Complaints
This profile includes complaints for CoverWallet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 25, 2022, my business partner and I renewed our insurance policy. We paid in full using our Chase business debit card so everything is recorded. A total of $1,028. Then on 7/7/2022, we were requested to pay more - a total of $390.28. So we did, again with *****. On 7/10/22 I received a letter dated mailed on 6/21/22, saying our policy was canceled due to non payment. After trying to contact agents, advisors, managers and more to figure out what happened, why we weren't fully refunded, and how we can move forward - we still have not received any information regarding our situation. I am a small business owner and have had the worst experience with them and I feel blatantly robbed without reason. I still have yet to hear back from anyone from this company and it's so frustrating and saddening what they're doing to small business owners especially during this economy. Please help, BBB. We are at a stand still.
Business Response
Date: 08/03/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************Customer Answer
Date: 08/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***************************
Business Response
Date: 08/01/2023
ID # ******** ***************************In response to the complaint, multiple attempts were made to reach the client to reinstate coverage/policy with the insurance carrier. When the client did not respond, a refund was process for the premium payments that were made to us.Customer Answer
Date: 08/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me and I am no longer concerned with this matter. We've been covered by another company for insurance that exceeds our expectations. We no longer wish to communicate with this company who refused to reimburse us our full payment amount and will not recommend this company to anyone especially small businesses that *** be vulnerable during their growing years.
Sincerely,
***************************
Initial Complaint
Date:08/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started a policy with Coverwallet in March of 2022. I paid an amount of $200 to start the policy and was not made aware that $150 was a service fee. About a month later they contacted me to let me know that they would be canceling my policy because they stated that my business was not eligible. I then contacted them to flat cancel my policy since I would not be using the coverage anyways. I received a refund of $36. They basically pocketed the service fee of $150 and I received nothing for it. I tried reaching out to them several times but have not been able to get a response.Business Response
Date: 08/02/2022
Thank you for your feedback and I'm sorry you had a bad experience with CoverWallet. Our ****************** team will be reaching out to you shortly. If you should have any other questions or comments, please reach out to the Feedback team at *********************************Customer Answer
Date: 08/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have reached out to them (******************) several times and never got a response back.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************************
Business Response
Date: 03/13/2023
ID # ******** *********************************In response to the complaint, we reached out to the client to discuss. After researching the transactions and returned premium, we refunded the $150 service fee to the client on 8/8/22
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