Complaints
This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 168 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a delivery order through Slice in the amount of $137.72. When we received the order we were missing multiple items and upon inspection of one of the subs, there was a fly in it. We returned all of the food to the restaurant and requested a refund. The restaurant stated we had to request the refund through Slice. Upon contacting Slice, they stated they spoke with the restaurant and the restaurant would be taking care of. Only after I told them we were at the store, spoke with the manager and returned the food did they give me a partial refund of $41.12. We returned the entire order so why am I only getting back a fraction of the payment.Business Response
Date: 08/24/2022
Hi *********, thanks for sharing and sorry to hear about this. We always hold our partners to high standards and this is something that we simply do not tolerate. Please expect an email from one of our Support specialists soon.Initial Complaint
Date:08/12/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an order placed on the Slice App on 8/9/22. The order was from ******* ********* The pizza received was wet, damp and soggy like either someone had peed in it or someone had soaked the pie with water and then put it in the box. It was absolutely disgusting when you tried to pick up a slice and eat it as all of the crust was actually wet. I contacted Slice customer service twice who did absolutely nothing about this but say, "oh sorry, we'll pass along this feedback." That is insufficient and inappropriate. This had to be thrown away and I had to order food from a different service so that I had something to eat. I expect a full refund for this. Additionally, I stopped using your app entirely and this kind of poor customer service is exactly why. The amount of the order was: $23.87 and that full amount needs to be returned to me.Business Response
Date: 08/15/2022
Hi ******, we're sorry to hear about your experience! We are proud of our Support team, knowing they're always are proactive when it comes to such inquiries. We will make sure to escalate this accordingly, and get back to you with a response. Please expect an email from us!Customer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:it has been 2 weeks and I have heard NOTHING from anyone at this company. Their response to the complaint was absolutely nothing and they claimed someone would be emailing me, which no one ever did. I expect a FULL refund when this is received or I will be contacting my credit card company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 08/31/2022
Hi ******, seems there was an internal miscommunication and someone will reach out to you today. Sorry for the confusion!Initial Complaint
Date:08/11/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered through the slice app and in the app it stated that my order was delivered and it was not. It wasnt left at my door, it wasnt left in the lobby and it wasnt left in the leasing office and they refused to give me a refund or redeliver my order. I ordered from them before this incident recently and I didnt receive my food then either and it was refunded but this time they wont refund me after me ordering from them twice and not receiving the food I ordered either timeBusiness Response
Date: 08/17/2022
Hi *******, thanks for sharing and sorry to hear about this! We will make sure to review your order once more and get back to you with an email today.Initial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the Slice App from *********** in ****** **. My order arrived an hour late, it was cold, and not only that, but everything was absolutely CRUSHED & SMASHED!!!!!! It was barely edible, and was terrible alla round. I filed a complaint, they said that the restaurant apologized for their mistakes but declined to refund, and then was told there was nothing that they could do without the restaurants consent, yet my credit card charge says slice on it. Unacceptable, I am asking for a full refund of $26.37. I should not have to be stuck paying for cold flattened garbage/Business Response
Date: 08/09/2022
Hi ******, thanks for sharing! It seems that the pizzeria partner did not authorize anything, confirming everything was fine with the food. One of our senior members reached out via email and provided you with a $10 code from our side. Please let us know if there is anything else we can do!Initial Complaint
Date:08/08/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a third party merchant company that is scamming people out of money. They tried telling me they were communicating with the restaurant as I was standing in the lobby talking with the only employee, who confirmed he never received the order. I canceled the transaction through PayPal and Slice attempted to take it again, even after I told the "customer service agent" multiple times that I ordered through the restaurant directly and no longer need their service. The chat with the "agent" from Slice was filled with typos and was very unprofessional, which I have screenshots to confirm. I will be taking this up with PayPal and my bank to ensure these low lives don't get a ***** of my money.Business Response
Date: 08/09/2022
Hi *****, thanks for sharing! We've communicated multiple times with the pizzeria and they confirmed that the food was made and ready to be picked up. They also mentioned that they've contacted you to inform you about the pickup time. With that said, they did not authorize anything as the food was already made.Initial Complaint
