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Business Profile

Jewelry Stores

Tiffany & Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Tiffany & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiffany & Co. has 71 locations, listed below.

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    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a necklace from a Tiffany's location in June, the necklace clasp broke in September. I took it back to the store that I purchased it from and they said it would be a few weeks to repair and cost an additonal amount after already for the necklace not even 3 months before. I reached out to customer support to inquire about why it would cost me an additonal amount when it was recently purchased. They ended up saying that it is cover under a warranty for a year and I should not be charged for the repair and that they can't help with the estimate/charge for the repair since it was already sent out. I have not paid for the repair yet but they are now holding the necklace since its repaired but I have not paid. This feels incredibly scummy.

      Business Response

      Date: 12/26/2024

      Dear BBB,

      Apologies for the delay in responding. We are sorry the client has encountered this situation. After review of the order, we will offer the client a refund for the service charge. A voicemail was left for the client to call back so we can offer the refund.

      Sincerely,

      ********* ******

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During a vacation trip to *************, I purchased a necklace from the landmark Tiffany's store on October 26, 2024. When I showed my daughter, she pointed out that the heart had a ***** **** on it. A few days after my purchase when I returned home, I contacted Tiffany's about the defective necklace. I was told that since it was purchased at the landmark store, the associate who sold it to me would contact me with a resolution.Weeks later, several telephone calls later, several promises made and not fulfilled, I am still waiting for someone to contact me. It appears that delay is a tactic that is being used since the replacement window ends 30 days after purchase.I've read the other complaints and does appear that the level of customer service has significantly declined with this company.

      Business Response

      Date: 12/26/2024

      Dear BBB,

      Apologies for the late reply and sorry to hear about the situation the client encountered. After doing some research I see that the client was able to return the necklace for a refund.

      Sincerely,

      ********* ******

      Customer Answer

      Date: 12/31/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:08/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Tiffany & Co team,The decline of customer experience I recently encountered at the Tampa store # *** is alarming. The extent of the decline is appalling and goes against every core value of the beloved brand. Ive never been treated so terribly and disrespected by any retailer, let alone the brand famous for its finesse and class. I visited the store on June 6th to drop off two items for repairs. I was mistreated, however, let that go. I returned to the store on 8.24.24 to pick up both my items. Manager ******* retrieved my items, handed me my two pouches holding items and asked if I was ready to pay. I politely asked to box my items because the presentation always accommodated my repairs and polishing in the past. ******* laughed to my face with No, we never box repairs, only new purchases. When I questioned her, she raised her voice with That is a policy, we do not box repairs. If I box it for you, it may end up on ****** People sell the empty boxes on ***** and for that reason our policy does not allow us to give out boxes. After I asked to see the policy prohibiting ********* presentation for paying customers, she informed me that she will make a one-time exception for me. Visibly annoyed, ******* quickly & sloppy wrapped two boxes, and stuffed them in a tiny bag. ******* did not offer to clean/polish the jewelry I was wearing. I left the store heartbroken and in disbelief of the treatment I received. Dear Tiffany, What do other peoples actions on **** have to do with me? Insinuating that I requested to package my 2 repaired items so that I can sell 2 empty boxes is not only ridiculous but disrespectful and appalling. This experience is nothing short of a slap in the face. We have been loyal to the brand for almost 2 decades, purchased items and visited stores in the ** and abroad. I could never dream of such a terrible treatment. 1. Is that your policy regarding the packaging?2. Was standard of service violated by ******* and Hope?

      Business Response

      Date: 09/30/2024

      Dear BBB,

      We have addressed the clients concerns with a letter sent on September 6th after a lengthy conversation with one of our directors, in the conversation with the director and in the letter we explained our typical practice is not to
      return repaired merchandise in blue boxes at our store locations. We do not
      have a written policy to this effect to provide. Separately, we expressed our regret that the client was not pleased with the service she received at the store and have addressed this
      matter appropriately with the store in question.

      We now consider this matter
      closed.

      Sincerely,

      ********* **

    • Initial Complaint

      Date:08/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased 2 Tiffany ** 18k White Gold Atlas ***************************** Wide Rings for just over $14000.00 the rings are white gold and it needed to be Plated when in 4 months and that finish only lasted for 4 months. The sales representative said it will last fore years.

      Business Response

      Date: 10/16/2024

      Dear BBB,

      We apologize for the delay in responding. The store contacted the client a few days ago and offered to replate the rings thinking about the sentimental value. The clients accepted the offer and will visit the store to have it done. 

      Sincerely,

      ********* *.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned and item purchased, in May of 2024 within 2days of purchase, nothing wrong just didnt like it was a gift. Still waiting for a refund. No call backs from anyone from tiffany jewelry. No resolution and it doesnt look like it will happen very sneeky.

      Business Response

      Date: 07/12/2024

      Dear BBB,

      The item in question has been returned and the client was told the refund would be in the form of a check and take approximately three weeks. The store left a message for the client advising that they will have the check today and will contact them as soon as it arrives.

      Sincerely,

      ********************** 

    • Initial Complaint

      Date:07/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Tiffany South Sea ********************* Pendant for $3928.5(including taxes) on 05/08/2024 as a gift to my wife, the package came on 05/10/2024 night. After I opened the package, there were just gift wraps in the package but not the necklace. And the receipt was also missing from the package.I reached out to Tiffany on 05/11/2024 and they said they opened a case for investigation and needs a couple of weeks to get a conclusion.On 06/18/2024, I received an update from Tiffany saying the investigation was completed and the claim was denied. Tiffany suggested I dispute with my credit card company. I tried to dispute but the dispute was rejected on 07/04/2024.On 07/05/2024, I called Tiffany for the reason why the claim was denied, it turned out that they asked ***** to do an investigation and ***** just gave them my signature and photos of the package. I told them I actually have evidence suggesting the package was opened and taped back but Tiffany said I should have noticed that at the time I started the claim and there is nothing they can do even if I have new evidence now. Tiffany did ask me if I saw the package came damaged at the time I filed the claim but I was not able to tell since the package was opened from the side and taped back carefully. I only noticed this after a closer look but Tiffany never followed up with me on if I have new evidence or they progress on the investigation.

