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Business Profile

Junk Removal

1800 Got Junk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7th, one of my tenants hired the company 1-800-Got-Junk to dispose of unwanted items. A truck with the company's logo drove into my driveway and damaged my fence. My first-floor tenant was home at the time and notified me immediately. The tenant sent me pictures of the damaged fence and the truck that caused the damage. They also described the driver as wearing a mask.I attempted to resolve the matter directly with the company, and although I have a witness who saw the entire incident, they are unwilling to take responsibility or fix the damage. I would like to resolve this issue by having the company take full responsibility and repair my fence.

    Customer Answer

    Date: 12/14/2024

    Better Business Bureau:

    At this time, I have not been contacted by 1800 Got Junk regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for items that were not mine, damage was done to my hallway and railing on a stair case and also a hole in a screen door. Ive called several times and nobody calls me back. It took days to receive a picture of how much space my items took up in the truck and there were things that were not mine.

    Customer Answer

    Date: 11/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by 1800 Got Junk regarding complaint ID ********.

    Sincerely,

    ****** ********

1800 Got Junk is NOT a BBB Accredited Business.

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