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Business Profile

Investment Management

Foresters Financial Holding Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Foresters Financial Holding Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Foresters Financial Holding Company, Inc. has 54 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been paying Forester for sometime now. I wanted to close out my insurance with them and receive my cash value. I filled out everything they sent me to fill out and send back, emailed it also faxed. I even had a professional that sales insurance help me with what was needed. I sent proof of my certificate and paperwork they ask for, this was December to January. ******** said they didn't receive some paperwork did it again. The bottom line is the prolonging the process so I can owe money to them and they can keep my cash value. I have the proof I've been paying them and that I sent everything they ask for. Now they sent me a paper talking about I want a loan, that's not even what I ask for I wanted to leave them and receive my cash value, I'm up in age I believe they did this to a lot of people please help me get my money from these crooks. I've been cancelled my policy in December they're dragging so they won't have to pay.

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023 I cancelled a life insurance policy I had on my brother, I downloaded the forms and sent them to the company. In September 2023 I received a letter saying I needed to send a letter of surrender which I did and faxed to the company on September 24, 2023 along with a copy of my drivers license. Early October I was told that the check was sent to an old address (a building that had burnt down a few years prior) even though my license had my current address. I was told a check would be overnighted the following Friday. A week later no check, was then told I would receive in 10 days (no check), told another 10 days (no check), In November I was told that because of thanksgiving it would be late. Monday December 4th I called and was told I would receive it at the end of the week. Today December 8th I still have no check. I was told the check was in the amount of $2556 or around there. I am tired of the runaround and want my money. I was never late paying the premiums so I dont understand why the wont refund what I am owed. Any help you can give would be appreciated.

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled a life insurance policy with them in April and the payments were supposed to be stopped. I went through their whole process and was assured it was cancelled. They have drafted the payment continuously since I cancelled in April and will not reach back out to me after multiple attempts. Im out $750.33 cents and they will not stop the drafting the payment.

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this business about the 2 policies that I have on my grandbabies. Its always a issue with them if its gonna be a issue they can refund me for every dam dime they ever took from me from start to finish. The policies I have are ******* and ******* this company is strictly unprofessional and doesnt give a dam about customers just taking their money.

    • Initial Complaint

      Date:09/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Insurance started 06/2023 they started deducting out my check account with no forewarning, 06/23/23 but hadn't even told me I was approved or deductions were going to start. Red Flag, I tried calling right after no one ever called back. I finally speak to someone on 7/26 and was told to send an email stating I wanted policy terminated and premiums refunded in which I did and still no response. After about 2 weeks of yet no response I call back to customer service and was then advised oh you did it wrong you didn't sign , you need to fax in form, I faxed form back 8/16,. Fast forward to today 9/12 no response, I call and now being told still processing request but only for $6 out of $728 deducted out my account.

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told multiple times in written email and over the phone, by multiple people, that I would be refunded for the positive net value of my account for $384. One representative I spoke with, told me that this is incorrect and refused to further my case. She also refused to provide me any recorded calls were they stated I would receive a refund. When purchasing the policy, I was misinformed on what type of policy it was in the original sales agent lied to me. Upon finding this out I tried to cancel the policy as quickly as possible.

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:

      At this time, I have not been contacted by Foresters Financial Holding Company, Inc. regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8 I called to request a copy of my policy after waiting on the phone for more than 3 hours to speak with someone , I was able to get thru , the attendant told me that it would email it to me . On the 11 th still no email so I sent an email explaining this and requested the copy again . Today the 22nd still I do not have the copy . So far 2 weeks just to send an email with my documents I requested .

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a refinancing application through Auto Pay direct in June of 2023. I was told on multiple occasions everything that good to go. I paid out money to change my insurance policy so that it was in compliance with what First Investors needed to fund the loan. I paid for notary of documents and received confirmation that both parties had signed the documents and it had been sent to funding. After a month of providing all information that was needed to process my request they denied my application off the basis of a phone number connecting them to the business I work for. I work for a small orthodontic group that has multiple office locations and has recently gone through a buyout where a new management company has taken over and is in the process of changing the business information over. Name/Tax ID/Phone greeting etc. I am in management and work from home and so does my leadership. We do not have direct business numbers. After being told that my manager ****** couldn't be used to verify employment because she has a cellphone number I provided the office number and the time to call to reach another manager who could confirm I worked for the company. ****** with First Investors did not call to get this done in a timely manner. I provided check stubs, offered bank statements and explained the changes within the business. I am being discriminated against based off the type of employment I have. When I have proven without a doubt who I work for. It is horrible business practice to delay the process out for over a month and have someone spend money and sign documents and give personal information over just to deny it over an issue that is out side of my control. Not all businesses operate the same and therefore everyone's situation should be handled differently.

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/10/23 - Surrender Request Sent - Certificate # *******. Universal Life 2 Plan. Issued 1/17/1989 - 35 years. Husband listed as member, wife as Rider. Monthly premium $54.98/mo. E-mailed Completed Surrender Request form, Copy of Original Certificate. Checked option for deposit funds into the same account the monthly Premiums were being taken out of. Requested in E-mail and when funds would be deposited on how much. Also phoned to see if they needed any further info. Said they had everything and that funds could take up to 25 business days. Called several times, we wanted to make sure the bank info, and to see how much would be deposited. Just a few days shy, we called again to verify info, they now will not speak to me (wife) said I wasn't the Member. Husband called they claimed they had sent an e-mail from the last time I phoned them requesting a Government Issued (Driver License) from husband. We checked e-mail and spam, and no document was received. Requested a Supervisor call wife, and was told would receive a call by end of the day. No response. Requested on their secure website a call and where we were now in the process. Auto reply would receive a call in 2 business day. No Response. Wife (rider) called again, will not speak until husband gave permission. Gave permission. Called again, confirmed banking info. Was told the clock restarted after they received Driver's License. Requested to speak to a supervisor. No response. Called again, was told ***** business days and now a check would be sent. Again, asked for a supervisor/manager/president of company to contact me. A Manger finally called, and stated it's company policy on check. **************** people didn't know about this policy. Asked for a copy of this policy. Said no help getting funds deposited into checking acct. would call or leave message with tracking info. Surrender request said deposited into Account they are taking premiums from. STILL No funds or tracking no. 6/14/23

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had disability insurance with this company when I had my house at the address ****************************************************************. I sold my house and canceled the insurance in May of 2022 and this company was supposed to refund me $24.87. They told me the check was mailed out on June 24th and I've yet to received it. I've called this company 7 times and spoke with 7 different people and each of them said they will get this resolved and they will cancel that check because it was sent to the wrong address and send it to the new address. I spoke with someone December and said a new form has to be filled out I don't know what reason and they will mailed it to me. I haven't heard from them anymore. I want my money and this resolved and I will never trust nor used them again and I will never recommend this company to anyone, terrible service and they are all liars.

    Foresters Financial Holding Company, Inc. is NOT a BBB Accredited Business.

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