Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website's domain, ******************, was opened with Webflow and maintained by Webflow until recently when the domain migrated to Squarespace. I received an email from Webflow on 4/26/25 saying that my domain would be renewing and payment would be charged to my AMEX on 5/23/25. As of this morning I cannot access my business email or my website. I have contacted Squarespace to let them know they requested a send a copy of my drivers license and a copy of a bank/credit card statement showing my last payment for the domain. The last time I made my annual payment was 5/23/24, prior to the migration to Squarespace. I am now being told that they cannot help me unless I show a charge from Squarespace. Well, I don't have one because I pay annually and my last payment was when the domain was still with Webflow. This is deeply affecting my ability to do business. I cannot find a phone number to call Squarespace. You can only contact them by emailing a request through their website.

  Business Response

  Date: 05/20/2025

  Dear ******, 

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 5/19/2025 regarding a complaint submitted to the Better Business Bureau by ******* ***** ******. In the notification, the complainant notes that they are unable to log in to their account associated with their domain to renew their subscription. The complainant states that they are unable to provide the verification documentation that is being requested to continue forward. 

  
  After review, it appears the customer had an active case that was being worked through at the time of this complaint. The support ticket number ******** can be referenced going forward. 
  
  In the aforementioned support ticket, the customer has been able to restore their access to the account and successfully renew their domain. 
  With the domain now renewed and account access restored, we will consider this matter closed. 

  
  Should you require any additional information, please do not hesitate to contact us.

  
  Sincerely,

  
  *** *
  ******** ******* ****
  ******************
  

  
  

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  While I had to jump through a number of hoops to restore my account through links sent by customer service, I still have not received direction on how to access my account through a password change. I am still unable to login through Squarespaces main login page. This will most certainly cause issues going forward, for example, when my current credit card on file expires. I require assistance to gain account access through the main login page. This assistance has not been offered to me. Additionally, this process took literally hours because the only form of communication offered is email correspondence. This situation could have been resolved much sooner, with less disruption to my business, if I could have spoken with someone on the phone.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** ******
  
  
  
  
   
  

  Customer Answer

  Date: 05/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  I was sent a link on 5/23/25 to reset my password. I was out of the office 5/23/25 to 5/26/25, for the Holiday weekend. The link has now expired. I have reached out to ask for a new link.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ***** ******
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  Dear BBB Complaint Services, 
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 6/2/25 regarding a complaint submitted to the Better Business Bureau by ******* ***** ******. In the notification, the complainant notes that they were in the process of recovering access to their Squarespace account, but the password reset had expired during that period. 
  
  We have followed up directly with this individual today to provide clarification on our password reset process and re-sent a new temporary password to help them gain access once again.
  
  The support ticket number ******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  
  The customer should be able to reset their password and access their account as expected moving forward. From here we will consider this matter closed. 
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  **** *.
  Customer Support Lead
  ******************
  
  

• Initial Complaint

  Date:05/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying the edit my pages and it is not working. the online help is not working. cannot get customer service person to talk to me. services that are adverised are not offered and company does not resolve my issues. tried to call online number and cannot get an answer. please resolve. company is chasing me money for services that they adverse by fail to provide. complete scam

  Business Response

  Date: 05/18/2025

  Dear ******, 

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 5/17/2025  regarding a complaint submitted to the Better Business Bureau by ******* *********. In the notification, the complainant notes that they are experiencing issues editing their site and are dissatisfied with the support being provided.  

  
  It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint. In this case, our team have been able to provide proper troubleshooting and the customer's issue has been resolved. 

  
  We have followed up directly with the customer today to acknowledge receipt of this complaint and to confirm a resolution has been provided. The support ticket number ******** can be referenced going forward. 

  
  With the issue now resolved by our support team and the customer feedback taken into consideration, we will consider this matter closed. 

  
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,

  
  *** *
  Customer Support Lead
  ******************
  

  
  

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to discontinue using squarespace after reaching out to technical support last year. I was unable to set up the online payment system. I never heard back from customer support. As of today an attempt was made to bill me and the transaction was declined by the **** for insufficient funds. I did not allocate any more funds to squarespace due to the fact I already previously spent about the same amount to discover that the online setup could not process be setup as I needed. Im disappointed I never heard back from squarespace regarding the issue or during the time was not reimbursed or the matter *********** this time I am requesting squarespace stop all payments and resolve the prior matter.

