Reviews

Review Details

• Review fromStephen F

  Date: 06/11/2025

  1 star
  I paid to extend my subscription for a domain to March 2027 and just got an email (on 11 June 2025) saying that my subscription expire and then renew at a higher price on July 2025. I thought this might be an easy problem to correct but it is impossible to get in touch with their Customer Support. The automated system is mindless. You can't send them an email more than 128 characters. Horrible!

• Review fromTarry T

  Date: 05/18/2025

  1 star
  I was under a contract for a year plan for 600 and something ..Squarespace suspended my account for no reason ...stopped all payments and payouts and wanted me to upgrade to pay more money to pay *******...how is it legal for them to stop payments? This shouldn't be allowed.I was under contract for a year.

• Review fromAlp C

  Date: 04/25/2025

  1 star
  I had the worst experience with Squarespace. I recently started a small business and created a website a couple of months ago: *************************. When I needed to update my site, I couldnt find my domain or website under my account.I reached out to customer service for help. They claimed my account was registered under a different email address and asked me to submit personal documentation including my ID, EIN, Social Security number, and pay stubs to verify my payment. Then, they asked me to create a trial website, transferred my original domain to this trial site, and deleted my original website.I spoke with more than 10 representatives, but no one could resolve what should have been a basic request. My website is still not accessible.

• Review fromJoy M

  Date: 04/22/2025

  1 star
  Squarespace has absolutely no people available via phone or chat. Over the course of 2+ months, I filed a complaint with the **************************** and attempted to stop payment at my bank. They refused to stop debiting me because I didn't have an email proving I closed my account, even through I gave them the email and account number associated with the account. I finally had to close my bank account. ********************** laid off all its front line consumer help people. I highly recommend GoDaddy, who has great customer service.

• Review fromCherra L

  Date: 04/03/2025

  1 star
  Sqaurespace has the worst customer service available. Their website templates are nice. However, there was a company email INCLUDED in our Package Plan. When it was time to set up our Company email, Squarespace kept re-reouting us to pay for a product that was already PAID for included in the $276. 00 Plan. We used a 20% discount code which brought the price to $248.00 The email is an IMPORTANT Component to our purchase in the first place. If the custom sompany email wasn't included we would not have purchased. We seek a FULL REFUND. Half of the Product(s) we did NOT receive.

• Review fromJody S

  Date: 03/27/2025

  1 star
  Worst company ever. Held my website hostage because I refused to buy a pkg that wasn't needed. Got email confirmation that all of my money was going to be refunded and then 2 months later, still no refund. Called back and they tried to negotiate 50% refund which I told them no. Told them I will report them and they magically could give me a full refund. Still waiting for it. Should get zero stars but had to pick at least one.

• Review fromFrank P

  Date: 03/12/2025

  1 star
  Squarespace system charge me for 9 years of hosting 20 days before my expiring hosting for the first year. I noticed the discrepancy and contacted squarespace via their email system to let them know about the issue since theY only offer email support. I got a response stating "...........I understand that you canceled your services, and you are requesting a refund, am I correct? You have to cancel your domain before discussing the refund............." The domain was already cancel (transfer to another provided) However, they refuse to provide a refund.

• Review fromCaleb M

  Date: 03/10/2025

  1 star
  **************** is cordial, but not helpful at all. I have been trying to get my email address changed under "owner" so I can finally get a transfer code to transfer my domain to another platform. The responses only come via email and sometimes several days before I even get a response back. Responses are vague and not helpful as they're trying to make me open a new account instead of simply updating the existing email address to an address that I can access. I've been at this for three weeks without my issue being resolved. I've even been transferred to a team lead, *****, and he can't seem to help me or ask his superiors how to make this happen without creating a new account. They are not addressing my specific concern the most efficient way possible.

• Review fromJason m

  Date: 02/18/2025

  1 star
  Genuinely abysmal support and service from these guys. I had a question about the way some of their Terms of Service are worded and ended up playing and interminable game of their "support" responses just linking me TO the Terms of Service with some nonsense comments about not being able to give "legal advice" to customers.I'm not asking for legal advice, I'm asking YOU to define Terms of Service YOU wrote and YOU expect to be able to enforce. How on earth SquareSpace expect to be able to enforce terms they're apparently entirely unable to understand themselves is beyond me - but it IS a big red flag that they are definitely not to be trusted.

• Review fromChristian D

  Date: 02/04/2025

  1 star
  ****** Domains ***** corporate takeover from my site. $11 monthly to $25 and now business plan of $45. There is no customer service. There is no business. It is all Kalkata sector five india owned and operated by the same conglomerates who are price gouging and price inflating everything. The same Chinese monopolists and the same software bourgeoisie incorporated in these states running and operating scams, bait and switch, and fake API key token generators.