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Business Profile

Jewelry Stores

Tiffany & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiffany & Co. has 71 locations, listed below.

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    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of last year I purchased an Engagement ring from Tiffany through their credit program. Interest free for 12 months. Later on I purchased a wedding band on the same card. I was not informed that the second purchase made would incur interest. I'm now being charged interest on a that purchase and my 12 months is not up. This has been incurring for the last 6 months and even though the band was paid off on the card. I'm still being charged interest. I'm seeking to be refunded my interest from this purchase.

      Business Response

      Date: 10/10/2022

      Dear BBB,

      The client's account was credited on September 27th. A call was made to him advising him the adjustments would reflect on his next billing statement and that no additional fees would accrue.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The red fell out of my heart. I thought Tiffany's was supposed to stand behind their product? I bought my necklace in ********* ** store not even a year ago.

      Business Response

      Date: 09/19/2022

      Dear BBB,

      A voicemail was left for the client to give us a call back so we can get more information surrounding the purchase details.

      Sincerely,

      *******************************

      Customer Answer

      Date: 09/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

       I returned phone call yesterday and waiting on a call back. Left message at the phone number that was provided on my voice-mail. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Customer Answer

      Date: 09/23/2022

      Tiffany's left me a voice mail and I returned the call the same day. I never got a return call.

      Business Response

      Date: 10/04/2022

      Dear BBB,

      Please accept our apology for the delayed response. A voicemail was left for the client today as we need to gather additional purchase details surrounding the matter.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there,I bought a bracelet on Aug 7th at store, and it shipped to me at Aug 9th. I have paid ******** for it.Not sure the item itself is defective or the whole design has bug, during the passed two week, it just suddenly open without push the open button couple times, the first times were happened at home, so it didn't draw my attention, until yesterday, it happened outside when I was walking dog.Due to this situation, I am not comfortable to wear it anymore with feeling of losing it easily.And then I have contacted my sales, she can't make return at this time, only repair or exchange. Also I have contacted with Tiffany online advisor, she can't make return as well. I have been Tiffany Royal customer for over 10 year, this is the first item I want to return and feel disappointed about. I won't feel secure with this piece even after repair or exchange, so no exchange, no repair, I need a refund.The order Number is *********.

      Customer Answer

      Date: 08/31/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************



       

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 04, 2022, I made a purchase from Tiffany&CO.Transaction number is ********.The bracelet cost me ******. One week after I received it, it started to change color and looked like a ***** cheap metal.I called the Tiffany & Co. many times, but they either put me on hold or when they answered, they refused to give me a total refund claiming that they have a 30 day return policy only.I m requesting from you to contact the company and have them send me the refund back to my bank account.I refuse store credit and I refuse any repair of the item. I uploaded the present photo of the bracelete and the transaction proof in addition to the bracelet photo on the company s website.Thank you

      Business Response

      Date: 08/05/2022

      Dear BBB,

      We were able to connect with the client and issued a pre-paid label to send the item back to our ******************* Once received a refund will be issued.

      Sincerely,

      *******************************

    Tiffany & Co. is NOT a BBB Accredited Business.

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