Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called slice they stated the order got delivered after filing a police report and looking at my camera footage they refuse to refund me the ***** I will sue if I dont get refunded because there is proof it didnt get delivered

  Business Response

  Date: 05/28/2025

  Hi *****. Thank you for taking the time to share your feedback with us. Were very sorry to hear about your recent experience and want to sincerely apologize for any inconvenience this may have caused. We completely understand how disappointing it can be when an order doesnt go as expected, and we truly regret that we fell short in this instance. After reviewing your case, our team was able to locate your order in the system. Weve sent you a follow-up email with all the necessary details, including confirmation that a full refund has been processed. Depending on your bank, the refunded amount should be reflected in your account within 35 business days. At Slice, were committed to providing a smooth and positive experience for every customer, and were sorry that we didnt meet that standard for you this time. We genuinely appreciate your patience and understanding, and we hope you'll give us the opportunity to serve you better in the future. Please dont hesitate to reach out at *************************************** if you have any further questions or concerns.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have attached my receipt as proof i am or was a customer the problem is related to your Android app this morning i installed the app placed an order that was ok however i saw that several multiple scammy. gaming apps appeared and were installed on my device this morning ********************** seems to be the source it is the ONLY new app the service was fine however due to the strange apps that mysteriously appeared at the same time i decided to remove my credit card block slice solutions from my bank and i believe i requested that they delete my information the solution i request is that you do your due diligence when hiring programmers assuming you're not doing this yourself no response required i

  Business Response

  Date: 06/04/2025

  Hi *********. Thank you for reaching out and for providing your receipt. We appreciate you taking the time to share your concerns. After thoroughly reviewing your case, we want to clarify that our Slice app does not install or authorize the installation of any third-party applications on users' devices. We have no access or capability to install other apps, and there is nothing in our system or codebase that would cause such behavior. We are committed to maintaining a secure and trustworthy platform for our users. We take privacy and data security very seriously and ensure that our app complies with all ****** Play Store guidelines and security standards. While we understand your concerns, we found no indication that our app was responsible for the installation of any unrelated or suspicious apps. It's possible another source or app may have been involved, and we recommend reviewing your devices app permissions and download history for more insight. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello On 4/26/25, I created an order on Slice app BUT DID NOT authorize the order to be sent or my Apple MC charged. I was at ATT getting new phone set up, the process took about 1hr, my intention was to to submit once I left ATT.When my new phone was set up and data transferred, I went to the Slice app and submitted the order & double clicking to authorize the charge. When I arrived at ***********, they had made the order twice with 1hr apart. I then looked at my Apple MC and was charged TWICE for an order I only authorized 1 time, Pizza aroma was rather rude, and said the orders are made you have to deal with Slice. The only option on Slice App is to chat - which I spent 20 minutes for the agent to say I called the restaurant there is nothing else we can do, sincere apologiesAt this point, I will not do business with Pizza Aroma, they had a chance to make this right and just passed the ***** This now takes me to Slice, which I have used many times with no issue, I hope Slice will make this right.Attaching screenshot of my transaction history with Slice, 2 transactions on 4/26/25. The orders are identical. Tip is on one only.

  Business Response

  Date: 05/22/2025

  Hi *******. Thank you for reaching out, and we sincerely apologize for the experience you had. After a thorough review, we found that one order was placed via the Slice app at 4:20 PM for a scheduled pickup at 5:00 PM, and a second order was submitted through the Slice website at 5:54 PM. Please note that the second order has already been disputed. Once a chargeback is initiated and processed in our system, we're unfortunately unable to issue a refund or make adjustments on our end. Our technical team has also reviewed the matter and confirmed that both orders were successfully placed without any system issues. If you have any further questions or concerns, feel free to reach out to us at *********************************************************************. 

