Reviews

Review Details

• Review fromAmy S

  Date: 03/14/2025

  1 star
  This company is an unethical SCAM. DO NOT USE!! Just as many others here, they submitted each of my $100 therapy sessions to my insurance company as $294.38 each! My insurance then covered half of that and then said I owe the other $147.19 for each $100 session (make that make sense!) which was then charged to my credit card by HEADWAY literally 6 times in same week , as session cost corrections! This was over $800! This maxed out my card, my auto payments for other things failed due to that, and Im in the hole now and cant afford to get the card paid off atm. AND I paid $147.97 for $100 sessions that should have been $0-$30 co-pay each. My insurance company wont do anything at this point and its impossible to get in touch with a human at HEADWAY. And I am unable to remove my credit card from my Headway account, and there doesnt even seem to be a way to cancel the account!

• Review fromStephanie S

  Date: 03/12/2025

  1 star
  Headway is the worst company I have ever dealt with. I am a patient who has work with a provider who uses headway. There have been tons of billing issues with them. For the last 5 weeks my provider has been unable to schedule me due to some kind of glitch with headway. We dont know what the glitchnis because NO ONE responds! They have no phone number, you can only message them.which they do not respond. I have spent hundreds of dollars and many hours with my therapist, who is in network and my insurance company ********************** says they are paying the claims on. So all that time and effort is scrapped because of a technical issue that no one will resolve.

• Review fromLisa H

  Date: 02/26/2025

  2 stars
  Headway is a nightmare-complete shambles. Showed me as credentialed for six months, then suddenly told me I was not credentialed. No explanation or guidance provided. Almost destroyed my small private practice. No way to contact except through their contact form that is clearly answered by Bots given fake names like "******". Completely irresponsible toward providers and patients alike.

• Review fromShantala B

  Date: 02/20/2025

  1 star
  I am a mental health provider that referred another provider to Headway. It was advertised that referrals received a $350 bonus. After months of back and forth, Headway refused to give me the bonus and played games with me and wasted my time. This company has horrible communication and uses the scam of money incentives to onboard therapists.

• Review fromJoey T

  Date: 02/17/2025

  1 star
  Please think twice before using Headway! They originally quoted me at $25 per session with my health insurance (I even confirmed over the phone) and I come to find out after my second session through my insurance portal that they are billing almost $600 per session and I have to cover almost half of it, owing them almost $500 for 2 psychiatry sessions (the second of which lasted less than 10 minutes). This is an absolute SCAM. Headway itself charged almost $200 for "appointment handling" for just booking through their platform which is insane. Please use a more ethical website because they are scammers and honestly did a bait and hook with this $25 quoted rate (thank god I checked myself because they didn't even email me about it til 3 weeks after).

• Review fromLINDA O

  Date: 02/17/2025

  1 star
  I have been on Headway as a provider for a few months now. I moved to this platform as they promised to credential me in the insurances that are most prominent in the are that I am servicing. That is not true. I have to fight for that. I is not happening. I have gained my ************. I have ********************* for $1 million/$3 Million, what is required is $1 Million/$1 Million and Headway insists that my malpractice insurance is not sufficient. They have people that do not know simple math! I am beside myself. I cannot leave the platform, as at this moment I have people that have no other recourse until I change to a platform that handles their insurance. I am stuck. They do not answer the requests I put in, they do not know what they are doing. I finally received an email from an ***** who said he was a supervisor wanting to know the issues, I spelled them out and I have not heard at word from him in over two weeks. This is unreal. I cannot call them, as they do not have a telephone number. I can only email and they do not respond to emails that they do not wish to address. They are not part of BBB and I can see why, they would not be in business long. I will post negative reviews on ******** and such so unwitting people do not become involved with this company. As soon as I can, I will be off this platform.

• Review fromSara W

  Date: 02/13/2025

  1 star
  My husband and I found a therapist we really connected with through Headway. Unfortunately, we couldn't continue with him because Headway kept charging an inflated copay of $50 versus our actual psychotherapy copay of $35. Headway has no customer service phone number to reach out to. I submitted an online ticket days ago and have heard nothing. Very frustrating...

• Review fromTaylor S

  Date: 02/05/2025

  1 star
  Was charged $224 for a session because they did NOT bill my insurance. It shouldve be $30. Imagine opening your mobile banking to see that $224 the week your rent is due. And this is a service for mental health? To make matters worse, they do not have a customer service phone number where you can speak with a human. Your only option is their online chat feature which is so frustrating and will sometimes time out. It took 2 weeks to receive a refundso long, I really thought they just took the money and ran. It also took a lot of time and energy to get the problem solvedhad to reach out 4 separate times. They are so incredibly irresponsible with peoples money AND mental health. Please, if you do not want additional stress in your life and if you need money to pay rent and buy food, do not risk using this business!!

• Review fromKayla G

  Date: 02/03/2025

  1 star

  Kayla G

  Date: 02/03/2025

  Very poor experience. I was referred to headway by an EAP therapist that suggested I needed an accommodation for work. The first day the therapist at Headway said I was extremely depressed and that I lash out. I asked for an accommodation and she started she didnt know me like that. She also kept trying to force me to take medication. She hung up in my face. Her name is ***** Lugg *****. She is the worst therapist Ive ever met. I want to make sure I warn others of her unprofessionalism and her poor work ethics

  Headway

  Date: 02/07/2025

  Thank you for the review and so sorry you're having this experience. It looks like you've written into our Support team who will be able to assist further! A member of our team will reach out to you within the next business day.

• Review fromjames g

  Date: 02/03/2025

  1 star
  Similar to providers below who are trying to exit, Headway has gone down hill in the last two years. For the new year in 2025, they still have not had clients insurance information correct. It is February and no longer reach out to the insurance companies to verify on the clients behalf. They deflect to client , if there is a problem . When client has the correct information, they do not respond or address it . I have reached out to address concerns and there is no communication. Hiring a consultant to work my way back out headway and will address legally , if they bring to that point with their unethical practices .