We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garment Restoration

AlterKnit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garment Restoration.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around March 25th 2025, I contacted Alternknit ( found them on line ) to repair a moth hole in my blazer. The owner sent me a ***** sticker in order for them to ***** the damage and advise the price for repair. I sent out an email to Alterknit to see if they received the blazer and get an update on price to repair. Reply advised it's under review. Since then I've sent messages and left phone messages with no responses . Pls be advised, my original address at the time of the transaction was ************************** I'm now living at ***************************************** Pls advise if you require any additional emails corrispondance or paperwork from Alterknit? Thank you,***** ********

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/19/24 I sent a men's blazer to this company for repair.On 2/28/24 I prepaid ****** to this company to proceed with the repair. I was told to expect the garment within 45 days.On 4/19 I called regarding the repair, and was told that they could not locate the garment in their shop, and that they would call me back by Monday 4/21.I never received a reply, and have left numerous voice mails and emails with no response.I am now out the ******, as well as an expensive blazer (replacement value in excess of ******).

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a ********************* sweater and a green *** and Bone to AlterKnit to repair holes in them. It was too cost prohibitive to repair both so I decided to just have the *** and Bone sweater repaired. I was quoted a price of $225 which was charged to my credit card on June 23, 2022. On August 3, 2022, I received a text from AlterKnit that my green *** and Bone sweater has been repaired and was shipped with my ********************* sweater. On August 11, 2022, I received the package with the ********************* sweater, but the green sweater was not included. I called AlterKnit and was told that both sweaters were shipped together and there was nothing that they can do. I immediately sent videos and pictures of the packaging to show that there was no way that 2 sweaters could fit in the bag. I asked for a refund since I dont have the sweater and was informed that since it was not their fault, they can not refund me the $225. Now the company is claiming that ***** repackaged the sweaters, and it is now *****s fault. I am now out of $225 and my sweater. I have requested a claim be submitted on my behave to ***** to replace my sweater and they have not. Now they are no longer responding to my emails.

AlterKnit is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.