Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an AirBnb gift card on 5/17/23 as a gift from my daughter for $250.00. I am trying to book a trip and attempted to open the link on the card which is from Launch.com and was informed I did not have authorization to open it. Multiple emails later still unable to open the link. Im requesting a refund for this gift card.

  Business Response

  Date: 01/08/2024

  Hello,
  
  Thank you for contacting Launch Gift Cards. Order ******************* was sent to the phone number provided by the buyer ***************** on May 11, 2023. 
  
  Our team received your support request received on January 6, ****. The support ticket was answered and received no response, so the ticket was closed. Had there been a reply our team can provide additional support. 
  
  The gift card was redeemed into an Airbnb account on Jan. 6, ****, 8:38 p.m. UTC. Once a gift card is redeemed into an account we are unable to offer a refund. 
  
  Thank you, 
  
  Launch Gift Cards
  

  Customer Answer

  Date: 01/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an Airbnb gift card for 150 and never received it. Not an email not a text. anything.

  Business Response

  Date: 12/26/2023

  Hello, 

  Order ******************* purchased on November 17, 2023 was scheduled to be sent on a future date by the buyer - December 25, 2023. The gift card for Terra was sent to the phone number provided, *****************, on December 25, 2023. 
  
  The confirmation email for your purchase was sent to the email address provided, *******************. Your confirmation email includes contact information for our support team. We have no support requests regarding this order. 

  
  The gift card can be resent or sent to a new phone number, if requested. Please reach out to our dedicated support team via ******************************** We are available 7 days a week via email to assist with your requests. 

  
  Thank you, 

  
  Launch Gift Cards 

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card in the amount of $50 for Door Dash gift card on September 30, 2023. I attempted to redeem the card but the funds were not added to my account. I contacted Door Dash about the problem to which they stated they could not help and referred me to Launch Gift Cards. Launch Gift cards responded on Dec 8, 2023 the card had been redeemed and would no longer assist.

  Business Response

  Date: 12/11/2023

  Hello,

  
  Thank you for contacting gift card purchasing support. The gift card was redeemed into an account on Sept. 30, 2023, 4:56 p.m. UTC (Universal Time). Once a gift card has been redeemed into an account, we are unable to assist as we do not have access to user accounts or redemption balances. We apologize for any inconvenience and recommend you contact DoorDash support directly from within the app for further assistance. 
  DoorDash Direct Support: *************** or *******************************************
  

  Thank you,

  Launch Gift Cards

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 separate gift cards from the Airbnb site. Rec'd confirmation on both . One was rec'd by email but not the other. Tried all customer service#'s 6 different times as well as emailing them. No one can help. They tell me they can't use the confirmation # they sent me. Terrible customer service & most do not speak English well.

  Business Response

  Date: 11/27/2023

  Hello,

  Thank you for contacting Launch Gift Cards. We do not offer phone support, however our team is available 7 days a week to assist you via email. After reviewing our support requests, our team replied to your support ticket requesting more information from you. This was not provided and therefore the request was closed. 

  The confirmation email for both purchases was sent to ********************. Order ******************* for ***** & ***** was sent to ********************. Order ******************* for *** & ***** was sent to *****************. 
  
  The gift cards can sent to a new phone number or email address if requested. Please reach out to our support team for further support here - *******************************. 

  Thank you, 

   

  Launch Gift Cards

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Door Dash card in the amount of $250 and it was never received by the recipient. Unable to contact the company.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been referred to you by launchgiftcards.com to assist in reimbursement charges of $75.00, $50.00 and $25.00 deducted from my debit ending in **** on 9/7/23. These are showing www.launchfunia. I do not know of your card & no authorization given for our use. Please notify asap.

