Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** is fraud!!! App is not effective and I will never sign up again! This is the only app that keeps charging me monthly even when I canceled service! That is fraud. The customer service ***** - all those incompetent bots state check with ***** as they dont give refunds! Bunch of morons. They are charging to a credit card that is not even with ***** as I canceled my subscription right away.I want any refund owed to me for all this hassle in the amount of $14.99. And for all data personal and whatever credit card you have on file to be deleted permanently. Or I will file suit. How do you charge customers when they canceled?

  Business Response

  Date: 06/30/2025

  Thank you for your message. As of January 2024, IAC no longer owns or has any affiliation with Robokiller, so we are unable to assist you. We suggest working with Robokiller customer service to resolve this matter. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband booked a trip for us through Expedia a few months ago. We were supposed to travel to ******* from *** on April 30th-May 3rd. The total cost of the package was $2871.23, which includes the flight, hotel, transfers, taxes, and fees. The itinerary # is **************.Unfortunately, my husband passed suddenly on March 17th. I contacted ******* online and completed the flight reimbursement request form, which fell under the extreme cancellation circumstances of death in my case and uploaded a certified copy of the death certificate. Since there has been no correspondence from *******, I then contacted a representative via online chat on Monday, March 31st around 4:00PM EST I first spoke to a representative by the name of *****, who, after and hour, could not help me. I then asked for a supervisor and was transferred to a representative by the name ************** which point Acidity said they could credit my husband's bank account; however, like I had explained to *****, upon his death all bank acct. are frozen so Acidity was obviously unsuccessful. I then Acidity explained that she would have to contact the phone number on file to continue the process; however, my husband's phone was shut off by his employer after his death.Acidity asked me to access the email attached to the purchase. Again, that is my husband's account, and I do not know his password.Acidity then asked me to sign into his Expedia account,again, I don't know his passwords.After another hour two, Acidity told me that she could not issue me a refund to my account, nor could she issue a credit to Expedia unless it was refunded back to the original payment on file.She could not understand that all accounts were frozen, his phone was shut off, and I simply do not know his email or Expedia acct. passwords. I explained all that to her, and I offered to give her a copy of the death certificate, but she denied me. She ended the conversation with there is nothing she can do, I lost the money.

  Business Response

  Date: 04/03/2025

  Thank you for reaching out and we're so sorry for your loss. Unfortunately we cannot assist you as ******* is a completely separate company from IAC. We suggest you continue working with ******* customer service to resolve this matter.
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservation with ******* on Sept 16th, 2024. According to the reservation email that I received from Expedia, I was supposed to be charged $60 at the car pick up. The car rental agency ***, however, told me that ******* provided incorrect info and there's additional mandatory charge of $162.66 (total of $222.66)******* did not provide correct amount to be paid at the counter. I am requesting Expedia to refund me the extra $162.66 I am attaching all the documents.

  Business Response

  Date: 12/30/2024

  Thanks for reaching out, however, we cannot assist you as ******* is a completely separate company from IAC. We suggest you reach out to ******* customer service to resolve this matter.
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room on guest room 12/11/24 for one night stay. When i went to find the room. i noticed the address was ********************************************************** I try calling but the room management did not have a number listed or a email to contact that hey was no such address. I contaced Expedia about the matter and they told me that it was to late to cancel and that i could not get a refund. I informed that they was no such room available and the place i went to which was the sumnet hotel and it not renting out room because it was a shelter for the homeless.I had to book another room and paid again to have a place to sleep for the night..this was the f/u response exp-logo Hello Providencia,We wanted to follow up after our last conversation, where you asked us to reach out to your property to see if a refund was possible.Unfortunately, after speaking with Guest Room Near ************, they're holding to the original cancellation policy for your booking and declined your refund request.We know this is disappointing. We always try to advocate for flexibility for our travelers, but properties often have strict rules and restrictions around their bookings, and there's nothing more we can do in this case.Please reach out if you have any additional questions we're sorry that we can't help more in this situation.Regards,******** *.mnlrmelendrez Expedia Travel Team /I want a full refund and i want them to look into why they would rent a room that was not for rent.

  Business Response

  Date: 12/30/2024

  Thanks for reaching out, however, we cannot assist you as ******* is a completely separate company from IAC. We suggest you reach out to ******* customer service to resolve this matter.
  

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved I purchased aroom for a night and did not reciv3d what I paid for. My purchase was made through ******* not the name 

   AGI. I try reaching to ******* because this room has no phone contact information. Your company offer this room to customers without checking if the room exists. Who is **** This was listed In the offer..

