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Business Profile

Investment Management

Betterment
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Betterment on multiple occasions, both my phone and email, requesting that they remove Transamerica from my account. I was advised to do this by the Transamerica rep overseeing my account, in order to remove the fee charged to have him associated with my account. I have never received a response from Betterment. I would like a response, and a resolution to my problem.

    Business Response

    Date: 08/17/2022

    We will respond directly to the complainant and consider the matter closed.  

  • Initial Complaint

    Date:07/22/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Betterment has frozen my checking accounts on July 18, 2022. They did not give a reason why it was frozen or what activity cause the suspicion. They asked for me to submit my ID electronically and I did right away. They said it would take 1 - 3 days to unlock my account. As of July 21st, the account is still unlocked with no answer or reason given. I can't make deposits, withdraw cash or any transactions at all. I am left stranded because of this company. Account number: ********

    Customer Answer

    Date: 07/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

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