceled it and have been on a call requesting the full refund for 2+ hours. Their support team is incompetent of listening to you or handling the actual problem presented.

    • Initial Complaint

      Date:08/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The store didn't ship but he refused to refund the policy is very bad and she said it will be shipped in 2 days,freshly helped me cancel the shipment but didn't get my money back,He said he refused to refund

    • Initial Complaint

      Date:08/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a cancellation 2 days before delivery and I was still charged, I contacted them multiple times for a refund and it was rejected,Hope you guys can help me get them to refund me thanks?

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my order and they won't give me a refund. i donot need credit?they can only refund it to me on Store credit.Transaction Information Type Sale Amount $32.15 USD Transaction Date Aug 06 2022, 01:18 AM CDT Order ID ******** Approval Code 25702C Status Settling They can cancel the order. But it can only be returned to In Store Credit. **************** doesn't deal with the problem just puts me on hold and hangs up. Trick me into being processed and hang up. I've tried many times with the same result. It's outrageous what they're doing. Force me to buy it. Please deal with this matter. thank you

      Customer Answer

      Date: 09/04/2022

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *************

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Freshly sent me a marketing email. I opened the email and read it. I also went to their website to see if anything was new or different. They used this activity to reactivate my membership. My membership was canceled 2 years ago. If I had not noticed and read an email from me then. They would have charged my card and shipped me product. I called them and they said yes. They were in the process of charging my card. And they said yes it was because I opened their marketing email. I managed to stop the charge to my card, but only by luck. This is an unethical and possibly illegal practice. I did NOT request anything from the.

      Customer Answer

      Date: 08/27/2022

      Better Business Bureau:

      At this time, I have not been contacted by Freshly Inc. regarding complaint ID ********.

      Sincerely,

      *******************

    Freshly Inc. is NOT a BBB Accredited Business.

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