  Business Response

  Date: 05/16/2025

  Dear ******,

  Squarespace, Inc. (Squarespace) writes in response to your notification dated 05-15-2025 regarding a complaint submitted to the Better Business Bureau by ****** ******. In the notification, the complainant notes that they are being charged for a site that has been canceled and never received a response to an earlier interaction. 

  Please be advised that a Squarespace account could not be found for this customer using the details provided. Without additional account details, such as an alternate email address used for their Squarespace website or the domain name, we are not able to investigate and assist with this request.

  We have reached out to the customer via the email address provided. Ticket number ******** can be referenced moving forward. 

  Once the customer provides the additional detail we can investigate their concerns and work towards a resolution. Should you require any additional information, please do not hesitate to contact us.

  Sincerely,

  ***** *.
  Customer Support Lead
  ******************

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Squarespace has been holding my funds for close to 30 days with no resolution on how I can be paid out. I connected a new bank (which connected successfully) but Im still unable to cash out my balance. Ive spoken to online representatives several times, each one stating that the matter would be escalated but the issue is never actually resolved.

  Business Response

  Date: 05/16/2025

  Dear ******, 

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 5/13/2025 regarding a complaint submitted to the Better Business Bureau by ******** ***** In the notification, the complainant notes that they have not had their funds released from Squarespace Payments and have not received a clear response as to why. 

  
  We have located the customers active case with our support team. This case has been escalated to our Payment Operations and Risk Team who have resolved the issue. 

  
  The support ticket number ******** can be referenced going forward. 

  
  With the account not operational as normal, once funds have been released we will consider this matter closed. 

  
  Should you require any additional information, please do not hesitate to contact us.

  
  Sincerely,

  
  *** *
  ******** ******* ****
  ******************
  

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business had purchased a domain through ****** workspace about 2 years ago. Last year that division of ****** was bough out by squarespace and so all of the renewal process of the domain is handled by squarespace. But yesterday my domain expired and there is conflicting messages between both parties. ****** says that my domain is active, while squarespace says the domain is expired and will be automatically renewed by ******. Squarespace mentions this but does not give me any options to renew the domain through their website. While this is happening, my company is currently without and email service as we depend on the connectivity of the domain. We are severely limited in our day to day operations; leading to losses of business and opportunities in the thousands of dollars. The domain in question is ****************. Additionally, squarespace nor ****** offer any kind of human support to resolve this issue. only chatbots and trauining documents that do not help at all. All I am looking for is for squarespace to share the domain transfer code with me so I can stp using their service. I would do that on my own, but I cannot use my email associated with the squarespace account without a valid domain.

  Business Response

  Date: 05/13/2025

  Dear BBB Complaint Services, 
  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated May 13th 2025, regarding a complaint submitted to the Better Business Bureau by ******** ****** In the notification, the complainant notes that they were having trouble reactivating their expired ****** Workspace resold domain through Squarespace, and wants to transfer their domain to another provider.
  
  We have followed up directly with this individual today to guide them through the process of reactivating and troubleshoot any issues as needed. Once the domain is reactivated, they will be able to transfer the domain elsewhere.
  The support ticket number #******** can be referenced going forward. It is important to note the customer had an active case with our support team (which had a response), at time of their complaint. However an alternative functioning email was not provided, so our response likely did not land in their inbox.
  
  Once this customer reactivates their domain and initiates the transfer process, we will consider this matter closed. 
  
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ***** **
  ******** ******* ****
  ******************
  

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up my website with Squarespace last month on April 16, 2025. I also initiated to use their squarespace payment processing service called squarespace payments. I've had sales come in and it's taking way over the time span for their verification process time to payout my revenue to my business bank account. I've been waiting for almost a month now They are withholding more than $8k of revenue for no reason. They refuse to give a clear reason as to why this is happening, and they do not respond to emails. I've reached out to customer support on 5/4/2025 and they havent given me an explanation as well

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Squarespaces negligent customer service, poor billing practices, and the business loss I suffered as a result.On April 23, 2025, I contacted Squarespace to downgrade from their legacy "Professional" plan to the current "Core" plan, which costs less and includes only the features I use. Their representative confirmed that I could make the switch, but failed to offer any streamlined process for moving off a deprecated plan. Instead of updating my plan as requested, they informed me that I would need to cancel my existing subscription myself, wait for a refund, and then resubscribe. This requirement was not only burdensome but ultimately led to my website being down for multiple days, during which I lost revenue as I run a tourism business that relies entirely on my sites visibility and functionality.When I canceled the plan and attempted to resubscribe, the new plan options (including the "Core" plan I was told to choose) did not even appear on my account. I notified ********************** of this issue immediately and requested urgent help, but received no reply for three days.During this period, I sent multiple follow-up emails requesting assistance and asking if there was any way to temporarily restore the site while the issue was being resolved. These requests went unanswered. When I finally received a response, I had already lost an entire weekend of business. Despite this, Squarespace refused to offer any form of credit, refund, or meaningful apology, citing their Terms of Service instead of taking accountability for the disruption their transition process caused.I made every effort to follow their instructions in good faith and to communicate promptly and clearly. Squarespaces system failures and unresponsive support left me with no site, no compensation, and no reasonable recourse an appalling way to treat a paying customer.