  Business Response

  Date: 09/18/2023

  Hello,

  Thank you for contacting Launch Gift Cards. As previously communicated, our team needs more information to assist you. We are unable to locate purchases with the information provided. Please reach out to ********************************. We do not offer phone support at this time. We apologize for any inconvenience. Thank you, 

  Launch Gift Cards

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22 I contacted what I thought was Apple Support for an issue I was having. I ****** customer service and hit the 1st link that popped up and called the number ************** I was checking on purchases that I did not recognize. I was asked if I could download an app that would give him access to my phone. They said they would be able to tell where these purchases came from. I thought this was weird and looked at the site and it looked legit so I allowed him access to my phone. He asked me to open up my Apple Wallet so I could send myself a Airbnb gift card for $499. I told him no - how about a $1.00 transaction. He said Airbnb would not allow a purchase of $1, I should have known better and ended the call. He then had me do a few things on my phone to keep me busy. I suspect he was charging my card while I was doing all these steps he asked me to do. I then asked if he was really from Apple and he was persistent he was and asked me to not hang up that he had already reversed the charges. I still hung up and became very suspicious. About 2 minutes later I received a text from my bank about suspicious charges were made on my **** card. I then knew immediately I got hacked. I then contacted my credit card company and they confirmed 6 attempts for $499 were charged on my card and two of them went through. I immediately removed the card from my Apple Wallet, deleted the App he asked me to download, changed my passcode, turn off facial ID, The charges on my credit card were under* ********** Gift Cards" charges for $499. I suspect this is how he made the purchases, in my apple wallet. I contacted my credit card company and they would not remove 2 charges as they have to investigate and would take 2-3 weeks before I would know the outcome. So now I am out of $998 and got hacked/ scammed. I am so mad at myself as I knew better but by then the damage had occurred.

  Business Response

  Date: 08/24/2023

  Hello,

  
  Thank you for contacting gift card purchasing support. If you feel there is an unauthorized purchase placed on your account, please contact your bank so they may assist in a dispute for security purposes. We are unable to assist with this as it needs to be submitted directly by your bank. We cannot provide information on the dispute itself or its status once we have been notified that fraudulent activity may have occurred but we will work with your bank directly on this matter. 
  We also recommend that you reach out to Airbnb Support directly to update your account information. 
  Airbnb Direct Support: ***************** ***************************
  

  Our team was able to process your request for a refund on one of your orders for $499.00. The transaction amount will be fully refunded back to the card used when purchasing and the gift card associated with this order will be deactivated. To ensure your refund is processed, please do not click the gift card link, if the gift card is redeemed before it is deactivated this order will no longer be eligible for a refund.
  

  Please allow **** business days depending on your banking branch for this to reflect in your account. 
  

  Thank you,
  

  Launch Gift Cards

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALERT!!!!!I was scammed! Someone used the door dash app for $100 twice on 4/17/23, between the hours of 10 am to 12:30 pm. The scam artist pretended he was helping me to correct fraudulent activity on one of my debit cards issued through my bank checking account. Unfortunately, his nice manners made me believe he was truly helping me to correct the matter, but instead he stealthily got info from me that gave him authorization to pull $58 from one account and $300 from another. I still have to check with *******************Mastercard credit card to make sure he will not try to withdraw cash from this credit card. I called Cash APP and was able to recover $149 immediately after the so-called representative from Mastercard told me he would call me back. He was frustrated because I could not take a selfie on my iPad and said he would call back. I should have been suspicious, but his sincere tone and vocabulary would have fooled others, Im sure. I divulged two debit card accounts information, one credit card info and my drivers license front and back information. Sounds really stupid of me and it is, but I believe there are good people in this world. Unfortunately, I dealt with the devil himself! I am a retired teacher, 66 years old, who is honest, is an upstanding citizen, believes In God and has hope for a better world. I live alone with my puppy, *** and two kitties named **** and *************. I am happy with my accomplishments in life and how I contributed to my community as a good teacher. Why would anyone do such a horrible thing to me? Please help me recover the money from my teacher pension I worked so hard to earn. Call me at any time on my cell phone, ************. My email is ********************** The criminal has my contact info, too.Call me as soon as possible, as my bills are coming in for the end of the month and I need my cash returned.Thank you ahead of time for your help. God bless you. Sincerely, *********************************

  Business Response

  Date: 04/18/2023

  Hello, 
  
  If you feel there is an unauthorized purchase placed on your account, please contact your bank so they may assist in a dispute for security purposes. We are unable to assist with this as it needs to be submitted by your bank instead. 
  