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hello, at 420 pm, *** was transferring me to a new phone - the process takes an hour.  The order was in my cart, NOT submitted.  I left the *** store at 550 which I THEN submitted the order.  I did dispute the charge, however, *********** rejected and placed the blame on Slice.  The bottom line, I never submitted the 420 order, the phones were transferring the data.  I wont do business with *********** moving forward, and may not use Slice again.  You are basically saying this is my fault??  This is a $30 pizza order, I find it unconscionable that nothing can be done. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6, 2025 at 8:13 PM EST, I placed a food order through the Slice App for a local business called ************ located at **************** in ************, **. The total was $42.37, charged immediately.After waiting over two full hours, the order never arrived. I called the restaurant multiple timesno answer, only voicemail. I then contacted Slice customer support, expecting assistance. To my disappointment, I was told that they, too, could not reach the restaurant and therefore there was nothing they could do.When the food finally arrivedwell after any reasonable delivery windowit was cold, solid, and inedible. At this point, I had wasted my time, my money, and was left with a meal I could not eat. I followed up with both *********** and Slice to seek a resolution, and have still received no refund, no explanation, and no apology. It is now over 48 hours later, and both parties remain unresponsive.

  Business Response

  Date: 04/14/2025

  Hi *****! Thank you for bringing this to our attention. I want to begin by offering my sincere apologies for the experience you had with your order from *********** on April 6th. We understand how frustrating and disappointing it must have been to wait over two hours, receive a cold and inedible meal, and feel unsupported throughout the process. I understand that more than 48 hours have passed without resolution, and I apologize for the lack of timely follow-up. We spoke with the restaurant and they confirmed that their manager will reach you for a solution. Please let us know if you receive any calls from them and more details at *************************************** so we can further follow up and assist you. 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Thank you for your reply and acknowledgment of my experience. While I appreciate the apology, I must emphasize that this response falls short of accountability or resolution.
  
  
  It has now been well over 48 hours since I placed my order on April 6, 2025 at 8:13 PM EST, and I have still not received any direct communication from the restaurant or a refund. A cold, inedible meal that was delivered late, with no ability to reach the business or your support team by phone, is more than just an inconvenienceits a breach of trust.
  
  
  The statement that the restaurant manager will reach out is not a solutionits another delay. I have not received any such call, and there is no guarantee that I will. Additionally, it should not fall on me, the paying customer, to chase resolution through a vague suggestion to send an email to a generic address.
  
  
  I expect the following:
  
  
  A full refund of $42.37not a credit, not a discount, a full refund.
  Written confirmation that Slice has addressed this issue directly with Petes Pizza.
  Proof that this incident will be escalated internally to prevent future customer harm.
  
  
  
  
  I placed my order through your platform, and Slice processed my payment. Therefore, Slice is equally responsible for ensuring customer satisfaction and accountability. I do not believe it is unreasonable to expect a direct resolution rather than a hand-off to the restaurant.
  
  
  I await a proper response that includes real actionnot just apologies.
  
  
  Sincerely,
  ***** *******]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/01/2025

  Hi *****. Thank you for reaching out, and we are very sorry to hear about your experience. We understand how disappointing it can be when expectations are not met, and we are truly sorry for any frustration this may have caused you. Despite our best efforts to collaborate with our ******** partners and ensure a seamless experience, its unfortunate that we didnt meet those expectations this time. We went ahead and refunded the full amount of the order, $42.37. The money will be back in your bank account in 3-5 business days, depending on your bank provider. We greatly value your business and hope you will consider giving us another opportunity to provide you with the high-quality service we strive to deliver. If you encounter any issues moving forward, please dont hesitate to reach out to us at *************************************** or our Support Team directly. 

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pizza with ************ in ******** Fl. on 4-4-25 using Slice Solutions the third party online service the ************* uses here. I did not realize it was a third party and apparently I would have no recourse should there be a problem with getting my pizza from Palace Pizza.Palace Pizza was closed when I arrived, even though I called them to verify they would be open at the time I arrived. I called ************ today and they said I would have to call Slice Solutions for a refund. This I did and Slice Solutions refused to issue a refund. I paid $29.95 for this pizza, verified with the restaurant they would be there when I arrived and they weren't. They also said I would be able to get a refund with Slice which hasn't happened. So the restaurant basically lied to me twice.Since Slice Solutions is taking money of this restaurant, yet apparently assuming no responsibility for the restaurants service, I am filing this complaint against Slice Solutions asking for my refund of $******** is disturbing that as more companies use third party companies like Slice, that neither company will take responsibility for the actions of the other and the customer is left in the middle with littel recourse from either.Its also obvious that since Slice is taking there "slice" of the profits from any order they take, charging the company they are taking the order for, that company does not want to issue refunds since they will no doubt be losing money to Slice on any refund given by just themselves. Ultimately while both companies should be accountable to their customers, it seems clear the the company taking the money and the order might be held even more accountable, because just by offering their service they are passing the risk on to both the customer and the company they are taking money for with very little risk or accountability themselves. This is wrong and these third party vendors, which just create more expense and hassle need to be held accountable.