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** **********
  
  
  
  
   
  

  Business Response

  Date: 01/03/2025

  You will need to contact ******* about this matter. IAC is a completely separate company.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel on expedia that was Book Now, Pay Later and was charged by the hotel. Expedia contends that it sometimes happens as it's up to the hotel when they charge. But under the legal definition of Fraud, this is Fraud. They knowingly advertise something they know to not be true. There is no notice on the website when booking and no fine print with that wording to be seen. I would like civil action to be brought against the company for false and/or misleading advertising and fraud.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I separated from IAC 4 and a half weeks ago. I have yet to receive my COBRA letter. I have called 3 times and waited the entire day (as in, 5 hours) and still been unable to enroll in cobra. The 60 day enrollment period is already more than halfway over, and I cant get through to anyone. Luckily I have savings so that I wont be withholding medical care from myself, but it is unacceptable to think what a family living paycheck to paycheck from this company might have to do.

  Business Response

  Date: 09/19/2023

  Thank you for bringing this to our attention and we apologize for the inconvenience caused. We escalated this to HR and have been informed it is being handled. Someone should be in touch shortly. 

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2023 I started to sign up with ******** to be listed as a tutor. As part of this process, you had to select whether you wanted to do a background check or a monthly account ($4.99 promotion) that included a background check. Given that I would be working with children, I opted for the background check and monthly account. As I went through the process, the window that popped up said it was going to run a credit check on me. I did not agree to that. I agreed to a background check, as in a criminal background check. If they meant something else, that should have been made very clear up front. I clicked on "cancel," but it wouldn't let me out of that screen. I tried logging out, clearing my browser history, and still it won't let me past that screen to ask for help from the chat bot, they won't provide an email address to contact with issues, and they won't answer their phone -- it just tells you to log in and go to the FAQs page, so there is NO WAY to resolve this because it won't let me past the "agree to a credit check" page. I want my information DELETED immediately from their site, my $4.99 refunded, and the automatic monthly charges cancelled. I do not wish to have anything to do with this scam of a site.

  Business Response

  Date: 08/28/2023

  In review of our community, we can confirm that ******************* had an incomplete account. She attempted to enroll on 8/23/23. In review of the billing history, we can confirm that she was not charged because the account was incomplete. To clarify, the charges that she may see are only pre-authorization pending charges which will fall back to her card. 
  

  As per *********************** request, we have closed this account associated to her above gmail email address and sent an email notification of the closure. 

  Senior *********** Representative

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:

  I understand this has been closed, and I just wanted to say thank you for your help resolving this issue, and for all you do to help protect consumers. 
  
   
  
  Best, 
  
  ***********************;

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th, 2023, I contacted a company called justask.com. I was informed that I would be charged $5.00 for a question. I was not told that they would charge me $40.00 for a membership. This company is not above-board whit their transactions. I would like a Full refund of $45.00 because my question was not really answered before the tech was able to answer.

  Business Response

  Date: 08/14/2023

  Thank you for reaching out. While the domain justask.com is owned by *************** (AMG), the business that you are referring to, and should reach out to for resolution, is "justask.global".
  
  AMG does not accept B2C payments from anyone, and most importantly, the justask.com domain does not resolve to any site. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ******, I've continually been double charged for items over the last 6 ******* ****** refuse to assist me or file fraud claims. I've spent hours each month trying to resolve these issues, they refuse to help me they continually refer me to the app. They refuse to send me a statement in the mail showing were my money is going. They keep referring me to their app, which does not work half the time, also it frequently changes the debit charges& I have proof of this. I have discussed for hours on end over the last 6 months the issues with the double charges & also refunds that I have proof of the refunds by ***************** but Spruce has not refunded my account. I have spoken to them about these things for so long that I've come to believe there's no point in talking to them anymore I just wanted my statements mailed to me and they don't even want to do that. Something shady is going on here. What kind of banking company won't mail statements to its customers unless they have something they're hiding? All I have asked for continually is a written statement mailed to me with my purchases on actual paper detailing the transactions that have been made on my account, then mailed to my address. right now my account from my estimation is missing about $350 and as long as they keep refusing to send me a statement I can't tell what they're doing with my money, I keep close track of what I spend. They've lied to me, & caused great distress with their uncooperative agents.I want my account reviewed, & a statement mailed to me immediately.

  Business Response

  Date: 04/10/2023

  Thank you for reaching out and we're sorry to hear about the trouble you're having. The Spruce that belongs to IAC **** falls under Dotdash ********, a publishing giant home to magazine and digital media brands. Dotdash ********** The Spruce offers tips for home entertaining, gardening and DIY.  Website: **************************

  From your complaint, it sounds like you're referring the Spruce banking, which appears to be part of HR Block. As such, we suggest you reach out to HR Block to resolve this issue. 

  ****************************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked for a refund from the above titled group and have yet to receive one

  Business Response

  Date: 09/19/2022

  Can you please specify which brand you are seeking a refund from? IAC **** does not issue products or services, so we will need to escalate this request to the right team.