  Business Response

  Date: 05/14/2025

  Dear ******* 

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 5/12/2025 regarding a complaint submitted to the Better Business Bureau by ****** *****. In the notification, the complainant notes that were dissatisfied by the support provided when working to change their website subscription.

  
  After reviewing this case, we have gone ahead and issued a balance to the customers site as a good faith gesture. 

  
  We have followed up directly with today to recap the case and confirm that the balance has been applied to their account.  

  
  The support ticket number ******** can be referenced going forward. 

  
  With the case reviewed and balance issued, we will consider this matter closed. 

  
  Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  *** *
  ******** ******* ****
  ******************
  

  
  

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and despite there being little to no acknowledgement for how the situation was handled, or the harm it caused, I accept that a refund is the best Im going to get. This resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened between January 2024 and April of 2025 1) In December of 2023, I allowed a blog and e-commerce store to expire with Squarespace.2) At that time, I also allowed my domain, ******************* to expire with ******* Domains" which was being bought by Squarespace.3) At that time, I also had a ******* Workspace" account, ************************* which I was paying $12.00 per month. My intention was to let that expire as well. I.e. I allowed the domain to expire, and the domain is what I used to create a ****** Workspace account; one is not possible without the other.Over the course of the next 16 months, I was charged various amounts by ****** Domains (Squarespace) for $12.00 (later up to $17.81 per month). The charges were listed as coming from Squarespace. I confirmed I no longer had payment details with Squarespace, but the charges ************ May of 2025 I inquired with Squarespace support to figure out why/how I was still being charged. It was at this point I was informed I was being charged for access to an account *************************** for a domain I had not had authorized access for (*******************), for 16 months.I asked Customer Support (Trouble ticket ********* if I would have been able to send emails from that email address, even though I did not control the website. ** refused to answer. I also asked for a "good faith" partial refund due to fault on both sides. Squarespace refused this as ******* effect: Squarespace charged me the "ability" to send emails, from a domain I was not authorized for 16 months.Either:1) I had the "right" to access the domain, and send emails from it Or 2) I did not have rights to the domain, and could not have sent emails from it - and should NOT have been charged for it.I am now requesting the full amount, $219.03, be refunded to my bank account.

  Business Response

  Date: 05/14/2025

  Hello,

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 5/12/25 regarding a complaint submitted to the Better Business Bureau by ******* ****. In the notification, the complainant states they were incorrectly charged for an expired ****** Workspace subscription for the past year. After review, the subscription was never canceled which explains why the customer continued to be charged. All ********************** subscriptions are independent of each other, so while the custom domain is required for signing up for ****** Workspace, the domain expiring does not automatically cancel the ****** Workspace subscription, as they are independent of each other within Squarespace. 

  
  We have followed up directly with this individual today 5/14/25 to confirm the policy and explain the charged. We also offered a refund of all 2025 ****** Workspace payments as a one-time exception to our policies. The support ticket number #******** can be referenced going forward.

  
  We will consider this complaint resolved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ***** *.
  Customer Support Lead
  ******************
  

  
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a nonprofit church (********************************) trying to regain access to our domain, ********************, which is managed through Squarespace. The original domain owner is no longer associated with the church, and weve repeatedly informed Squarespace of this. Weve submitted multiple forms of documentation, including IRS nonprofit verification, vestry minutes, leadership confirmation, and are continuing to provide more per their request.Despite our cooperation and good faith efforts, Squarespace has either ignored our emails or responded with boilerplate requests that weve already explained we cannot fulfill due to the circumstances. We are now completely locked out of our domain and church email system and cannot serve our community.We are asking Squarespace to:Escalate this issue to someone capable of handling account recovery for nonprofit entities.Accept the alternate forms of verification weve provided.Restore our access to the domain weve rightfully managed and used for years.Desired Resolution:We want access to the ******************** domain restored or transferred to verified church leadership.

