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Business Profile

Jewelry Stores

Tiffany & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiffany & Co. has 71 locations, listed below.

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    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* I didnt receive this package and I called Tiffany cs and was told they opened investigation with ****** It wasnt as I called ***** said there was no investigation opened. There is no photo proof of delivery. I need this item for a gift Id like refund to be issued as this is a holiday gift

      Business Response

      Date: 12/28/2022

      Dear BBB,

      After further review, the client was refunded on December 21st. The client was informed it could take 3-5 business days for the refund to reflect on her account.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6th, 2022, I purchased a wedding band 18W * *WO MD ring in ****** which costed me $2100 plus tax. Just a few months later, the * started to detach around the band. I thought Tiffany stands for quality as thats the reason for choosing the brand. *his is truly disappointed. I refuse store credit and any repair on the band. My order # is *********. A picture of the damaged band is attached.

      Business Response

      Date: 12/28/2022

      Dear BBB,

      Upon review, on July 6, 2022, the store issued the client an exchange. Based on the client's concerns the store will be reaching out to the client to offer a full refund.

      Sincerely,

      *******************************

      Customer Answer

      Date: 01/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************



       

      Customer Answer

      Date: 06/30/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NO* been resolved because:

      Hi ********,


      I'm reaching out to provide an update regarding my previous complaint #******** that against Tiffany & *** in ******* **.

      On July 6th, 2022, I and my husband purchased a pair of wedding bands (18W * *WO MD ring and 18W * *WO DI *** ring) just to be matched and that was our favorite band when we visited Tiffany ******* in **. Just a few months later, the * started to detach around the band. I filed the complaint on BBB right after and my husband received the replaced band. However, we found the "*" on the replaced band that we received on 12/30/2022 began to detach around the band in June 2023, just like the first band that we bought in July 2022. I first followed up with the manager named ****** for this issue but she never got back to me. My desired settlement is refund for both of the wedding bands. My original order # is *********. My second order # is ********* when the store manger ordered the replaced band for us. *he pictures of the damaged band are attached along with the updated receipt.

      Please let me know if you need additional information. *hank you in advance for your review.

      Best,
      ****

       

       

      In order for the BBB to appropriately process your response, you MUS* answer the question above.


      Sincerely,

      ***************




       

      Business Response

      Date: 07/05/2023

      Dear BBB,

      The store reached out to the client last week with a resolution that would suffice, however, the client responded that she is out of the country until December.

      Sincerely,

      **********************

    • Initial Complaint

      Date:12/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following has occurred through the time span of about a year, year and a half. I purchased a bracelet from Tiffany's using a gift card I was given in 2021. The bracelet broke. I returned it to Tiffany's, paid the $80+ to have it repaired and received it back from Tiffanys.I wore the bracelet it again, and it broke again, in the same place it broke the first time. I called Tiffany's, they told me to return it and they would look at it. After looking at the bracelet for the 2nd time in repairs, I was told I would receive a gift card refund and that they would keep the bracelet.They returned the bracelet, still broken. I called Tiffany's who then sent me a return label to send the broken bracelet back to repairs, I was told that upon receipt they would issue me a gift card refund. I sent the bracelet back and it was received by Tiffanys on November 7 2022. I waited a month and called to check back to see where the gift card was and I was told that Tiffanys changed their mind, they won't issue me a refund in the form of a gift card, they will fix and return the bracelet. I have been spent a great deal of time on the phone with various people in an attempt to hold Tiffany's to their word that they would send me the refund, as of today, December 9, 2022, I have only been put on hold, I have left voice messages and am continually put off with no resolution.

      Customer Answer

      Date: 12/12/2022

      Better Business Bureau:

      Tiffany's called me on Saturday and have finally resolved this matter to my satisfaction. 


      Sincerely,

      ***********************



       