  We cannot provide information on the dispute itself or its status once we have been notified that fraudulent activity may have occurred but we will work with your bank directly on this matter.
  
  
  Thank you,

   

  Launch Gift Cards 

  
  

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to buy a ray-ban gift card that I can use on ********** or ray-ban stores. ************** was selling $100 ray-ban gift cards so I decided to buy it from them. On their website they do not mention anything about the fact that these gift cards are only redeemable on *************** so one would definitely think that he is buying a ray-ban gift card that can be used on ***********. After the purchase is finalized they send you the gift card and make it clear that you can only use the ray-ban gift card on the **************!!! After receiving the email I immediately contacted them and explained the situation. The customer service agent (***************************) issued a ticket and assured me that I would receive the full refund within the 2 business days. After two business days that I did not receive my refund I contacted them and ask for an update and this time the agent said I have to contact a third party seller called ****************** which somehow sells gift cards on their website?! I contacted the ******************* and asked them to get a refund due to the misleading and false advertisement on their website and they got back to me saying that based on their terms of use their gift cards are non-refundable and I should contact ************** for further assistance. The terms of use are only valid if the company do not mislead the customer and not falsely advertise the product. The way they are advertising the ray-ban gift card is deceptive, making the buyer think that the gift card is a ray-ban gift card and there is no indication that this gift card can only be used on galssesusa.com. I would not return a ray-ban gift card if I could use it on ********** or ray-ban stores therefore I did not have any problem with the terms of use at the time of purchase.Here is the order #*******************

  Business Response

  Date: 01/17/2023

  Hello,
  
  
  The gift card was purchased through the GlassesUSA gift card website. This gift card can be used to purchase ******* glasses through the Glasses USA website. The GlassesUSA website used to purchase clearly states ******* Gift Card: This card can be used to purchase any ******* eyeglasses & sunglasses on the GlassesUSA site. Additionally the website states eGift Cards may be redeemed at ************** exclusively and not refundable under the Terms and Conditions.
  
  The usability of the gift card is clearly stated on the website (screenshot provided). Thank you, 
  
  
  Launch Gift Cards 

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The terms and conditions this business is referring to is only valid if the explanation of the product that they are selling is not deceptive. As I mentioned in my complaint the way this gift card is advertised is misleading and make the customer think that it can be used on **********/stores. However after the purchase is made the email that they send makes it clear that the card can only be used on **************. That is why I immediately contacted ************** after receiving the email and asked for a refund. The snapshot of the page they have attached is definitely not the page I made my the purchase from because that page did not have any explanation about the limitation of this gift card.

  The fact that the business is so persistent about not providing a refund for a product that is unused and the customer is not satisfied with clearly is showing the lack of customer service. 

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 02/03/2023

  Hello,
  
  
  Our team has confirmed this is the site where the gift card was purchased from as this is the only site with the ******* graphic chosen when purchasing. Our terms of use and terms of service are clearly stated on our website when purchasing. We are not responsible if these terms were not read before purchasing. The Glasses USA gift card purchased is usable to buy ******* glasses on the Glasses USA website.

  
  
  Thank you, 

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $200 from launch (which Uber eats uses as a third party) I received an email with confirmation #and the recipient never received the card. There is no customer service number and they do not respond to emails

  Business Response

  Date: 11/14/2022

  *********************** ******************* was placed on November 10th by ********************. All confirmation emails and order information was sent to this email provided at time of purchase. The purchaser receives a copy of the gift card in the confirmation email that they may forward to the recipient, if necessary. The gift card was sent to the recipient email address provided by the purchaser, ***************************. 
  
  
  While we do not offer phone support, the purchaser successfully contacted our support team via email on November 10, 2022 stating the gift card had not been received. Unfortunately our team is unable to control corporate spam filters, but we can resend the gift to a new email address if one is provided. However, the purchaser shared the gift card link with the recipient and the gift card had been redeemed.
  
  
  The purchaser was informed the gift card had been opened and redeemed into an Uber user account on 11/11/2022 1:09:06 AM UTC. Once a gift card is redeemed into a user account, our team is unable to assist further as we are a separate team and do not have access to user account information. 
  

   

  Thank you, 

  Launch Gift Cards