Date:08/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was my first time using Slice for delivery and the experience was horrible. My food was delivered COLD and 40 minutes after restaurant completed order. When the driver called to let me know she was here, she was arguing with some guy in her car. When I went down to get food they were still going back and fourth. Leaving me unsure of how to approach to receive my food. Not only was food cold and presenting a food quality issue, but the way the driver approached was beyond unprofessional. I attempted to get full refund so I can order from another food delivery platform, as I still needed dinner. Was told by Slice representative that I have to wait 24 hours. After 36 hours I began chatting, calling, emailing and contacting on social media to get a resolve. I just want a full refund and I promise to never use this platform again. I just want my money back. I promise NEVER to use your services again. First and last time.Business Response
Date: 08/04/2022
Hi *******, thanks for sharing and sorry for any inconvenience caused! We have communicated with both the pizzeria partner and delivery provider, and they have confirmed the order was picked up on time. With that said, we were able to authorize a 50% refund from our side. The funds will reflect back to your account in a few days.Customer Answer
Date: 08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The order was picked up at 7:97pm and delivered at 7:47pm. The food was cold AND how the driver arrived arguing with a passenger was unprofessional. Slice is the worse platform. As a first time customer, I chatted with a representative the day of my delivery who had to call the driver to check on my order as they even noted the lateness of my delivery. The representative told me if there was an issue with my order to let them know and they will refund. Not only did my food arrive cold and 40 minutes after the food was prepared by restaurant, as shown on notification image, but the driver was arguing with passenger. Slice passing on responsibility to pizzeria and ignoring the food quality issue and the safety issue with the driver is beyond disgusting. As stated I will never use Slice again, as their platform has no sense of customer service and doesnt value customers. First and last time using Slice.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Customer Answer
Date: 08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
What was the response for 40 minute delivery time, cold food, and driver delivering while arguing with passenger? Its not even about the money anymore, Slice platform customer experience was horrible. As stated for this to be my first time, and I immediately contacted the platform when food was picked up at 7:07 and still not delivered by attached delivery estimate. Although Ill never use this platform again, for the platform to send consumer/customer in circles and the end result is we heard every bodies side doesnt account for cold/poor quality food and unprofessional/unsafe delivery.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*******************************
Business Response
Date: 08/11/2022
Hi *******, thanks for the follow up! We make sure to hold every party to our standards. Our Support team is something we are proud of and we will make sure to pass your feedback to our senior management. In the meantime, we decided to cancel the entire transaction, and you'll see a refund posted in the next few business days.Initial Complaint
Date:07/28/2022
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday July 24,2022 I placed a takeout pizza order using Slice for the ************* in **********, **. I ordered three pizzas (attached). Upon arrival at the restaurant, Slice had only ordered two pizzas when they placed the order with the Depot. I called the help number for Slice and spoke to Brody. Brody spoke to me and to the shift manager at the Depot. The error was Slices placement of the order. Brody said he would apply for me to be refunded the cost of the missing pizza. However, an unsigned email from Slice (attached) has now refused to refund the $13.95 for the missing pizza. The reason give seems to be a policy or restaurant discretion? I would like my $13.95 for the missing pizza refunded and am having trouble getting any additional response from Slice.Business Response
Date: 07/28/2022
Hi *****, thanks for sharing and sorry to hear about this! It seems there was an internal miscommunication. We already issued a refund for the missing, and it should reflect on your statement in a few days. Let us know if you need any additional help.Customer Answer
Date: 07/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
Date:07/25/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Failed to deliver my order.Order Number:******** I called the restaurant, the first Door Dasher they sent did not pick up and then they never sent a second even though they said they would. Slice needs to refund the $38.17 now.Business Response
Date: 07/26/2022
Hi ***** thanks for sharing and sorry to hear about this! This was an unpleasant situation, indeed. We reviewed your order and interaction with our Support team and seems the charge is already voided. You'll notice a charge removal tomorrow by the latest. Let us know if you need any help.Customer Answer
Date: 07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
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