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Business Profile

Graphic Designer

Design Optimax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sought out logo making services with DesignOptimax 12/29/2022. As of today (3/6/2023), I have been unable to finalize a logo with the company due to various reasons. Primarily, my requested revisions have not been completed and I consistently have to address additions/changes made by the design team that I did not request. I have the email thread with the team to support what I am saying. They are alleged to be backed by a 100% guarantee/refund policy, but they are refusing to refund me $159. They will only accept "unlimited revisions". I would not have an issue with that if I felt like going back and forth with them for several more months, but I have a small business and would like to move forward with another design company due to difficulties had with DesignOptimax. Finalization means that I am completely satisfied with the design and the next step would be to provide me with the final product (the logo, imaging, etc). The only thing I have agreed upon was the concept/color scheme (even though they continue to add colors not requested) and have been making changes on my own and as a result of their errors ever since. I am not stuck working with this company who lacks skill to complete a simple logo or either lose out on money paid.

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