  Business Response

  Date: 05/09/2025

  Dear *******

  
  Squarespace, Inc. (Squarespace) writes in response to your notification dated 05-09-2025 regarding a complaint submitted to the Better Business Bureau by **** ******. In the notification, the complainant notes that they are unsatisfied with the process of transfer ownership of their domain.

  The customer has an active ticket open with us, where our team had been working through their domain issues. Ticket number #******* was appropriately escalated and our team has been communicating with a point of contact using the email address listed. Our last response asks the customer to provide an alternate email address to transfer domain ownership so we can avoid communication issues in the future. 

  At this time the customer has not responded to our ticket. As soon as the customer responds we can process this transfer and consider the complaint solved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  ***** **
  ******** ******* ****
  ******************

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,Im filing a complaint regarding Squarespaces mishandling of my websites billing pause and the severe damage it caused to my brands visibility, ****** ranking, and overall business ************ siteHandle with Bear (******************)ranked #1 on ****** for its brand name. After a brief billing delay, Squarespace took it offline without any urgent warning about permanent SEO consequences. Despite paying in full and having a unique brand name, my site became completely unsearchable. It was as if it never existed. Only recently, after personally implementing SEO strategies, has it begun reappearingbut with a severely diminished ranking.Squarespace repeatedly offered vague explanations about ******s algorithm, but has refused to acknowledge any responsibility. They failed to warn me that ****** would drastically de-index my site during downtimea consequence that undermined my company's credibility, blocked me from applying to jobs, investment opportunities, and cost me needed stability. For a platform built to support businesses, this lack of transparency is unacceptable. Adding to this, Squarespace's platform tried to force me (on two occasions) to double pay for access to my linked ****** Workspace email account. I had to email SquareSpace for over a month to resolve. Their runarounds and lack of care, clarity or help left me feeling helpless, unsupported (despite paying them), devoid of a thoughtful resolution, and unsearchable online. This experience has impacted my livelihood dramatically. I am requesting: 12 months of free hosting credits Hands-on SEO assistance from a Squarespace expert to help recover my prior visibility ************** acknowledgment that billing downtime causes lasting SEO harm Entrepreneurs deserve clear warnings when a billing issue can trigger long-term search engine consequences. Squarespaces failure to do so directly harmed by startup.Sincerely,******** ********* ******************

  Business Response

  Date: 05/18/2025

  Dear *******,
  Squarespace, Inc. (Squarespace) writes in response to your notification dated May 6th regarding a complaint submitted to the Better Business Bureau by ******** *********. In the notification, the complainant notes that they are unsatisfied with our billing policies and the affects that lapsed accounts can have on *******
  Please be advised that we have been in contact with the customer, and our team has been in touch to provide information and give some advice. Weve also passed on Cristinas feedback to our development team to look into potential changes in how we explain things, and issued a credit to her account.
  We have followed up directly with this individual today May 18th to ensure that weve provided all the support we can. The support ticket number ******** can be referenced going forward. It is important to note the customer had an active case with our support team that was being worked through at the time of their complaint.
  We are now considering this complaint to be solved. Should you require any additional information, please do not hesitate to contact us.
  
  Sincerely,
  *** *.
  Customer Support Lead
  ******************
  
  

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi *******,
  
   
  
  I hope youre well and thank you for follow up message yesterday. Im writing to follow up regarding reference ID #********.
  
   
  
  I wanted to let you know that Ive sent the below email to Squarespace today outlining the full extent of the issues I experienced, as well as what Im still hoping to resolve. My reply was delayed because I needed time to thoroughly investigate and correct the visibility problems on my own, as their support team was unable to identify the root cause. Apologies for responding just outside of my designated window. 
  
   
  
  I felt it was important to fully understand and fix the situation before following up, so I could clearly explain what had happened and what I believe is still owed to me. That message has now been sent, and Ill be sure to keep you updated on any developments, if that works with you.  
  
   
  
  Thank you again for your support throughout this process! 
  
   
  
  Warmly,
  
  ******** *********
  
  ****************** 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *********
  
  
  
  
   
  

  Business Response

  Date: 06/13/2025

  Hi *******,

  My name is ***, and I am the Squarespace Supervisor who has been dealing with this BBB Complaint. 

  I can confirm that we have been in touch with the customer here, and have resolved her issues. If she has any further queries, there is an open line of communication. We consider this matter now resolved.

  Kind Regards

  *** *.
  Customer Support Lead
  ********************** ****