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Business Profile

Greeting Card Store

Postable LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered holiday cards for my family and used postable as it sends it for you including postage. What im upset about is that ONTOP of my cards to my family they also sent random family cards along with as well as DEMONIC cards to a bunch of my family which is religious. Im so upset.

    Business Response

    Date: 12/18/2023

    Hello,

    We're extremely sorry for the error. Our printer had a malfunction with their equipment on Dec 8th, the day ****'s cards were printed and mailed. The malfunction caused some cards to be mixed up such that the wrong card was mailed to the wrong person. We're extremely disappointed, embarrassed and apologetic. This is something we work hard to ensure doesn't ever happen, so that when it does it's incredibly upsetting. We love our customers an hate to disappoint them.

    We're emailed with **** to let her know what happened and how sorry we are and we've given her $300 of account credit to make amends. We understand her disappointment and hope this at least is a step in the direction of making up for our error.

    Thank you,

    Postable

Postable LLC is NOT a BBB Accredited Business.

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