  Customer Answer

  Date: 04/09/2025

  I received an email from Slice **** saying they apologized for my issues I was having and would "make an exception" in my case and refund my credit card for the purchase, which was $29.95. This should be credited to my credit card account within 3-5 days. 
  
  When I had called both companies (************ was the other one) earlier that day, they both refused to refund the money while also stating that the other company should be responsible for the refund. This "passing the buck" by both companies leaves their customers with all the risk, especially since I did nothing wrong to begin with, except arrive 30 minutes after the pickup time and even let the ************ know my arrival time, which they okayed.
  
  So while I'm glad I am being refunded, the way I was treated by both companies, as if the whole situation was my fault and there is nothing wrong with their ordering process itself or the way they conduct business, the refund really doesn't explain or address the causes for this problem. The fact that neither company wants to do anything about these ordering and payment process problems means this could easily happen to someone else.
  
  While part of the issue (my refund) has been resolved and apparently not by Palace Pizza but by Slice **** the online ordering company, the reasons why this happened to begin with do not seem to be being addressed and I will keep this part of my complaint active for both BBB complaints with them.
  
  Briefly, the fact that Slice **** is taking online orders for pickup at  Palace Pizza for 8:30 pm when according to other review complaints against the Pizza Palace that claim this  restaurant literally closes at will sometime between 8 pm and 9:30 pm, seems a little more than problematic. The  closing  hours in one ****** search on a Friday for this  restaurant is 9:30 pm. Though the restaurant claims they close at 8:30 or 8:45 pm, even on the weekends. This gives a person like me trying to pickup a Pizza very little time get there when the pickup time that Slice **** is scheduling is so close to closing and the staff is on their way out the door anyway. 
  
  The second problem is I called the Palace Pizza and told them I probably would not be there until right around 9 pm or a little after. This the person I talked to said they would still be there, when they obviously knew they were not going to be. They could have also asked for a phone # which is pretty common practice with deliveries anyway should there be problems. Neither Slice **** or ************ even asked me for mine.
  
  The owner of ************ also tried to call me once and then put a rebuttal in my ****** Reviews saying he was there till 9:20 waiting for me and has video to prove it. This is simply not true. I know what time I arrived and it was well before 9:20 pm. I feel like both companies have dropped the ball and even misconstrued the truth to defend their position. All this over a $30 pizza!
  
  I also tried to call the ************ a few minutes after I first spoke to them to see if perhaps I could just cancel instead of driving an extra half hour to pick up the pizza and they would not even answer their phone. (this is another complaint I read in a review, that they don't answer their phone after 8:15 pm, even on a weekend night).
  
  So Slice **** is taking orders and payment for a restaurant that is basically closed and then telling me they will not refund me when I get there and the restaurant is closed. The restaurant on the other hand lied to me about their hours and refused to take any responsibility for the situation.
  
  Again, I think my complaint for both companies should remain posted with the BBB as to warn other people of the potential problems with both of these companies and the risk with using them.
  
  It's nice Slice **** "made an exception" in my case and refunded the money, but with all the problems with these two companies working together and not addressing these problems, and then labeling their solution as an exception really is just another problem. Is there a systemic problem that is putting unnecessary risk and stress on their customers that their unwilling or unable to address? I think both companies could do more to prevent this from happening in the future.
  
  
  
   
  
  

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pizza through slice the pizza place delivered to the wrong address. A slice agent told me the delivery was left at the front desk of a hotel. I do not live in a hotel. They will not give me a copy of the conversation I had with ***** the slice agent on March 14th at approximately 6:42pm.