      Business Response

      Date: 07/12/2024

      Dear BBB,

      After further research, we are providing a refund to the client. The refund has been processed and will be returned to the original method. 

      Sincerely,

      **********************

      Customer Answer

      Date: 07/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********



       

    • Initial Complaint

      Date:06/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bracelet last week it showed up, it was not what I thought so I did a return and got in the chat asking if I order a different one before I return my one I received if it could be expedited to be here by today which is June 25th, I was assured that it would be here by 8pm today! Its now 10:42 pm no bracelet I have tracked it and its at customs!! Got back in chat nobody can help me, I have the chat proof confirming it would be here now my daughters graduation is tomorrow and I have no gift!!! I wouldnt have sent the other one back if I would have known, I even offered to pay for it to be expedited same day shipping ******* as they had it in stock! I am not a happy customer this has ruined my daughters graduation as I will have nothing to give her!!!

      Business Response

      Date: 07/15/2024

      Dear BBB,

      We apologize for missing the client's need by date. After thorough investigation, we see that the second order was lost in transit while in the carrier's possession. We have contacted the client to offer a resolution.

      Sincerely,

      **********************

      Customer Answer

      Date: 07/17/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:06/11/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Sir/madam I bought a necklace at the Tiffany&Co store in the ***************** in *******. I asked to return the necklace to the store credit. Because this necklace has never been worn. It's brand new. The request was refused by the direct manager of the Tiffany&Co. However, she didn't give me any other solution. The store manager was so rude that she didn't even send me off. She said that if I was not satisfied, I would complain to customer service. Then I wrote many emails to the customer service of this company. And got a reply that they only served online orders. Their departments have passed the buck to each other, which has left me with no way to lodge a complaint. I think Tiffany&Co's store in ***************** is very disrespectful to consumers and I have been treated unfairly. I'd like to ask this institution to follow up for me. Thank you for your help!

      Business Response

      Date: 06/25/2024

      Dear BBB,

      The situation has been thoroughly reviewed and the store will be reaching out to the client with a resolution.

      Sincerely,

      **********************

      Customer Answer

      Date: 07/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************



       

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Tiffany & Co. regarding their refusal to repair my diamond ring without additional charges. Less than five months after purchasing the ring, a diamond fell out, and I reached out to Tiffany for assistance. Unfortunately, their response was unsatisfactory, and I believe this situation warrants intervention.Details of the Incident:Purchase Date:December 18, 2023 Issue: A diamond fell out of the ring only months after purchase.Contact with Tiffany: I contacted Tiffanys store in Natick Massachusetts and customer service to request a repair under warranty.Tiffanys Response: Tiffany informed me that repairing the ring would incur additional charges, despite the issue occurring within a short time after purchase.My Concerns:The ring is still under warranty, and I expected Tiffany to honor their commitment to quality and craftsmanship.The diamond falling out so soon after purchase raises questions about the rings durability and workmanship.I believe that Tiffany should repair the ring at no extra cost, considering the circumstances.Desired Resolution: I kindly request that Tiffany & Co. repair my diamond ring promptly and without any additional charges. As a loyal customer, I am disappointed by their unwillingness to address this issue satisfactorily.Steps Taken:I contacted Tiffanys customer service via email on April 25, 2024 I provided all necessary details and expressed my dissatisfaction with their response.

      Business Response

      Date: 06/17/2024

      Dear BBB,

      Please accept our apology for the delayed response. Our Product Commitment covers any defect in materials, craftmanship or service. After reviewing the order, it was noted that the diamond was missing due to impact; therefore, the servicing fee was accurate.

      Sincerely,

      ********************** 

      Customer Answer

      Date: 06/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The company claim that there was an impact that caused the diamond to fall out is incorrect. The diamond fell out due to shoddy craftmanship. The fact that the company refuses to reimburse a loyal customer for their manufacturing defect is surprising and incredibly disappointing. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************




       

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a big fan of the brand and have been collecting their jewelry for years. To fund more pieces I like, I would post some old ones to sell on ******** groups so I can fund for other pieces I like to add to my collection. Today 5/5/2024 I have received an email from ******** saying that your company has filed a trademark infringement complaint to have ******** delete my group and my personal account. Below is the detail of the complaint provided by ********:Report #: *************** Rights Owner: Tiffany & Co.Email: ********************************** Trademark: Tiffany.All the items I posted and shared to other Tiffany fan are all authentic and personal collection bought by me. I don't own the brand name, their trademark, copyright etc and did not have intention to infringe on their trademark/copyright, however, I do own my Tiffany& Co. Jewelries I bought. I need the company to contact me asap to resolve this issue so my ******** account can be reinstated as my ******** account has been disabled because of their complaint and ******** required Tiffany & Co. To contact them before reinstate my account. I feel like I am being unfairly punished and treated for owning Tiffany jewelries and that I cannot sell my Tiffany items if needed without being hit with trademark or copyright infringement claim even though my Tiffany & Co. Jewelries are authentic Tiffany & Co. Items I bought with my own money. I would love to work with the company to resolve this matter. This whole experience is discouraging, devastating and heart breaking. I love Tiffany & Co. And don't want this to ruin my love for Tiffany.

      Business Response

      Date: 10/01/2024

      This matter was resolved directly with *** ******

    Tiffany & Co. is NOT a BBB Accredited Business.

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