    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER SERVICE NUMBER ON MY TIFFANY RECIETS #****** COST WAS $500 XL Tiffany Bracelet XL Charm.I turned my jewerly in at store in ******* LOCATION *** *********** TO BE CLEANED 5 PIECES.TIFFANY TAKE PICTURES OF ALL JEWERLY BEFORE THEY TAKE JEWERLY FOR SERVICE.I PUT JEWERLY IN LIKE NOVEMBER 7,2022 MY GRANDMOTHER BIRTHDAY WAS ON THANKGIVING.SO A WHOLE MONTH WENT BY NO ONE CALLED ME ABOUT THE JEWERLY.LADY NAMED ******* ***** ME AND SAID ****** ****** IN THE RECIEVING DEPARTMENT IN ******** WILL SEND ME A NEW BRACLETE BECAUSE THEY LOSTED THE BRACELET.THEY WERE GOING DO WHAT EVER THEY COULD TO GET ME ANOTHER ONE.I TALKED TO ****** SHE TOLD ME THEY LOSTED ONE OF MY BRACELETS THEY NO LONGER MAKE THE BRACELET ANY MORE.BUT THEY COULD GIVE ME A NEW ONE JUST LIKE IT.THEY SENT ME A BRACLET TO ******* AND THE BRACELET WAS OLD AND WORN, IT WAS NOT NEW LIKE THE BRACELET I GAVE TO THEM. I HAVE MY PICTUES AND MY RECIETS FROM 1ST DAY I PURCHASED IT.I FEEL LIKE SOMEONE FROM THE COMPANY STOLE IT .THEY NEW THAT IT WAS RARE PIECE THEY DONT MAKE IT ANY LONGER AND THEY SENT ME A USED PIECE OF JEWERLY.I HAVE THE PICTURES I AM ******* SET THE COMMUNICATION WAS VERY POOR. I AM GOING BACK AND FORTH WITH THIS RECIEVING MANAGER ABOUT MY JEWERLY THIS ****** HAS NOT BEEN RESOLVED THIS JEWERLY WAS WORN AND OLD I NEED MY MONEY BACK OR ME A NEW BRACLET TIFFANY IS NOT CHEAP BRACLET IS $500 AND CHARM IS $500 THATS $1,000 THIS IS NOT RIGHT I SENT ****** THE PICTURES OF THE BRACLET RIGHT AWAY IN THE ***** OF THE ***** AND THE BACK SCRATCHES ALL OVER IT.MY GRANDMOTHER BRACLET WAS NEVER WORN I SENT IT TO BE CLEANED.****** SENT ME USED BRACLET AND SAID IT WAS NEW AND IT WAS NOT.SO I AM RETURNNING THIS BRACLET BACK TO THE ******* STORE AT *************************** FRIDAY DECEMBER 7,2022.THEY HAVE ALOT OF COMPLAINTS I WANT THIS RESOLVED ASAP IT WAS WRONG I HAVE ALL MY PROOF.I WANT MY ORIGINAL PIECE BACK OR I WANT A NEW ONE.PLESE HELP ME.HOW CAN A MILLION DOLLAR COMPANY HAVE WORKERS TAKING FROM CLIENTS WHO SPEND GOOD MONEY WITH THEM THAT SEND THERE JEWERLY IN TO BE CLEANED THEY TAKE IT AND SEND YOU BACK OLD SCRATED UP JEWERLY.GRANDMOTHER ******* AND I WASNT BACK WHAT I GAVE THEM.I DID NOT GET THAT PLEASE HELP ME.

      Business Response

      Date: 12/08/2022

      Dear BBB,

      The client was contacted by phone today and she will be visiting the store tomorrow to go over alternative options to resolve the situation.

      Sincerely,

      *******************************

      Customer Answer

      Date: 12/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************

      I am waiting on the store to give me a new bracelet I Have not gotten it yet.Supposed to be at ******* store before Christmas. 

       

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday November 12, 2022, I brought 3 watches to Tiffany's for battery replacement for all 3 watches, and strap replacement on 2 watches. The watches are Tiffany round face 18k gold bracelet watch. One 18k gold ***************************** watch with black strap and one *************** ***************************** watch with black strap. The order was for the 18K ***************************** strap to be replaced with a red leather strap and the Silver watch black strap to be replaced with new black strap. The order was written and all 3 items were sent off site for work. I received 3 confirmation emails on Nov 16 that the items were received. The work order for each watch was incorrect. Service order indicated the round face watch bracelet was to be replaced with red calf strap, and the ***************************** watches were to have straps replaced with new black straps. After seeing the mishap, I contacted Tiffanys and requested that only the batteries be replaced. I was assured that only the batteries would be replaced. I went to BBB website, saw several complaints re: Tiffanys and decided that I would halt the work order, called on 11/23/22 requested no work be done and to return my watches to the ********* store for pick up. I called 11/28/22 and was told the watches have not reached the store yet. These are very precious items to me and hold sentimental value. I am fearful I will not have my watches returned to me. I am asking for assistance from BBB to resolve this issue.