  Business Response

  Date: 03/19/2025

  Hi there! Thank you for your feedback and we are truly sorry to hear about your experience. Upon reviewing the situation in our system, we found that you spoke with one of our Customer Support representatives. It appears that the address and phone number you provided did not match the details associated with the order. Additionally, the restaurant attempted to contact you to confirm the information but was unable to reach you, as the number provided was incorrect. We greatly appreciate your business and value you as a customer. As a gesture of goodwill, we have made an exception and processed a refund for your order. The funds should be returned to your bank account within 3-5 business days, depending on your bank's processing times. Please make sure when you place an order, you can review all the details, including the restaurant information, selected items, and the full order summary, which will also be displayed at checkout before you complete your purchase. Additionally, we send an email receipt to each customer after the order is placed for your records. If you have any questions or concerns, feel free to contact us at *************************************** or reach out to our Customer Support Team.

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* *****
  
  
  
   
  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a bad experience with slice i was charged for order ********* ***** i placed an order with slice for royal pizza that was never delivered under the impression that they use their own drivers turns out they used a third party delivery app dd , i spoke with dd who told me they processed a reimbursement to the store , slice has yet to refund me my order i need my refund processed theres no way to contact a driver or anyone this order marked as delivered was never delivered to my home please help me get my refund this is very frustrating i live in an apartment complex with multiple apartments im not sure what happened i need help

  Business Response

  Date: 03/12/2025

  Hey here! We're sorry to hear about your experience. After reviewing your interaction with Order ********* with ***********, our team has already reached out to you with an email to share the findings of our investigation. The third-party delivery driver confirmed he order that was delivered at the given address. As the food has already been prepared by the restaurant, the funds have been allocated accordingly, and second refund request related to a similar situation, as we previously issued a refund for an earlier order, despite the driver successfully delivering that order as well, I regret to inform you that we are unable to process a refund for this order at this time. We understand that this may be disappointing, and we sincerely apologize for any inconvenience this situation may have caused. If you would like to explore further options for a refund or have additional concerns, we recommend contacting your bank provider directly, as they may be able to assist you further in resolving the matter. Please do not hesitate to contact us at *************************************** or the Customer Support Team if you have any additional questions so we can assist you further. 
  

   

  
  

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I spoke to to doordash who said they reimbursed the money back to royal pizza what are you talking about??

   These are all lies 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 03/22/2025

  Hey here! We're sorry to hear about your experience. After reviewing your interaction with your order our team has already reached out to you with an email to share the findings of our investigation. The third-party delivery driver confirmed he order that was delivered at the given address. As the food has already been prepared by the restaurant, the funds have been allocated accordingly, and second refund request related to a similar situation, as we previously issued a refund for an earlier order, despite the driver successfully delivering that order as well, I regret to inform you that we are unable to process a refund for this order at this time. We recommend contacting your bank provider directly, as they may be able to assist you further in resolving the matter for the refund. If you have any questions, please reach us back. 

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  my first order was cancelled by slice

  this order was refunded by doordash back to the store so you need to call the store and look into it ur falsely claiming stuff that isnt true

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order tonight at 6:29pm. The Slice app said the order left the restaurant and indicated an estimated delivery time of 7:05p. When the order was 10 minutes late, I reached out to Slice customer support via chat. The **** ******, asked for the order number which was provided and said shed look into it. After more than 20 minutes of chatting with this *** I was given no concrete information as to where my order was (now 30 minutes late), nor provided any accountability for it being late with no explanation, or a refund for the entire order. She said the restaurant credited me $5 of a $ ***** order. She then proceeded to not answer my questions about when the order would arrive and instead withheld information to delay the conversation, ignoring my requests until the order magically arrived at 7:32p while I was still chatting with her for information. Unsurprisingly, everything arrived cold and we had to wait another 15 minutes for the oven to preheat and reheat the delivery order. I asked her to cancel the order and refund it and she ignored that only to tell me my order was at the house. I opened my Ring camera app to see the driver stopped on the road waiting to turn into the driveway, so another misleading statement. Slice customer support continues to do this where when support is asked for details on the whereabouts of an order they delay answering and deny accountability for the app providing misleading information. At the very least someone should be communicating to the customer if their order will take more than an hour to arrive when at the start of the order ***** minutes is being quoted. This has happened to us ***eatedly over the last several months with various businesses. I want a full refund for this order to the original form of payment for the misleading and lack of transparency about the status of what Im buying, especially when a tip of 20% is given up front. Ill be deleting my Slice account as soon as this is resolved.