      Business Response

      Date: 12/08/2022

      Dear BBB,

      Please accept our apology for the delayed response. We apologize for any inconvenience this may have caused. All three repair orders were canceled and they are currently at the ********* store location and can be picked up at any time.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a quality control and price gouging issue pursuant to the resizing of three Tiffany rings; the resizing was 'botched' and Tiffany & Co. expects us to pay for a second resizing when its personnel 'dropped the ball' initially. First, the 'measurer' failed to listen attentively and just proceeded in a perfunctory manner in fulfilling the resizing even though we explained what we desired. At the return of the rings, three weeks later, it was evident that the resizing was too restrictive but the second staff member at pick up tried to convince us that the repairs were adequate and that the addition of platinum to the bands for all three rings was sufficient. The rings are unwearable for an extended period of time, and our 'remedy' is to return them all for resizing with the proper amount of platinum added to the bands as should have been accomplished the first time. We have been in communication with management in *** and received the impression that from their perspective the work was adequate and any further adjustment would involve an additional fee for completion. The fact that an error was made initially by Tiffany & Co. personnel in *****, and that the engagement ring was not repaired adequately and has thinness at the bottom of the band suggests to us that the jewelers should absorb any further costs under the warranty and do the resizing again at no cost to us. We have already been charged about 600 dollars for two rings with the engagement ring being repaired for free.

      Business Response

      Date: 12/13/2022

      Dear BBB,

      Please accept our apology for the delayed response. The repair order that was created for all three rings was fully accommodated at no charge to the client. The work was completed and the merchandise was picked up by the client.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my Tiffany & Co. 7 diamond platinum wedding band into their Short Hills, ** location for a complimentary routine cleaning and prong check. I have done this several times before in past years. It normally takes 2 weeks. I brought it in on October 5th, 2022. My order number is ******. They have either lost and/or possibly broken my ring. I have gotten two bizarre emails from their repair department saying they received the ring with a dismounted diamond and it would cost be $1800 to repair it. I did NOT bring in a broken ring. No one is answering the store phone, nor is anyone at the store calling me back. It has been 1 month and 9 days. Please help me.

      Customer Answer

      Date: 11/16/2022

      Better Business Bureau:

      In reference to complaint ID ********, today I was finally given back my ring and the matter has been resolved.   

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grievance Against Tiffany Jewelry, New York Hello, I am writing to the Better Business Bureau to register a complaint. About two years ago, my husband purchased a bracelet from Tiffanys for my Birthday. It was silver, with a small blue heart. Upon receiving it, I noticed that the rings attached to the bracelet were not soldered, and in fact one of the small tags was already off. I put it away with the intent of having it repaired. I never wore it, and this past September. I took it to my local Jeweler to have them soldered.I wore it for about one week and then it caught on my fireplace screen and splintered in many directions. Thats when I discovered that the silver ***** were strung on clear filament. Not exactly what I would have expected from a $250.00 bracelet. I was able to retrieve about 8 beads, and that was it. I wrote to the company (via email) three times. I asked for a replacement and was told that I could send the bracelet back and they would give me an estimate for repair.I wrote again, stating that I would not be sending it back because there was nothing left, and I definitely would not expect to pay for a repair. Also, there was nothing to send back.Tiffanys third response was to send back what I had along with the receipt. To say that I am exasperated is an understatement. It was a gift and also two years ago. I truly believe that something from Tiffany should be made with quality material. It seems as if they have lost their pride since it was taken over.I still stand by my request for a new bracelet and will provide a picture of the eight beads that are remaining. Thank you for any assistance that you can offer.*************************

      Business Response

      Date: 11/15/2022

      Dear BBB,

      We have connected with the client and offered to replace the bracelet as a one-time accommodation.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave the Tiffany store in ********* my watch to repair . I was told it would be done in 4 weeks ! I never heard from them do I called !I was told oh 16 days ago the store was notified the strap is on back order . Therefore 4 weeks is now estimated at 4 Months !!The best part the store just didnt feel like taking the time out to inform me !Very disappointed in ********* Tiffany store ! 4 months to hold onto my watch isnt acceptable!!! Not sure if I even trust them if they didnt even take the time to notify me

      Business Response

      Date: 12/09/2022

      Dear BBB,

      The client was contacted on 11/28 with an apology for the miscommunication on our end. The time frame was explained to her which is typically ******************************* light of the misinformation, the charges on her order was waived and she was told we would follow-up once the strap was received. The client accepted this resolution.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DATE OF THE TRANSACTION:I have placed an order on 09/08/2022 on Tiffany website.they shipped the package on 09/09/2022,I didn't receive the package,I didn't see the package and didn't sign for the package.THE AMOUNT OF THE MONEY I PAID FOR THE BUSINESS $1051.88 I have contacted tiffany support several times,they didn't resolve the problem.I asked them to send me an email to let me know they are already working on the issue,but I didn't receive any email from tiffany.On Sep 26th,I called the tiffany support,she told me they will email me within 24 hours,but I still didn't receive email.so I have paid $1051.88 and didn't receive the package order number is ********* tracking number is ******************

      Business Response

      Date: 10/26/2022

      Dear BBB,

      The charge on the gift card has been reversed so the client should have received a refund on their end.

      Sincerely,

      *******************************

    Tiffany & Co. is NOT a BBB Accredited Business.

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