  Business Response

  Date: 03/10/2025

  Hi ******. Thank you for reaching out, and we sincerely apologize for the inconvenience you experienced with your order from *************** II. We understand how disappointing it can be when expectations aren't met, and we deeply regret the frustration this has caused. Despite our best efforts to work closely with our pizzeria partners, we unfortunately fell short this time. Please know that we share the information provided to us by the restaurants or their delivery partners. Any updates or details regarding orders, delivery times, or other inquiries come directly from the restaurant or third-party delivery services. Upon reviewing your case, our team sent you an email with similar information, along with a $15 discount on your future order as an apology. If you have any additional questions or concerns, please dont hesitate to contact us at *************************************** or our Customer Support Team.

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is not what I asked of the business before the order was complete or after in my complaint. Slice continues to force a resolution in the form of merchant credit, requiring me to maintain an account with ********************** to redeem this as a resolution, which requires that I spend more money with Slice and experience their subpar service again and inability to show any accountability for the information displayed in their app or relayed by their customer service representatives. I requested a full refund to the original form of payment and cancellation of the order before it arrived, which was ignored by the representative via chat. If this is Slice's resolution, I am rejecting this for the previously stated reasons. I have no intention of using Slice's services again after repeated dishonest and delayed communications, and frequent misinformation displayed in their app regarding order status while they continue to circumvent being held accountable for what THEIR app shows and what actually happens in real time. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pizza I received was soggy, chicken was spoiled, they refunded half of the order. I need a full refund. *********. Order number. Each slice have 3-4 pieces of spoiled chicken, I need full refund of the item contains spoiled ingredient.

  Business Response

  Date: 02/06/2025

  Hi ******. Thank you for reaching out to us, and we sincerely apologize for the experience you've had. We understand how important it is to receive a seamless service, and we truly regret that we did not meet your expectations. After reviewing the details of your case, our Customer Support team has been in contact with the restaurant. They have processed a partial refund for your order, as per the outcome of their investigation. Unfortunately, after careful consideration, we are unable to offer a full refund in this situation. I understand that this may be disappointing, and I sincerely apologize for any inconvenience this situation may have caused. To explore possible options for a refund or to address any further concerns, we recommend that you contact your bank provider directly. Please do not hesitate to contact us or the Customer Support Team if you have any additional inquiries or concerns.
  
  

   

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,  
  
   
  
  I reject this business response. ******* does not provide service of dispute charge. I need the merchant to process the refund. My order chicken on pizza is spoiled, and pizza contains many pieces spoiled chicken made this whole pizza not edible. I need full refund be processed from slice.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ordered was incorrect and missing items paid for. The pizza was also undercooked. The owner admitted it was made incorrectly but hes human and makes mistakes. I asked for a full refund but was refused cause I received a incorrect pizza Cash App: You spent $36.38 at Slice.

  Business Response

  Date: 02/03/2025

  Hi **** We truly apologize for the trouble you experienced with your order and fully understand how disappointing it can be when things dont go as expected. Although we made every effort to collaborate closely with our pizzeria partners, we unfortunately didnt meet the **** this time. We regret any frustration this has caused. Upon checking into the system, our team added a $10 discount to your next order on our platform, which can be used at any restaurant you prefer. Simply enter the promo code ******* at checkout. Be sure to log in so the discount is applied to your order. We sincerely apologize again for the inconvenience. If you have any further questions or concerns, please feel free to reach out. Were more than happy to assist you in any way we can.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The pizza was not what I ordered.  The restaurant told me to contact slice for a refund.  Slice has not refunded me for the order.  I want a full refund.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 02/06/2025

  Hi **** We appreciate you getting in touch with us, and we deeply apologize for the experience you've encountered. We recognize the significance of receiving a smooth and efficient service, and we are truly sorry that we fell short of your expectations. Upon reviewing the specifics of your case, our Customer Support team has already reached out to you via email. Unfortunately, we are not able to provide a full refund, the restaurant also offered to make a new pizza and to refund the pepperoni. We provided a $10 off to your next order on our platform towards any restaurant of your choice. The promo code ******* can be used at the checkout. If you have any further questions or concerns, please feel free to reach out to either us or our Customer Support Team.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My order was wrong.  I deserve a full refund or full credit towards a new pie

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****